I believe the hotel was refurbished recently. So room is clean and comfortable. However bathrooom could be upgraded to a much better condition.

Please upgrade your bathroom as well. Tub is dirty. Can remove the tub and replace eoth better shower. Breakfast is not good at all

in the middle of town so for me it’s strategic

the front staff not even friendly and i need to wait almost half an hour before the other staff realize that we,the customer in the long queue and then the other staff just came out from the office to the front desk. not even smile or pleasure gesture from the front desk staff..so bad

1. Location location location. Very near to KT mall, eateries, the bridge. Not too far from the beaches as well, around 10min drive to all of the nearby beaches. 2. Breakfast. Simple comfort food for breakfast. Taste wise, average. Coffee was good. 3. Staff were friendly, gave prompt response when we request to change to a non smoking room. 4. Bath tub. 5.The view from the rooms.

1. There were a tall glass blocking the toilet and bath tubs, making it a bit difficult to adjust the showers frm outside the tub. For parents with kids who wants to play in the tub, it is quite challenging. 2. Receptionist should always ask non smoking/smoking room preference regardless of booking walk-in/via app. Some kids or adults have allergies even to a slightest smell of tobacco. 3. Since we are in Terengganu, maybe cn put local traditional menu as breakfast such as nsi dagang and kueh2. 4. Furnitures are old school, but well maintained.

location near to town.

none.

I was like woww when 1st entered the lobby. Clean & tidy. Smells good too! Staff were nice & very helpful. Room was cleaned, we were scared to mess it hahha.. thanks to hsekeeping. I give 5* for your service.

Welcome drinks too sweet for me.. Org Tranung manis tak apa, but not drinks pls.. ahahha. & org atas tu kenapa berlari2 in the middle of the night. Haisshhh! Too tired to think about it. Tido lena sampai pagi.

The staff were very friendly and would attend to your needs quite swiftly. The breakfast was OK but could be a bit better. The location is very good, near to all amenities.

Understandably it's quite an old hotel but being a 4 star hotel , I did expect a certain level of cleanliness and service. The toilet was not properly upkeep with stains on the bathtub and tiles from dirt. Twice the toilet bowl got choked. Room was not properly cleaned in the morning.

Last minute booking for 2+1 pax. Room is spacious. I book for premium twin room. Interior design of the room looking new maybe they did renovation recently. The sea view is nice. very near to eateries, accomodation & night market. very recommended. Parking hotel is provided for free under basement. I dont book include breakfast. so far everything is good. 4 star hotel ⭐️⭐️⭐️⭐️ will come here again definitely!

toilet too small

Convenient checked in. Booked a room for 3.nights. Located in middle of the town and lots of eateries nearby. My room with draw bridge view. Will definitely come back for stay.

Brought my disable kid with me. The walkway for disable person were too steep. Maybe the hotel would consider to adjust it somehow.

Location was very convenient.

No toothbrush, comb prepared in the bathroom. Bathroom is too small, setting of the bathtub with a plastic/glass panel is not necessary, difficult to reach the tap, not friendly for elderly, not so clean. The carpet in the room should be removed, smelly and dusty. The room is also small for a family rate.

The room is spacious. Staff is friendly, helpful. Free parking available at the basement. No issue in parking my car during my stay. Very strategic location. Close to attractions in Kuala Terengganu. I got beach view from my room with view of the famous drawbridge. My husband really enjoyed the view.

Particularly none.