Miguel and Elton at the reception were fantastic. Miguel helped us booking some tours around the area (Palenque and Canon del Sumidero) and was always ready to answer our questions. Sonia took care of the breakfast buffet, and was really kind and helpful with our requests of additional guacamole. She and Rey make a great team. Finally, Felipe and Mateo, the bellmen, were attentive and kind. The people working in Casa Mexicana made sure our stay was one to remember.

The first 3 nights we kept being woken up by an engine of some kind. It was the hotel’s water pump, which kicks in every 2 minutes. We asked for a new room, and the disturbance disappeared.

I did like the center garden of the hotel, its a nice building, Location is great, Ive stay in ah lot of hotels in San Cristobal and in my expierince this the best price/value one. Although the showers needs a bit of a renewal

The shower, its not a big deal,but the view of mi showe isnt any good. (room3)

the room was a good size with a comfortable king bed. I stayed in the extension across the street with the grass courtyard and felt safe and cozy as a solo traveler. it was quiet and the room seemed to sound proof street noise so it was very minimal and distant. easy walk to interesting places. fantastic wifi. front desk was extremely helpful in accommodating a last minute reservation, helping me carry my bags, exchange the heater, and patient with addressing my questions as I’m not yet conversational in Spanish.

The location of this hotel is perfect. Centrally located and the hotel itself is very charming. The rooms (most of them) face inwards toward a very nice courtyard. The restaurant located in the hotel was very good and a pretty good value swell.

The room was not equipped with air conditioning. This was not really and issue since it wasn't hot when I visited. I could open the window to try and get a draft going but the courtyard was covered... kinda like a greenhouse. It allowed for light to enter but no wind or draft. Not a problem but an AC would've been nice.

todo estaba perfecto <cerca de todo la comida del hotel deliciosa, los trabajadores del hotel super amables,locacion perfecta,me sentia muy segura en el hotel

Wonderful staff, great location, pretty property

The advertised balcony was a window. The lookout over a garden were restaurant tables. Luckily that part of the restaurant (located in a courtyard garden) was never occupied. Missed having natural daylight.

the cleaning, the location and the attention.

The window faced the corridor and by keeping it open other guests could see inside.

I really liked the location of the hotel is close to the city center and all the hotel have a beautiful garden inside.

the rooms that do not have a view are closed and smell musty but the rooms that have a view of the garden are fine, I did not like the bathroom either, it is very small

The location for Hotel Casa Mexicana is ideal it’s in close proximity of the Zocalo the main town square and not far from great shopping and dinning areas. The hotel staff is friendly and very accommodating my family and I arrived way before our check-in time and our rooms were clean and ready to go. The decor and atmosphere in the hotel is also very nice. We got a massage and ate at the hotel restaurant and they were both nice experiences. Definitely would be staying here again when visiting San Cristobal again.

Friendly, very accommodating, great tour options.. We took 3 tours across 4 days.. and the restaurant was delicious as well. I recommend the club sandwich.