Always something to do, conventional dive shop with snorkeling and dive tours to choose from. Lots of food choices. The balconies were beautiful and the resort had ruins in it and connected to Explor which is cool. The staff were AMAZING. So sweet, fun, and informative. Massages at the spa were amazing. Ask for a scooby doo snack shot for a good alcoholic choice!!

Mask policy was enforced but with weird rules/regulations. There was no open beach that was actually part of the ocean, so no paddleboarding, no kayaks, no other water sports, no jet ski options, no parasailing options in the resort, even though it says water sports are part of it. Like all resorts, drinks were typically watered down, but the shots they made were amazing.

clean, lovely staff, breakfast and lunch buffet, nice rooms

the evening buffet was really hit and miss for food, more variety needed and better quality food, no water sports available would have been great to have jet ski at an extra cost, drinks menu would have been good

Food, Drinks, stores at the hotel

Check in was not on time One room was ready and not the other at 5 pm ( 2 hours after check in time @ 3pm) and we got to the hotel at 12 noon. Apology was given ,later checkout offered( but was not accepted based on flight time) Special preference was given for dinner reservations instead

lovely location, loved the amenities, a la carte restaurant we’re a nice touch

the dress code for the all a carte restaurants. Men should be allowed to wear knee length smart shorts. it’s 29 degrees out there and trousers is not fun. especially if women are allowed to wear short short skirts (seen on many of an occasion). smart shorts look far smarter then some of the scruffy pairs of jeans that was seen

The place is stunning - beautiful green park full of animals. It was the main reason why we chose this hotel, and we enjoyed a lot. Personnel is super helpful and polite. Restaurants at the territory provide nice and tasty options for dinner. Xcaret park is lovely - go there at least once, and for night show too, we were really impressed.

Food is not 5-star, and cocktails are really bad.

The ocean beach is really clear and beautiful with tropical fish swimming with you. The way the beach is setup - there is no seaweed like other locations we have been to. The food was really good at the main buffet and the Mexican restaurant!

When we showed up our room had not been cleaned and it took hours for them to finally clean it. There was trash and other people clothes still in the room. The communication was really bad on what events were going on and what you could do at the xcarat park. We were first told we could go to the night show without buying an additional ticket and then the next day told the opposite. I tried to communicate with the hotel before we left through booking to setup a birthday dinner and understand the hotel more - but they told me to just talk to them when we arrived. It was odd you could only make dinner reservations once per every 3 nights.

its location, walking distance to xcaret park

when it was pouring raining they did not offer a golf cart to take us to the libby where transportation was waiting for us

The hotel complex was really beautiful and so close to the nature with alot of animals walking around free. It was really close to Xcaret park that also is a lovley experience. Special thanks to the staff in building 21 especially Pavel Garibay and Geofrey Stevens who were very serviceminded and had alot of advices were to go and what to do.

The food didnt taste that much and their soda was alway old and had no gas left in it.

We loved the setting in the jungle with the beautiful wildlife. We loved the pools and that there were several throughout the property. The salt pool at the ocean was amazing! We liked that there were several bars. The staff was accommodating and friendly. We booked a junior suite and stayed in building 20; 20104. We loved the location and the size of the room.

The food was just subpar. The specialty restaurants were just ok, not really good. Some areas need painting in the common areas, and some of the rocks in the pool need cleaning.

How smoothly everything went. And the pools were fantrastic. Also the beach restaurant for breakfast and lunch -- by far the best value, the best food, and a great setting.

Food could have been better, but it was good enough for an all-inclusive resort. Not surprisingly, the Mexican offerings were far and away the best.