the cleaness of the rooms

not all pools were included.

The all inclusive service was very good indeed. A good selection of food and drinks.

One of the doormen got us a taxi to the town centre for a price way above the standard advertised cost at the main entrance - it should be 300 mxn but we were charged 700 mxn. He got away with it and the hotel didn't want to know.

Beach is amazing, restaurants are pretty good, room was clean and comfortable.

check in was slow and they tried to get me to pay again even though I had paid via the booking app. They seemed more interested in getting us to upgrade the room then fixing this. eventually a manager got involved and we were finally checked in. if you don’t upgrade your room this property is not really beach front. you have to take a shuttle to get to the beach or about half the restaurants. not really a big deal but a little annoying.

The room was really nice. the property was very beautiful. food was excellent. I was extremely apprehensive about the resort based on other reviews I read. The wait to check in was short, the food was great, the walk to the beach was long but there are shuttles. In my opinion, i like the fact that the beach is further away from the family section. People that left negative reviews are bitter people.

The only complaint was that I had booked a room with a bunk bed and i did not get that. I didnt say aynthing because it was not that big of a deal.

loved the rooms and the property itself is like walking through a beautiful garden

I didn’t like the food options if you did not have a reservation for the restaurants which we didn’t because all restaurants were full for our whole stay. I ended up checking out one day sooner for this reason.

Beach is the most beautiful part of the resort.

Toilet near to the swimming pool was always damaged duerme the 5 days I tried to use them always on maintenance

The beaches are amazing! Great pools too!

Our party of 15 was spreadout and we wanted to be together. The check in process was terribly slow!! And the food was good but not great. Also, our van service from the airport was not great because we couldn't find the Seek and Go people. It literally took over an hour to find a person. We had to text back and forth to finally get someone and when we did she was under 5 feet tall and not holding a sign or anything to let people know the van service name. Airport arrival area is crazy, Seek and Go has to do something better to let passengers know where they are.

Beds, room size, breakfast outside, friendly staff

restaurants quality is very poor, wifi was barely working in the resort, if you wanted good reliable wifi you needed to go to the lobby, A/C in my room could not be changed and was a little bit too cold

- The surroundings of the resort, very green and cared for; - The beautiful beach; - Very spacious. Although there are many people, we never felt it, given the dimension of the space and the surroundings. - The buffet breakfast/lunch/dinner, as a lot of choise , altough it can be a little repetitive if you are staying more than 5 nights.

- Almost all the dring are served in a horrible plastic cups, even to drink at the table or at the bar. - The drinks that are served , except the beer are almost of them are sugar and juice with poor quality alchool in it . - To get to the "Quinta Avenida" you have to get a taxi or walk a lot.

The hotel was very good, very clean and the staff was helpful. The room was spacious.

The hotel has a small animal enclosure holding a cow and a donkey. My heart went out for these animals every day. Nothing to do, nowhere to go, just stand or lie there, in the middle of the heat! The enclosure is small and feels out of place, serves no purpose and it is cruel to have those animals there. Please let them go to an animal sanctuary where they may have freedom and be looked after.