EVERYTHING exceeded my expectations. The attention to detail, from the small touches and gifts in the room, like the pretty thermo you get to bring home or the kombucha in the mini fridge, to the friendly staff that would always greet you with a smile at any part of the resort (and the always available nomadic guide, of course). Food was INCREDIBLE, as well as all the activities in the Architects of Life program. My stay was a dream wellness retreat, with all the comfort and then some. Being able to wake up, have a nespresso at sunsrise in my ocean front balcony (in the super comfy robe), head to an early breathwork session with the sound of the ocean and then take the free bike through the jungle-like resort roads to morning yoga - I got used to it really quick ;) I had an ocean view from my giant freestanding bathtub (!) Breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods. Everything you desire is available for you and they make it happen. I could write for DAYS. Long story short: it was hands down the best hotel I've ever experienced (because it's way more than "just" a hotel).

Absolutely NOTHING negative.

This place is more than a excellent hotel it is the place to find yourself, make the most special experiences, meet beautiful souls and be connected with the culture and nature. No place, no hotel, no souls, no food touched my heart more than Palmaïa! It is food for your soul heart mind and body in every different ways! Love and the brightest energy everywhere. It is the place to heal and feel peace, love, harmony and meet a lot of wonder. Just beautiful and unique. You will never find a place like Palmaïa twice on our planet. It is an priceless experience and I will always come back. Big love A.Z.

Nothing it was just perfect !

This resort - retreat is incredible! I read reviews that helped choose it, so hoping that mine will help others decide too! From the minute I arrived, the service was exceptional- some special mentions to Alberto (Beach server) and Enrique (bar man). The list goes on though with the Su Casa hostesses & servers, the Vegan Tacos staff, Room service staff, the room cleaning/Turn down service staff and Nomadic Guides. Staff made a big effort to personalize service, be patient with me practicing my basic Spanish (!) and you really get a sense that they enjoy their jobs & work well as a team. They should feel proud of how this cascades to the guests & really stands out above & beyond other 5 star service I compare it to. The a la carte food is wide ranging & delicious - speciality restaurants & the vegan taco truck to add. The Room service menu was excellent, & the main Su Casa restaurant was always my go to with a beautiful open beach view too. The only stress of my holiday was trying to eat my way through the menus! Having the options to add Dairy/meat etc is there & welcomed, but the food as served was so tasty that I didn’t feel the need. The rituals & activities offered are interesting & engaging - you don’t need to be really passionate or spiritual, just excellent options to relax & enjoy! The rooms are very new (as is the resort), spacious and my view out to the Carribean with the big balcony made it amazing to sit out in the evening with the DJ background chilled beats playing (great idea & amazing atmosphere!). The concept is for peace & relaxation with atmosphere- I found it hard to leave & kept wanting to extend my stay. A return next year is already on the list! Like other guests have commented, it stands out as an all inclusive in its own league; I had expectations based on the reviews but certainly have come away feeling it was an experience to remember, not just another nice holiday!

Nothing to mention!

Can we give 10000/10 to the staff please? 🥰 the level of their services, the vibe their stuff is creating at this resort it’s another level 💛 and Ofc, fresh hotel with unique design and territory, delicious food in all restaurants of the resort, and all practices such as sound healing, yoga etc, they have amazing teachers and many more. I came here for vacation aka self-retreat and I can say they made me feel like home within a warm community 💛 Grasias Palmaia team🙏💛 especially: i wanted to mention names of people who was always making me feel home there, but it’s gonna be toooooo long list, so again, thanks Palmaia Team, u nailed it 🙏💛🥰 If you really wanna treat yourself I highly suggest to visit this hotel 🥰

the location was great, although a bit isolated. The staff was exceptional, so were the facilities and the activities offfered. The drinks were exceptional.

The food on the other hand was awful. Excellent ingredients but non balanced, bland food. It was a shame to see such good ingredients be reduced to the same bland and unfortunately sweet taste. Everything from soup to vegetables to main courses just tasted sweet. Vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible. I suggest to get some inspiration from asian cusine and the local mayan cuisine to improve the culinary experience.

Everything about this place is PERFECT. The food, service, facilities and architects of life activities were amazing. I was here same time last year and had to come back - that’s how much I love it!

Nothing!

Our Suite was beautiful, the food exceptional & the staff were so helpful. Thank you to Ceasar who booked our activities & restaurants for us too. We were blown away by the attention to detail, the wellness offerings and the scenery too. Definitely a 5 star resort, would love to stay for at least a week next time. We recommended to colleagues at my husbands work conference we went onto in Cancun, who then cancelled their previously booked accommodation in Tulum and stayed for a week with their young son who also loved it.

It was disappointing for 2 out of the 3 days of our stay to be impacted by the loud dance tunes & noise of a large fitness group, whoop whooping, whilst trying to attend meditation ceremonies, cacao ceremonies & yoga. It didn't really seem in alignment tbh, it felt like Spring Break at times, which was a shame.

Blissful, tranquil all inclusive wellness vacation in a breath taking location. Beautiful views from rooms. Amazing nomadic guides - Sofi & Omar!! Mostly 5 star service from other staff. Special call out to Domingo, Eduardo, Jos, Christian, Oscar and Solange. The food and drinks were generally awesome especially Lek and Taco truck offerings. The spa treatments were relaxing and rejuvenating - thanks to Gus and Erika!

Generally a fabulous experience however, if I had to pick one improvement area that would be consistency in service at restaurants. On one occasion I was the first customer to arrive at Su Casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving customers being served their food before I even received my menu.

Palmaia is a slice of paradise. It is practically indescribable. Most beautiful holiday I have ever been on. Most beautiful resort I have ever seen. Most phenomenal staff/service. It is not a typical all-inclusive. If you are looking to party and get wasted, this is not the spot for you. If you are looking for nature, tranquility, peaceful days by the ocean, healing, delicious plant-based food and impeccable service, look no further. Shout outs to our nomadic guide Ruben, wonderful servers Fernando and Debby who took amazing care of us at the beach every day, Domingo at Ume, and most importantly -- Susana Retana and Aurora -- two of the most amazing yoga/meditation/breathwork teachers I have ever had. Breakfast at Su Casa or Plantissa. Lunch at the amazing food truck or at your lounge chair by the ocean. Dinner overlooking the ocean at Mar De Olivo, or having phenomenal Asian cuisine at Ume. Cozy room service nights in. Heaven. Pure heaven. Already booked two weeks next year.

Would have liked some more food options on the room service menu. That's about it. ;)

Lots of space on the beach/grounds, in the restaurants and the rooms. All spaces are tastefully furnished and always clean. The beautiful decks and tents under the jungle are great places to work out and enjoy. The instructors are very friendly and knowledgeable and so are the concierges. The food was varied, tasty and healthy. The choice of alcoholic and non-alcoholic drinks is broad and of a high standard (all branded). Sandos next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park, playground…

The restaurant staff is lovely and helpful and there seems to be plenty. But especially in the main restaurant ‘Su Casa’ the service was slow and often badly coordinated (especially a bother if you plan a day trip to the cenotes or similar): coffee arriving with the breakfast dishes while having been ordered before, dishes taking too long to come out and these dishes were sometimes cold suggesting that they had been sitting, waiting to be served. Even asking for salt one could sometimes whiteness a slightly confused search by the waiters.