we again enjoyed staying in Iberostar tucan. Staff was amazing and helpful like always, food was fantastic. they did some improvements since last year and it was nice to see. beach and pool area are really great. day entertainment and activities were enjoyable.

we think that there are not enough options of kids friendly and non alcoholic beverages. everything is full of sugar and just too sweet. our daughter did not like anything and we also didn’t like those unhealthy drinks. fresh fruit juices would be perfect. kids club is a bit poor, and kids evening disco and evening shows were really bad. such a disappointment,as last year it was much better.

The hotel is really beautiful and comfortable the location is just perfect, the staff was really nice as well and finally the food was surprisingly good considering it's an all inclusive.

The service before arrival wasn't good, I sent emails that never answered me and they hung up the phone more than once when calling. The hotel is a 5 starts but the rooms are not, I went with my family therefore I had the chance to see 4 different rooms and all of them where quite old and neglected.

Food, outside resort and the jungle area

The fact that sunbeds at the beach and at the pool were not enough and people were occupying them very early in the morning with towels without actually using them... Room furtniture quite old

Amazing staff, beautiful grounds, great shows!

Would have been nice if the hotel had a shuttle to pick us up from the airport. It was hard to get a lounge chair by the pool.

+ Great food: buffets were lavish and well taken care of + Nice well kept garden with lots of animals + Friendly staff + Location close to Playa del Carmen + Mosquito repellent available in the room

- Rooms are outdated - Constant soliciting at the beach for massages, jet ski, parasailing, excursions, etc, etc... - this is the case in many hotels at the Riviera Maya area, but it is nonetheless quite annoying

beautiful grounds, fresh good food, clean and very friendly

Long time to fix small but not critical issues in the bathroom; bathroom needs some renovation

This was an exceptional vacation. It was perfect in every way imaginable. Every staff member that I came in contact with treated me like family. I was greeted warmly when I checked in. I upgraded to a Caribbean Sea front room and I can truly say I was literally living on the waterfront for a week. Well worth the upgrade cost! My room was cleaned every day and the ladies went above and beyond in their service. The entire resort was spotless. Cleaning, landscaping, smiles, entertainment. Every day exceeded the previous one. The food displays at the buffet were over the top fabulous. Soufflés, cheeses, breads, salads, carving stations, paella. cheeses. I could go on and one. Food non stop. The reservation dining experience was on par to anything I have eaten in Philadelphia, New York or San Diego. Seafood was so fresh. The BBQ was reminiscent of some of the finest halls in Brooklyn, Austin or St. Louis. I truly loved everything about Iberostar Tucan!

Beach and pool were awesome. Breakfast was really good as well (with a lot of variety). Staff was very friendly and overall the property looked well maintained and above all very clean. Also, the garden / jungle with waterfalls, fountains and statues was really nice too.

Above all, we enjoyed our stay! Some minor things though (for improvement). The rooms are a bit dated and could do with an upgrade (we knew this beforehand though). The evening entertainment shows were really nice (and the entertainment team was really into it and gave great performances), though it was a bit of the same sometimes (as we stayed two weeks there was some repeats). I do feel the gym opening hours were too short (might be due to COVID, I'd have preferred to work out later in the day). The different 'à la carte' restaurants offer a nice break from the regular buffet, however, the experiences were very different in each restaurant (we would have liked more info on that before reserving them).

Despite small beach area and some seaweed, it's a great place to enjoy the ocean - nice sandy floor, pleasant waves, and clean water. This is also a habitat for multiple animal species, as well as lots of peacocks on the property.

Chasing open places to eat, guarding beach towels and cards, and getting all sorts of lame excuses why you can't book a restaurant for dinner gets old really fast.

TESTED + FOR COVID THEY PUT ME UP FOR 5 DAYS AND TRAETED REAL GOOD FOOD , DRINKS ,ROOM SEVICE AND A DOCTOR