Overall the experience is nice. We were lucky we got one of the best room with the ocean view (and literally, the ocean in front of the balcony.) Also noticed our room was one of the fews that were remodeled. The staff deserves all of the ratings. Customer experience is the best. Servers: Antonio, Isaac, Darinel, and all the servers from the restaurants! The entertainers and dancers are MARAVILLOSO! Shouout to the Venezuelan dancer, he is the best Dancer and Zumba Instructor.

The food is not the best. Be aware, it’s all you can eat but ONLY the buffet they serve everyday. Not the best food, but okay for the money you’re spending. You only get 3 reservations from the fine-dining restaurants and you have to book them, reserve, whenever THEY have availability. They don’t open everyday. But it makes sense. You can see they’re understaff on the service staff.

Nearby to the city, amazing quality of the night shows, great Christmas & new year activities, great food, very beautiful beach landscape.

The room was too noisy. We could hear the entertainment team's rehearsals at midnight and people talking and walking through the indoor corridors at late night. Early in the mornings (8 AM or earlier) we could hear the maids with their cleaning trolleys very loud.

Pool, beach, our room was very nice. Very clean. Staff was very friendly and helpful.

Very nice. Had a great time. Only nock is the food. You get 1 dinner per 3 days in the nice restaraunts, which were excellent. The rest of your meals are buffet, which is reasonable, but nothing to write home about. A little bland and repetitive. A lot of seaweed on the beach.

very clean and many things to do. Very nice shows in the evening.

too noisy at the poil. no time to really relax. the idea that all travellers go to Playa to party is wrong. we went to spend time with family not to get drunk. May be something the resort has to have in mind.

This is the 5th time we have stayed here. The staff are always very friendly and helpful, and they work very hard. I love the fact that the hotel is always updating things, trying to keep the customers happy. I loved the foam party in the pool this year, it was great. As they say at the Viva Wyndham Maya. The food at the Mexican, Italian and Mediterranean restaurants was amazing as always, although somebody had used our room number to book one of these restaurants as we found out the day after arrival when we went to book these, but this was easily resolved and we ate in all 3 restaurants during our holiday. We`ll definitely be back, as they say at the Viva Wyndham Maya Amigos para siempre.

The only thing that could be improved is the cleanliness of the toilets near reception and near the trapeze. They are not always that clean

The staff was great! From the house keeping to the concierge everyone was friendly and very attentive to our needs. Specifically, Raul and Joel from the concierge staff! They treated us like royalty during our honeymoon stay!

I can’t pick anything I didn’t like, if I did I would say the food selection during the buffet. Add more traditional Mexican foods as we traveled to Mexico to try out the food and we got American foods most of the stay. Again, this is very minor detail that if not changed won’t ruin the stay.

Nice resort. Very tropical and lush setting. Resort was nicely maintained.

Rooms could offer more luxury and more comfortable beds. I would like to have had room service options especially coffee delivery to the room. Very hard to book specialty dining so I would have liked more dining options other than the buffet.

All-inclusive buffet had a great selection. The 24/7 open bar is a nice touch too! The room had a great view with a balcony. Live entertainment was great for the family. Overall the resort was wonderful for the price!

Would have liked a variety of entertainment for the adults. The rooms could be updated. The beach had algae and the rentals stop early. Did not like the staff trying to get urge us into a timeshare meeting. Felt like the guy was threatening us when we didn’t show.

The beach was amazing and we could always find a place to sit. The staff was excellent, always friendly. The restaurant dinners (Don Diego and The Mediterranean one) were very good and the buffet food was good, with a lot of variety. The evening shows were very entertaining.

I wish you could dine a la carte every day. We could only get two reservations. I think this is just a temporary measure to keep numbers down due to covid. too many kids in the regular pool and not in the kids pool. The ambience/design of the buffet dining could be re-done to make it look and feel less like a cafeteria.

Very good option in Playa del Carmen; location was excellent. We loved the beach. The food was good for an all inclusive as well as beverages; nice shows for entertaining in the nights; very clean areas and rooms have everything you need. It has good food in the restaurants but you need to make a reservation as soon as you arrive.

The check-in counter could improve. They only have one person and we had to wait for a couple who spent 25 minutes to get checked-in and then we had another couple in front of us.