This was our second visit to Senses Riviera Maya, a wonderful little boutique hotel set up in the picturesque backdrop of turquoise waters, sun and endless blue skies that just recharges one’s spirit! The rooms are spacious, featuring a spa like shower and tub, and all have a magnificent ocean view. They have a beautiful infinity pool and beach access within steps of the resort. The vibe here is that of tranquility and relaxation, with an emphasis on customer service. Do not expect wild parties (although I’m sure Karen, the knowledgeable concierge, could help you set up transportation if such experience is what you desire!). There is one full restaurant and a snack/quick lunch bar, on different levels. The dishes are tasty and made fresh, so prepare to be a little patient with that in mind. At night, Hernan, one of the evening servers, became our go to for food suggestions, drink ideas and dessert guru. During the day, Habib, one of the day servers, became adept at making my husband’s favorite drink and answering questions about the area and hotel. Both of these individuals were the gold standard in hospitality and made our day to day stay comfortable and enjoyable. At the end of our stay, it felt like we were leaving friends. A big hats off to the GM Pedro, who took care of some minor issues in our room immediately and personally followed up with us. Senses is a small place with a lot of heart, the staff are kind- some even remarkable as mentioned above, I would definitely recommend you visit this oasis to experience both its simplicity and charm. I know I will be back as soon as possible!

The suit has an amazing view! Food is in high quality, staff super helpful and kind. It offers tours to explore Mexico. I made a mistake in our booking and receptionist kindly fixed it, nice communication via WhatsApp to get all you need for your room or any recommendations.

On the second night of our stay, room became very humid, maybe because we left terrace doors opened for the whole day. Pure alcohol cost extra and coctails and other drinks are not the best quality. There are no activities in the hotel.

Ignacio was very friendly, as were all the waitstaff. The bed was comfy, and shower pressure was good. Relaxing at the pool was nice, and the view was excellent. Restaurant servers were all really good and super attentive. Music was appropriate and view amazing. Hibiscus and tamarind margaritas were delicious. Rooms were exactly like the picture, and very clean, smelled fresh.

Food arrived cold at the pool, and pool servers were more about chatting with other staff than taking orders.Staff playing the same 80s rock on repeat at the pool was annoying, and the music really wasn't suitable. Most drinks were sickeningly sweet because they were all premixes, some drinks watered down. Kept Whatsapping the front desk, and they deleted the conversations rather than replying. Mini bar not stocked well, a few beer and pop and water. Hotel was no where near Puerto Morelos.

Beautiful pool, friendly service in the pool area and restaurant, room size and amenities were excellent

Bed was extremely hard and uncomfortable. Restaurant had limited hours-especially the pool area. Only 1 real option for dinner. Room service was an extra charge. Hotel is located in a rocky area so beach wasn’t great.

Upon arrival you are greeted with smile, and everything is taken care of. The rooms are amazing, and the two restaurants have everything you need. You are close to Carmen for shopping but leave that for the afternoon after the sun moves away from the pool. It isn't stated in the description, but they have an elevator that goes to each floor. Watch out for the iguanas that like to sunbathe on the driveway :).

Probably getting down to the beach might be a bit hard if you have limited mobility. I wasn't sure if there was an area set aside for our resort at the beach but it felt very territorial, ie each resort has their private areas, but you can swim wherever you want. If I went back it wouldn't be for the beach, definitely for the sunrises though and the night star view from the top deck and jacuzzi.

we were looking for something exclusive and private and this was the best option,It wasn’t crowded/noisy at all and it was perfect for relax and rest for the weekend. the staff was amazing. I personally don’t like being covered with sand or walk miles to my room so again, this was perfect for us.

The staff was great! very helpful. I enjoyed it being “Only Adults” because we really had a lot of freedom to do as we please. The pool was great and had an amazing view.

Even though the food was okay, I wish there was more restaurants. Out pool on the balcony didn’t work and neither did the jacuzzi in our room. The resort is a little ran down. It’s pretty secluded, we had asked if there was anywhere that delivered there because the restaurant closes at 10, and they told us no. Also they monitor your towels and bed linen, so if you leave a stain on it, they will try and charge $50 USD

Absolutely everything. Staff were amazing, courteous, professional, and hard-working. The room was beautiful and clean. The area was super quiet. All we heard were the waves on the beach. The beachfront view from our balcony was priceless. The hotel is nestled away from all the busy tourist areas. Tourist attractions are only a taxi call away, and the hotel staff even do that for you.

I can't say there was something that I didn't like. I know some reviews on this place weren't good, and for the life of me, dont understand people.

Met wonderful people, made new friends, staff& taxis were very informative & helpful. Nacho our concierge was incredible. Our room was amazingly "high-end" in decor and comfort and balcony view. Breakfast had a wonderful selection!

The lounge beds could use an end table on both sides to hold drinks & snacks; There could be more drawer space in the closet area. Every other day there should be rotation of the dinner menu so no one has to choose from the same foods day after day.

After a little bad start with the wrong room( reserved honeymoon suit but was over booked) and in not of the best location, at least they find an option in a better location. Staff super friwndly and Food on the roof wow excelent. Anybody that complains about the food is totaly wrong from presentation and flavor it was like a 5 star redtaurant.this really surprised me.

The over booking of the honeymoon suit. And bc of short staffed at reception it took a bit for a solution.