The service was fantastic and the beach was pristine. They really made an effort to keep it sargasso free

Some of the restaurants were closed and the hotel was fully booked so it was impossible to get a table to feed our kids early. We also had to wait 20 minutes for a table at breakfast. If the restaurants were closed then they should not have the hotel fully booked. Also, a few days ago I noticed we were charged TWICE!! (over £4000) i have contacted the front desk and they said they would refund (no apology) but I still don’t have my money… so now I have to chase them!

Room was wonderful, could not have liked it any better. Staff was always helpful, polite, friendly and professional. Scenery was breathtaking. Make certain you take the boat canal ride. Many pools to choose from and, of course, the beach!

How the property works. It takes a good day to figure everything out. The person who explained it to us spoke too fast, so we had difficulty understanding everything. Found another person who made it clearer on the next day. The written explanations are written by someone who knows it so well, that he/she take too much for granted. Need a better map with explanations of the property. Restaurant food was okay, need a place with sandwiches and salads. No nightlife, so that was a let down.

The staff is great. The rooms are very comfortable. Nice restaurants at the beach. Breakfast buffet was very good.

When we got to the hotel they had to close the beach pool because they were doing some last minute repairs, which was a boomer, because the ocean was full of algae or sargazo, so we couldn't stay much at the beach, which is the nicest thing they have. We had to stay at the property pool, which was good but not as beautiful as being at the beach. Also all the restaurants are very nice but way overpriced and limited on gluten sensitivities. The ocean was full of algae barriers and the view was not pleasant at all.

My daughters and I have traveled the world, and never came across a property so thoroughly amazing! It’s like a 5 star Disney world property! There is literally a jungle cruise that ports you from the main lobby building to the beach. There are falcons trained to keep birds away while you eat outdoors. The golf course is OMG quality. And the beach was as pristine and inviting as any best photo of white sand beaches go. Our stay was worth EVERY peso!

There was nothing we didn’t like about the property!

Presidential suite lived up to the name. The Best suite we ever booked! Staff and food is A1 quality. Definitely worth the price. Highly recommend!

Transportation to and from suite a bit of a hassle. Maybe have a golf cart dedicated to such suites. But the walk made up for it with the beautiful grounds!

Love this hotel! This was our third visit and better than ever. Our first two visits were during Covid and the hotel remodel. The new beach club and restaurants are amazing. Service excellent. There was not one strand of seaweed on the beach. Fantastic stay.

Everything! It is one of the best hotels we've been to. The staff was super friendly, the rooms were spotless, the food was good, and they demonstrated excellent attention to detail. The boat trip with Noe was amazing.

The staff renting kayaks were probably the only ones who were not so friendly.

Staff and Management were awesome. Concierge communication and action was amazing - maybe the best I have ever seen! Food was amazing. Service was amazing.

Shuttle service to and from beach could be more structured/organized to ensure that timelines can be kept, etc.

Everything works well.The hotel's restaurants serve some of the best food I've had during extensive travel in Mexico.The bed rooms are large,the bed and linens are of high quality. Nothing is broken or in need of repair. The staff -without exception-everywhere -is gracious,very friendly and eager to be of service. Everyday of my 4 days here. The beach is wide ,and miles long ,and has ample beach chairs,very good food/drinks service and clear sea water.Occasional seaweed but nothing too bad. Good wi-fi everywhere. Breakfast is very comprehensive.Many healthy options. All meals were nutritious and healthy.

The property is lush,beautifully landscaped ,and includes lagoons and golf courses-but is very spread out and requires golf cart -type transportation to go to restaurants and to beach and to reception. The wait for these golf carts can be up to 15 minutes,and then the ride to the beach takes another 10-15 minutes. Late afternoon it can take longer to find an available cart for the ride back to the room,as many guests leave the beach about the same time.The beauty of the property,the feeling of being in nature,and the of hearing birds compensates for this slight negative. The staff running the carts is very friendly.They drive courteously,and do their best.

The property is outstanding. The service staff was amazing. A special thank you to our butler David, Hugo at the beach, and Jesus at tauro restaurant. All restaurants have amazing food and loved that they had a lot of gluten free options. Everything is perfectly maintained.