The hotel is part of a resort complex of several other hotels. Flora and Fauna are nice and you can meet different types of animals. Service and food are good and there are plenty of activities to do everyday. We had a great time and recommend it 🙂☀️🌴

We did not like that much the welcoming of the reception upon our arrival, we were not explained some general information which is worth sharing with guests upon their arrival, such as breakfast / dining hours, which parts of the resort you can use and which ones have restricted access.

beautiful hotel with friendly staff. pool area and beach were so nice. there was space for everyone so it never felt crowded. room was comfortable and spacious(however they should replace beds as those ones were used and felt a bit uncomfortable). the best part was an amazing kids club with wonderful activities all day long. people working in the kids club were amazing and super sweet to our daughter and other kids. our main reason to come back to this hotel would be the kids club. it was also nice that they have a small shopping center with a few food options next to the hotel. a la carte restaurants were great.

food at the hotel was ok, but definitely not great, at the buffet restaurants, options were also sort of limited ( compared to another Iberostar hotel we stayed in). buffet restaurants were also often crowded with long lines, we had to wait even to just get inside. i guess it is because hotel is really big. we enjoyed though a la carte restaurants. lack of fresh juices / healthy beverages during the day. they had them only at the breakfast. all other drinks were full of sugar and way too sweet.

The garden is really great, with flowers eveywhere and animals. The food is not so bad The music is not so loud. The beach may be very nice when there is no wind The rooms are resonnably confortable. Everything works It is nice for children

It is very , very big, may be over one thousand rooms. Plus three other hotels same size around. Checking in and out procedures are rather slow, and there are only a few employes for that , I wonder what would happen when lines get created The Covid testing procedure (when needed) is slow and long : about four administrative steps and one thirty second test. All in all, I spent 45 minutes to get an antigen test, I had the result five minutes later, and I got the real document by mail five hours later.

It very homely kind of feel . The food is Great. Best Tacos.

The property is so outdated. No usb ports anywhere. Hardly can find an outlet. The Tv are also outdated. The rooms gives a motel feel. it doesn’t match with the property. The club is the most updated part on the facilities. They need to chose a different section for vendors because it get congested and you can pass. El colonial sign needs to be more visual. The cart drivers needs to stop asking guest about getting high not everyone smoke marijuana.

Great hotel with many options of activities (even during COVID), short walk to the beach and a plethora of amenities - pool is great and where we spent most of the time

The front desk service is abhorrent when it comes to efficiency and ability to help - there is also a disconnect between the phone operator and the front desk staff Also, the buffet restaurants while great during the day are unbearable at night due to mosquito infestations that make it simply impossible to enjoy a meal without getting blasted with mosquito bites - bring your mosquito repellent otherwise you will be miserable

I had one of the rooms with the beach view - definitely worth it! The food offered as part of the all-inclusive package was great! Lots of options. No doubt that I will come back.

The reception staff could be a bit more nicer and a lot more patient, especially to those who knows little to no Spanish at all.

beautiful hotel, lots of activities to do and plenty of food.

There’s not that many outlets in the rooms and concierge are not as helpful once you are not willing to attend their timeshare meetings where they get incentives from.

It is a great place with excellent food and drinks. The swimming pools are great. Activities for children and night shows for them are also great. The staff are very friendly and efficient.

The biggest problem was securing long chairs next to the swimming pools. Even if you placed towels to reserve them they were removed one day so we had to seat on chairs at the bar. I suggest that more long chairs be added to avoid the problem of guests not being able to lay on the long chairs next to the swimming pools.

The pool, beach, gym and food were wonderful! Great service and very friendly staff. The grounds were immaculate with animals and birds all around. The rooms were clean and spacious. There was a beautiful view of the beach- which was a paid upgrade. I also enjoyed the classes at the gym. Overall I really enjoyed my time here.

They needed more towel exchange areas. It was only at the pool- it would be nice to have one near the beach. Also it would be nice to serve more snacks on the beach. We were not in prestige level so we couldn’t order food we had to go to the steakhouse and dine in for lunch. A bit of a inconvenience when you are at the pool or beach during the day.

Breakfast buffet was perfect - open until late morning allowed time for a good workout in the great gym. Lots of choices which made it easy to have a different, healthy, and fresh breakfast every morning. Coffee was superb with the double pour of coffee and hot milk at the same time. Never a problem with seating which was spread out. Waiters and hostesses were super friendly and available to accommodate our needs/requests.

Absolutely nothing could be better!