Rooftop pool and the hotel overall was outstanding. Parking worked perfectly and frontdesk staff was totally service minded. Decoration of the hotel is really nice.

Staff seemed at bit overwhelmed, by the amount of guests wanting breakfast and the restaurant seemed too small. Long que of guests waiting to be seated for no apparent reason. We should have chosen to eat breakfast outside of the hotel Staff overall seemed to be not totally on top of cleaning. Our room wasn't cleaned

The hotel is great, it has great facilities and one of the best breakfasts in Tulum. However, it is in town, so not so easy to access the beach. You have to use taxi (20-30 USD) and in order to have beach access you have to visit one of the beach clubs (60-120 USD). This is not so much the issue of the hotel, nevertheless something to keep in mind. Also, if you have kids you are not allowed to use the rooftop pool although at the time of the booking this is not mentioned. they have 2nd pool on the ground floor however the water was very cold!

room was excellent, the whole hotel was very nice.

the hostel across the street was playing super loud music with deep base that kept me awake until 2 am

The hotel is very comfortable. We liked the room design and nice smell. Bed is nice. Hotel also has a ice machine that we used frequently. Fitness is well equipped and clean. There are two pool, also very clean water and big enough to swim. Free bike rent was a big plus.

We did not like the destination fee, can be a bit confusing at the start what includes and what not. Some dishes in the restaurant were not very delicious. Bar and restaurant is overly expensive. They advertise jungle, but the jungle is far gone.

very clean good location. amazing breakfast.friendly staff

after 3 weeks off mi staying there.they charge me 99 dollars out off the blue, unespectable,don’t know why or how.after 3 weeks . very wear & untrusting

The staff was amazing. All front desk members were amazing, I definitely bothered them with some repetitive questions and they were always cordial and amazing. The rooftop bartenders were friendly and lively. Ivan, and I believe the other gentleman name was either Fernando or something that started with an "H" (please don't judge me we get 2 beers and that kind of kicks the night off with the drinking and with the swimming in the pool sometimes my memory isn't that great but the gentleman had curly wavy hair), were amazing waiter/bartender. They gave me some places to go too that locals might enjoy and their service was always on par. I would definitely recommend this place because it is modern style with everything. I wish they had a bigger pool at the rooftop though and the water was warmer at night due to the wind that picks up but it did feel really nice to stay there. As a guest you get 2 free beers everyday, 20 USD or 400 mexican pesos worth of food, complimentary breakfast, and shuttle services to certain places which are all really cool in my opinion. I wish the gym was a little better though with a rack or something it would make it fun to do some real workouts because honestly it makes the lounging around much more worth while. Overall I would go to this place again just cause of the amenities it offers.

The gym could have been bigger with a little more equipment. Like a free squat rack with some real weights. The floor to the gym needs to be better. Whoever built that gym wasted it on the biggest thing by making those floors. People sweat a lot in that gym and with the way the floor is it can get slippery real fast.

Had the classic American comforts of a nice bed, easy to use AC, and being very clean which were much needed after some severe flight delays putting us in at 2am. Nice room views and cute decor. luggage storage was a plus as well.

The taxis they provide charge you almost double the amount of ones in the streets of Tulum town. Bathroom was lacking privacy. Not an issue for us but could be for some! Not the most walkable- needed a 10 min taxi drive to the main town for breakfast.

The breakfast included was really good. Our room and all the hotel was so clean and beautiful. Alot of beautiful details. It was really nice to have bikes from the hotel. The staff was really nice. Filiberto was an awesome waiter, super sweet! Jose was super helpful at the reception. He speak a really good french (our first language). Claudio at the bar was really patiente when we came to fill up our water bottles. Fernando was super sweet also at the aloft rooftop, really helpful.

The toilette paper was perfumed... not really good for the vulva's pH. Alot of confusion with the destination fee and what was included or not. It seems like there were some miscommunication between the staff. The music was way to loud on the roof top. We put our earplugs !!

The hotel was clean, cozy and has a rooftop pool with a great view. The facilities the hotel offers are nice and the value for money really decent. Very good breakfast as well! Most of the staff was really kind and nice. The head of reception, Paola, was extremely helpful and flexible, amazing service from her. Saved us from couple of unpleasant situations.

clean, easy to navigate for food, bike rentals, excursions, etc.

make sure to take photos of paid receipts if not charging to room. we paid in cash for meals when there was a difference from daily allowance and at the end we were shown “unpaid” receipts but we informed the person checking us out that we in fact did paid and they were quick to reconcile the discrepancy.