The owner was amazing, great breakfast and wow! the owner can get you in anywhere

the location is about twenty minutes from beaches

Nice community areas, to chill, cook and sunbath Near Downtown, but not noisy. Nice breakfast from very friendly chef! Very comfy, big bed Easy acess through keypad. All of the staff is very friendly!

Pools a bit dirty and sandy. Pool guy thinks cleaning consists of just putting some Chlorine inside and thats it. Same with cleaning the rooms. Just sweep a bit, make the Bed and put some new towels. No room service at all at our first day. Improvement needed here i guess!

We loved everything about our stay at Grand Balam Plaza! We booked it very spontaneous and didn’t think much about - but we got nicely surprised! Starting from the friendly and easy going host, the delicious breakfast, the room service! The whole accommodation is a magical place with a perfect location!

Everything was great

This place is a total gem, I had a wonderful, luxurious stay here. Mike, the host, was incredibly helpful with everything I needed for a great stay. The room was excellent and very clean. Bed was enormous and incredibly comfy, tasteful furnishings, lovely bedside lamps made from tree trunks. The roof terrace is gorgeous, lots of lovely plants, two rooftop jacuzzis!!! Nice place to watch the sunset and the stars at night. Very clean, well-equipped kitchen. Breakfast in the morning was delicious and plentiful. Honestly, a totally excellent place, highly recommended.

Only one thing - water pressure wasn't great in the shower, so bathing took a while. Lovely hot water though!

After being disappointed with another hotel in the Tulum, the staff at this hotel were exceptional: Tere was fantastic, Mike was very helpful, everyone was very friendly. Room with very comfortable bed. Beautiful common areas of the hotel. I would stay here again.

I highly recommend Grand Balam Plaza. The location was perfect- easily walkable to all the shopping and restaurants in downtown Tulum. Plus, Tulum Beach was only a short drive (or bike ride away). Parking was easy and free. Our apartment was cozy with everything you would need for a short stay- fridge, plenty of space to hang clothes, and a REALLY COMFORTABLE BED! We also loved the lounges on both the 2nd floor and rooftop. Plus, 2 hot tubs. I mean, need I say more? The whole property felt very secluded... even though it's in the center of the city. Mike provided AWESOME service. He was very responsive, helpful, and gave great off the beaten path recommendations. Again, I highly recommend staying at Grand Balam Plaza.

The host is just the best. He gave us recommendations on all the places to visit, good restaurants and really went out of his way to help us out. The whole place is amazing! If you are in Tulum, you HAVE TO GO THERE!!!!

There is nothing we didn´t like! Keep it going like this!

Everything was great. Perfect location. Good staff.Easy to find the place with given information by Mike.

amazing host Mike with brilliant recommendations for food and bicycle hire nearby. beautiful oasis with a cool rooftop kitchen and jacuzzis. cannot recommend this place enough!

small hotel in a great location

nothing