The location was central to the main plaza (about two blocks down and one block over). The AC worked well. There is a nice, central garden and the small pool goes to a depth of 2.5 meters. The hotel is kept clean. The staff is friendly and helpful. It's very safe.

It is a little out-dated, but that was fine with us. The pictures of the exterior might make you believe it was built in the last 10 years. The hotel was actually built in the late 60s or early 70s. The bathroom is somewhat tight. The WIFI is very unreliable. Also, the breakfast is definitively 'continental'. Some pictures they've posted might make you believe it contains protein. That's not the case. It's toast, coffee, juice or a plate of sliced fruit, and cold cereal with milk. There is a small produce and flowers market a block away that offers simple breakfasts if that's what you'd prefer.

Great hotel -first of all, value for money, excellent location (3 cuadras from the main square) and very near Mercado de Santiago where one can have good breakfast (opens at 7:00), lovely spacious and luminous room with huge windows, A/C worked well, bathroom was fine, hot water pressure ok and water was hot, nice swimming pool, very accommodating and pleasant staff, have stayed here 3 times before and will definitely stay again

A little fridge in the room would be very handy, A/C worked well, but it is very old and a bit noisy, a bed lamp would be nice

Miguel at the desk was fantastic. Made me feel welcome and comfortable. I had the fruit plate with yogurt and it was all I could expect. I enjoyed the views from the upper floors, and while the pool looked inviting, I didn't use it.

There really wasn't much to dislike - no open windows in the room, but the Air Con worked well. I actually prefer an open window with a fan if I had my druthers. But if you like a cool - cold room, that could be in the room I was assigned.

It was 10 min walk from ADO station and walking distance to the historical center and many wonderful restaurants and coffee places. Merida was very safe, friendly staff who also arranged the taxi to the airport for us. The internet in the room was good. We have the view over the city. There was air-conditioning and hot water. Comfy beds.

I liked the staff and generally entire property is very nice especially outdoors siting area etc and location it's good. Close to city center and restaurants. Value also great.

Well, it says 4 star hotel...no way...it was 4 star hotel maybe 20 years ago...3 stars definitely

nice, quite big rooms, close to the city center

could have been cleaner got 1l of water for 5 nights…

Size of rooms pool staff cleanness of hotel

Lack of plug points no fridge if there was a fridge would have stayed longer

Just outside the frey. Close to all that’s needed.

Nothing

The staff was very nice. The food in the restaurant is tasty.

The wifi is very spotty. We had to go to a cafe down the block to get things done.

The location is great and the overall facilities are good.

The rooms are a bit dark, furniture looks really old, rooms need a renovation.