Great central location but quiet. Clean rooms and comfortable beds. Water pressure was also good. The staff is very helpful and friendly. Jose at the reception was most helpful when I had a problem with the hot water.

The hot water didn't work in the morning on the second day of my stay, I waited for almost 1.5 hours for it to get lukewarm and be able to shower. The window of the room is on the inner courtyard side, and if the other guests or hotel staff are noisy, you can hear everything they say.

Overall it was a good stay and we enjoyed it. Location is good, the room was spacious and clean, and the common area was nice.

Misleading information on the website when they say you can get a double bed, but in fact they told us they only have 2 rooms in the whole hotel that have double bed and the rest of rooms have twin beds. Those beds were quite small which forced my partner and I to sleep separately each night as the bed didn’t have enough space for 2 people. Wifi was spotty and for much of our stay it didn’t work properly and made it impossible to work or even watch a movie on the laptop. One of the staff at the reception I say one of the stuff at the Reception provided wrong information (e.g. she said we can do laundry and get it back clean the next morning, then we went in the morning next day and another staff told us we can only get the laundry back in 2 days and that it’s inaccurate what she said)

I will stay at Hotel Santa Maria again and again! The location is perfect, facilities are clean and comfortable, and the staff is OUTSTANDING!!! They are so helpful, so kind, so patient with my many daily questions (I stayed there for two weeks)...and they brought me a BIRTHDAY CAKE ON MY BIRTHDAY! And SANG!!! Best hotel experience in years. MUCHIIIIISSIMAS GRACIAS, Hotel Santa Maria!!!

No complaints! There's no restaurant, but there's one literally next door...so for all practical purposes there IS a restaurant. Plus it's located in a very vibrant neighborhood, with plenty of restaurants and nightlife.

Location was great and room clean. Easy check in and friendly staff. Also a swimming pool to use.

We were woken up at 3 am by very noisy people and the noise continued for around 20-30 minutes I think. It does say 24 hour reception so the staff at night need to be aware of noisy people coming home from nightclubs etc and ask them to be considerate of others staying there. I would still return as I liked the hotel. But this does need to be addressed I feel.

Clean room and comfortable bed. Location is perfect. Two bottles of water in the morning per day. We did not use the swimming pool, but it was cleaned every day.

Water pressure in the shower was very poor. There was hot water but we could not regulate it, it was super hot!

Central location Spacious room Hot water Daily cleaning with new towels but they always gave us 2 instead of 3 so we had to go downstairs for more They gave two bottles of water each day (should be three and once they offered one more bottles when we went for towels) Beautiful building Clean Quick laundry service but expensive 200 pesos for 15 peaces of clothes Free storage for bags Payment on the spot You could leave the documents and other important belongings on the reception as in the safe space Chair inside the room and enough room to unpack

Problems with the toilet and A/C quickly fixed and would offer a change of room if not a quick fix A bit noisy - we could hear the party from the outside Soft beds so when sleeping in two you feel that it deeps in the middle The TV was not working we didn't get it fixed because we didn't need it but it was not a quick fix All in all good price for money and we would come back - recommending No windows

Stay was late Jan/24 Nice quiet location, easy walk to a local square, restaurants, the main square and amenities. Good room size. Good shower with hot water. Bed was comfortable. Room was cleaned and tidied every day with fresh towels and linen as required. The maid left a couple of bottles of water in the room daily along with bathroom supplies. The Staff was always responsive, helpful and pleasant to deal with. Maintenance guy came right away on first night and got the TV remote working. English language generally available at front desk. Good wifi throughout the property. Enjoyed the pool for an afternoon cool off. I had seen some negative comments about facility maintenance by other guests, I was here for 5 nights and the hotel and facilities were well kept from what I saw.

I had a room on the ground floor of the new addition and so didn't need to carry up my suitcase. If you are travelling heavy be aware there is no lift and you may want to request a room on the lower floors.

Overall the hotel is very nice, and the staff is very friendly. Good value for money, and I would definitely come back without problems. I liked in particular the colours and the details in the furniture in the common areas.

Some very punctual details to improve: - There are no glasses for the water in the room (e.g. for washing the mouth). - The towels were often missing from our room, and we had to go to the reception to ask for them. - The pool was out of service during our stay. But these were only minimal details, taking into account the rest of positive points, like location, value for money, and helpfulness of the staff.

Great location, close to Paseo de Montejo and Plaża Grande. This made our stay really great, we could stop by the hotel in the middle of the day and not lose the time on traveling. The hotel and the room was clean, we had daily cleaning service. Despite some issues, I would still recommend it for a short stay in Merida.

- horrible smell outside our room on ground floor - we constantly had towel issues. Every day we had our towels taken by cleaning service but we did not receive new ones, we had to go the reception and ask for the towels. Once we were said we have to come back later as there are no towels available and it was actually the day when we stopped by the hotel to take a quick shower and leave… - as the windows are facing inside garden, there was almost no daylight in the room - poor internet connection, in the evening there was almost no reception in the room

Great location, just a few blocks from the cathedral. Parking subject to availability at the hotel, but when it is full, they have two more options to park for free just 2 blocks away from the hotel. The rooms are very spacious and the beds were ok. The staff was always polite and very helpful :)