We loved the hotel, it was absolutely amazing. The interior was beautiful, very relaxing and calm. The staff were unbelievably kind, helpful, accommodating and friendly. I would like to especially mention Nabil and Hiba at reception, and everyone else in the hotel for their hospitality. If I was to come again to Marrakech, I would definitely stay at Palais Alcazar.

The only thing I didn't like was the location. I understand it is not something the hotel can change, but there is utterly nothing around the hotel, it is very secluded and far from the city. Getting to and from the city was a little scary for us, as we were just two girls. The area that the hotel is in is very secluded and getting to the hotel, there is no buildings, people or security. We relied on taxis, but even then coming back in the evening in a taxi to the hotel was scary for us.

An Unforgettable Stay! I had the pleasure of staying at Palais Alcazar and cannot recommend it highly enough! The location is absolutely perfect—close to everything you could need while still providing a peaceful and serene escape. The authentic design of the property truly sets it apart, blending local charm with modern comforts in a way that made my stay feel special and unique. The cleanliness throughout the property was impeccable, from the rooms to the common areas—it was clear that a lot of care is taken to maintain the highest standards. The staff were exceptional—friendly, attentive, and always willing to go the extra mile to ensure my stay was perfect. I was also incredibly impressed by the quality of the food; every meal was a treat, offering delicious and authentic flavors that added to the overall experience. The environment of the property was wonderful, with a beautiful swimming pool that was the perfect spot to relax and unwind. Overall, this property exceeded all my expectations, and I would not hesitate to return or recommend it to anyone looking for an outstanding stay!

The Palais Alcazar is situated 20 minutes by car from the centre of Marrakech. Don’t be alarmed by the approach as it is located in an area undergoing re-development. Once through the gates, you’ll be greeted by an oasis of peace and tranquillity. Our room, which was in a Riad, was well appointed ‘though a bit dark. (The image on the website has been taken with the windows open but they aren’t glazed). The garden has been sympathetically planted with species including Bougainvillea, Madagascan Periwinkle, Brazilian peppertree, Chinese hibiscus and Weeping figs. We were very well looked after by Hiba, Abdel, Younes, Omaima, Chama and the other staff.

Whilst the hotel may be 5-star by Moroccan standards, it is not by international standards; although, to be fair, the prices aren’t either. It took a number of visits from housekeeping before the heating worked satisfactorily. We never managed to get the TV channels to work (possibly because the TV was not connected to a satellite?) Fortunately, the television was intelligent so we could access YouTube, Netflix and Prime Video. Our main disappointment was with the dinner menu which was uninspiring, boring and repetitive. The food was not particularly well cooked and expensive for what it was. Alternatives were not really an option given the hotel’s location.

I couldn't be more thankful for each and every member of this establishment. Thank you for being there for me each and every minute of the day. Extremely warm staff and beautiful well kept property. Calm and relaxing, it makes you feel the property is all yours. The overall experience definitely fulfills everyone dreams of a stay in Marrakech , architecture, food, and hospitality of the locals. The property is 20 min away from the city but full of attractions inhouse or in the vicinity. Chose from the beautiful pool and pool bar in the facility, to spas , horse back riding, desert Camel strolls dune bashing and hot air balloons all few minutes away , pick up included. This is a completely different experience than your typical Marrakech post card. Definitely worse the stay

My 4 day stay was short

My stay at Palais Alcazar Marrakech was truly exceptional. The staff went above and beyond to make us feel welcome, attending to every detail with care. The food was outstanding, and both the room and the garden were absolutely stunning. The complimentary breakfast offered a wonderful variety, providing the perfect start to each day. This hotel is perfect for couples seeking relaxation and tranquility. I’ll definitely comeback to Palais Alcazar Marrakech for future visits.

The staff were so lovely.. it was very quiet and peaceful.

If you don't like peace and quiet, then it'll not be for you.

The place is absolutely quiet and paradisiacal ... there is no noise at all, we are far away from the noisily surroundings of Jemma El-Fna square ... the swimming pool is gorgeous, it's easy to make contacts with the neighbours of other villas or the other travellers staying in the riad. The host is very welcoming, the guards are available 24/7, premium service. I remember Bader who welcomed us and organised our lift with taxis ... very easygoing. Shokran Bader !!

Nothing really. The contrast was impressive between busy and noisily Jemma El-Fna ... but you are close to the quality of accommodation offered in Marrakech Hivernage ... if you want to go to a rated restaurant in town, it's a 30-minutes drive ... but you can stay within the property and enjoy the excellent food proposed by the Palace.

Service was top Notch ! great amenities , we really enjoyed our stay , the rooms are a masterpiece of Moroccan design, with intricate mosaics, plush furnishings, the service is impeccable — staff go above and beyond to ensure every detail is taken care , the food a big plus as we enjoyed most of the famous moroccan dishes !

It was stunning. The property is exquisite and secluded. Pure relaxation and decadence. Cannot think of anything to fault it.

I didn’t realise there was no alcohol until we got there but not the end of the world.

Everything at the top.