POOLS There are 4 pools including 2 baby pools that are 0.4-0.6m deep. The main family pool was 1.4 - 1.6m deep so my 6 year old needed an inflatable with her in the big pool. There was also a tranquil adult only pool tucked away from the noise and with a completely different vibe, but you had to pay for drinks here, it wasn't included in all inclusive. STAFF The entertainment staff were fantastic and I ended up asking them about everything because their English was the best :) They worked so hard, encouraging everyone to do aqua aerobics by day, then doing all the shows and disco at night. I loved the community feel in the hotel. The main terrace had a DJ set up in the evening, and everyone was encouraged to dance and join in. Once that had finished you could go to their little amphitheatre (no seats, just sitting on the ledges) and watch a different show each night. The shows were in French so it was hard to understand but my daughter still enjoyed them. FOOD The food was plentiful with enough variety for my daughter to always like something. I also enjoyed the varied foods and tried different things each day so every meal wasn't the same. On top of the restaurant there was also a pizza hut serving fresh pizza and at breakfast an egg hut serving omelettes and pancakes. There was a big gap between the afternoon snack and dinner, so I advise eating a good snack so that you are not hungry for dinner. I think we got used to eating a lot on that holiday! DRINKS You had to ask for drinks, and there was no drinks menu to look at so it is worth asking lots of questions. You could have wine and beer in the daytime, and there was bottled water available too. They didn't do milkshakes so my daughter had a hot chocolate with ice and voila! Cocktails were not included in all inclusive but spirits were, but again you had to ask what was available as it wasn't obvious. The spirits were limited to just a few, like 4 types i think?

It was hard to get the information needed. Our induction was led by such a lovely man but he spoke very quickly and I didn't realise so many things about the hotel. The sign posting isn't very obvious so it took me a day or two to work out where the toilets were by the pool, where the pizza and pancakes were served from, and what drinks we could order and from where and what time. If you speak French it will be a lot easier for you. Everyone was willing, but the language barrier did mean I was in the dark until I worked out to speak to the Entertainment Team. I also wish they covered the sweet food up when it was served outdoors because the flies were all over the jam and pancakes and it was really not pleasant. I just avoided the food that was left out like that.

everyone from reception to kitchen staff were very friendly and very helpful. the animation team work so hard and deserve some recognition, they’re on the ball from the moment they start in the morning until the late theatre show. thanks to Will, Abdel and the rest of the team. thanks to the life guard that glued my sliders back together I think his name was Driss.

the Wi-Fi was down and the staff seemed like they were in no urgency to realise this needed to be fixed asap.

I like the atmosphere in the hotel and how the staff dealing with guests, plus as family it was the best choice to enjoy our staying, not to forget the hospitality of the head manager of the hotel and after leaving also he came to say goodbye and making sure if everything was alright!

As a big hotel like Valeria it should be also activities for who speaks only English, for me it wasn't that big deal as moroccan, but it still hard to engage and communicate in activities which was only in french unfortunately!!

they were very nice, the staff were accommodating and friendly. the place is clean

nothing much in particular, although my children commented on the birds being able to get inside the restaurant and nibbling the breads on buffet

Great place for holidays with kids. There are pools, football, voleyball, basketball tennis pitch, ping pong table, darts. Clean rooms and hotel area around the pools and restaurants. Friendly staff, always there to help you. Animators are full of energy, speak lots of languages with great programs for everyone. Food in restaurants is fresh and looks as good as it tastes, good for vegetarians too. The trips from the hotel were excellent, friendly agent that gives us all information and advices. We went on 3 excursions that I recommend (Waterfall, 3 Valleys, camels).

The pools, the water park, the resort, the rooms, the animation team, the beds, the ac, the staff, the food, everything was amazing! I was a bit worried after reading some reviews, but the hotel and the staff exceeded my expectations. Love the mango pool only for adults ❤️ We were a couple with a daughter 7 years old and grandma and all of us love it and found things to do for all ages! Special thanks to Yahya, he was the first staff member we talked to and from the first day to the last day he went out of his way to make us feel at home! We really appreciate your hospitality. Keep doing what you are doing and you will go far!! Hoping to go back next year and stay longer than this time ❤️ Akeem, Lola, Joy and gradma

We are a Spanish and English speaking family and animation was in French and most of the staff speak French, but we didn't feel uncomfortable or felt out of place as all the staff are lovely and welcoming. The cleaners opened the door of our rooms couple of times when we were still there in the morning.

Everything, except some staff

Some staff, but I believe that situation will be change.

Staff very friendly and good activities around pool, Nice room and great maid service Shop was good and the staff very helpful Fresh pizza and omelettes excellent

There anyway seemed to be small birds in the restaurant touching the food which was unhygienic also a large amount of flies Snack bar food very poor seemed to be leftovers from the restaurant Although our room was always clean there was a smell of drains in the room 404

The reception staff checked me in smoothly, Yahya welcomed me and showed me a tour of the resort and assisted me to my room helping with my suitcase. Bader helped book my shuttle bus, explaining kindy and informing me about town. The resort is a perfect getaway. Lovely facilities to use. Staff is extremely friendly and available asisting. The activities were very fun and thanks to the relation team, Similey,Adnan and Will.

It was very quiet when we visited so no problem at all to get Sun loungers even at the adult only pool

The main pool was manic! Music blaring and entertainment staff trying to get us to join in. Don’t get me wrong - we would have loved this 15 years ago when the kids were small, but not now. The great thing is that there are plenty of other areas to spend the day in the resort!