The staff were exceptionally friendly, helpful, and going the extra mile to make our stay a fantastic experience. At the reception, i can name Marouan, Sofiane, and Bouchara. All very helpful. In the restaurant, I am happy to mention Anouar, a hard-working, super friendly employee, always there early before anybody else. Also, Said and Sofiane were fantastic. They were all multilingual, including perfect English and French. The location was very central, but the Riad is located in a small street and around an internal atrium, a bit like an oasis of peace.

We had booked the "Al-Bachar " suite. A beautiful suite, roomy with a Terrasse. Unfortunately, the terrasse was just above the restaurant where customers are allowed to smoke, and very often, we were subjected to "passive smoking." In addition, very often, there was a smell of sulphur (rotten eggs) emanating from downstairs. Also, they were sometimes playing loud music in the evening, howeverif we complained, they would turn it down. Despite this, I rated it a 10 as the wonderful staff made all the difference!

We stayed in room 7. It was an exceptional room with a private terrace and was like an Oasis in the middle of bustling Marrakech. The room was cleaned every day to the highest standard and it was a real charm to come back after the days excursions to such a warm place. The staff were excellent. The massage was excellent also. But you must stay in this room 7. We felt like the Sultans

The pool being open to the public as a walk in. I can understand why, but we had an experience of 2 backpackers come in strip off and jump into the pool. No shower even. Was off putting.

This is my second stay at the Palais Khum and I intend to bring my family next year. It’s a great location and a short walk into the souks. I was really pleased to see the same staff working in the riad and I felt safe as a solo traveller. Food in the restaurant is always good and the staff are attentive. My room on the roof terrace was great for the sunrises! I booked a hammam at the riad through reception - a little confusion on the date but they were able to fit me in. The hammam was wonderful and would highly recommend. I look forward to visiting again!

a truly exceptional experience in the heart of Marrakech. This charming boutique hotel effortlessly combines traditional Moroccan design with modern luxury. The rooms are beautifully appointed, featuring intricate tilework, rich fabrics, and plush furnishings, creating a serene and welcoming atmosphere. The highlight of the hotel is its stunning rooftop terrace, offering panoramic views of the city and the Atlas Mountains. The spa at Palais Khum is a hidden gem, offering a tranquil escape from the hustle and bustle of the medina. Guests can indulge in a variety of rejuvenating treatments, including traditional Hammam rituals, soothing massages, and facial therapies. The serene ambiance, paired with expert therapists, ensures a deeply relaxing experience. Whether you’re seeking relaxation or rejuvenation, the spa is the perfect complement to the luxury of this beautiful hotel.

I had an amazing stay at Palais Khum. This Ryad is a must do! Very well located in the Medina, yet super quiet and tranquil. Gorgeous rooms, I was lucky enough to enjoy an incredible upgrade to the royal suite (room 7) I felt like a queen of Saba. All the staff are really kind and professional. Zack took his time to show me all the rooms during my first visit in Marrakech and remembered me on my way back from Essaouira. Marouan is very professional and kind. I will come back for sure.

Nothing to dislike. Fantastic stay!

I recently had the pleasure of staying at Hotel Palais Khum, and I must say it was an absolutely delightful experience. From the moment I arrived, the staff went above and beyond to make my stay memorable. The level of service at Hotel Palais Khum is truly exceptional. The staff members are not only professional but also incredibly friendly and attentive. They anticipated my needs and were always ready to assist with a genuine smile. Their warm hospitality created a welcoming atmosphere that made me feel right at home. One standout feature was the concierge service, which proved invaluable in helping me navigate the local area. Their recommendations for dining and sightseeing were spot-on, adding an extra layer of enjoyment to my stay. The dining experience at the hotel exceeded my expectations. The restaurant staff was not only knowledgeable about the menu but also passionate about delivering a culinary experience that showcased local flavors. The quality of the food was exceptional, and the ambiance of the dining area added to the overall enjoyment of each meal. In conclusion, my stay at Hotel Palais Khum was nothing short of extraordinary. The combination of impeccable service, attention to detail, and genuine warmth from the staff made my visit truly memorable. If you are looking for a hotel that offers a perfect blend of luxury and personalized service, I highly recommend Hotel Palais Khum. It's a true gem in every sense, and I look forward to returning in the future

nothing

The best thing about the Palais khum was it's employees, who were very dedicated, polite and helpful. Our stay was fantastic because of them. The food was wonderful both breakfast and dinner .

The windows and doors are not sound proof unfortunately, so you are able to hear everything. Our room was beautiful but three of the light fixtures were not working, which made the room a bit dim in the night. They should check their lamps periodically to avoid such problems.

The staff is incredibly attentive, providing top-notch service that makes you feel like royalty. The on-site restaurant offers a delightful culinary journey, featuring authentic Moroccan dishes bursting with flavor. Don’t miss the rooftop terrace, which offers breathtaking views of the city and a perfect spot for sunset cocktails. Overall, Palais Khum delivers an unforgettable experience that captures the essence of Marrakech. A must-visit for anyone seeking beauty, comfort, and a taste of Moroccan culture!

Nestled in the heart of Marrakech, Hotel Palais Khum is a true oasis of luxury and charm. From the moment you enter the grand courtyard, you're enveloped in an ambiance of elegance and tranquility. The rooms are beautifully appointed, blending traditional Moroccan design with modern comforts seamlessly. Dining at the onsite restaurant is a culinary journey not to be missed, with exquisite Moroccan and international cuisine served with flair. The staff's impeccable service and attention to detail ensure a memorable stay. Hotel Palais Khum is a delightful retreat, perfect for those seeking a truly exceptional experience in Marrakech.

The decoration was exquisite - everywhere was a photo op! Really large bedroom, great location, gorgeous breakfast with variety and the staff were very helpful. A really great hotel.

A little hard to find but other than that, nothing, it was a brilliant hotel! Although a suggestion - they could replace the bottle of water in the room each day, that would have been a nice touch.