I love everything, starting from the location, the facilities the staff, everyone was amazing and they was really patient we went to a family vacation and everything was perfect even the decorated room that I requested for my husbands birthday. to the receptionist Nassim a big thank you he was really helpful in everything, for sure I will recommend this hotel and will come back there.

the lifts closing to fast and the ramps was too inclined so we struggled using the stroller

As soon as we arrived at the hotel we were greeted with a warm welcome. We were there hours before check in, however the lovely hotel manager organised our room for us. The staff, food and facilities were all fantastic throughout our stay. When we checked out, the porter, Fouad, was a very memorable character. He talked with us about our holiday and even took pictures of us before we left. Thank you Fouad. And thanks to every other staff member for your professionalism and giving us a trip to remember.

The main reason for my high rating is the staff, mainly Aziz in reception! He exceeded all my expectations and went above and beyond for us at all times! He was extremely friendly, kind, helpful and made sure to make our short stay as pleasant and fun as possibly trying to arrange all our activities in such a short space of time! Thank you so much Aziz, you are the reason why I would definitely come back here!

Only complain is when we came in for our check in one of our rooms wasn’t ready however Aziz offered to give us a different room straight away or have it cleaned immediately. We loved the view from the room so Aziz had cleaners sent straight away while we chilled by the pool! Also the hotel is very family friendly so be prepared for a lot of kids! However, overall very friendly hotel.

What an enjoyable experience we had at this beautiful hotel. Our room was amazing and immaculate with great facilities. The staff couldn't do enough for us, they were very friendly, helpful and professional. We enjoyed the spa facilities and a treatment, which was such a pleasure. Highly recommended and would definitely stay again.

The property is located in a quiet location; I would recommend renting a car to travel to and from the hotel and the city centre. The pool is large and clean.

My room requires some renovation for example the walls need repainting. No other complaints otherwise as the room was very clean.

Would stay again. Hotel staff organised good excursions and even last minute ones as I was undecided as there was so much to do! Thanks guys. Would stay again. Good nearby facilities too and near RAK airport. Very clean too rooms are cleaned everyday. Staff are friendly too.

Maybe check the AC that’s all.

The staff were extremely friendly and helpful particularly in the restaurant and the individuals helping with the luggage.

There was no safe in the room and on at least 2 occasions no towels we available in the room.

The hotel decoration was good and overall is a clean, and the rooms are fairly large, the same goes for the bathroom and the beds are very comfortable, in addition to the breakfast buffet was very good with a lot of options.

The only thing was the WiFi not working at all and the rooms are not sound proof at all

the staff was extremely helpful, they took care of our luggage, and always provided service when needed.

the DJ playing outside was a bit disturbing. especially to parents, as we had a long trip, so we wanted to rest when we arrived! but it was a bit too loud.

staff and clean rooms. breakfast was good.

the location was too far from madina. no free bus to madina. shower and bath area was dark due to no lights working or missing lights. toilet seats were too high.