room small but comfortable, clean and tidy. staff very nice. Breakfast lovely, good choice suited all tastes. location of hotel very central near shops restaurants etc.

It was odd that they did not have a restaurant serving evening meals, however there was a cafe type bistro/ coffee shop which served food but closed early.

To us, what truly makes the star of a hotel is the staff—Laurianne and Rev were perfect! The location is hard to beat—you're just a few steps from the train station and everything you'd want to see downtown. The beds are very comfy. The breakfast buffet is very complete and worth its price. Some comments complained about the rooms being too cold, we did not experience such thing, even with -5°C outside.

To us, what truly makes the star of a hotel is the staff—Michael at the reception was meh. He checked us in and did not explain anything, no smile. Some parts of the hotel are getting old.

Good location close to Central Station, well equipped and clean room. Good breakfast choices. Very pleasant staff at reception and in restaurant and bars.

Hotel restaurant was closed on Sunday evening although bar meals were available. Very busy at check in desk.

The location was great, the rooms comfortable and clean. the bed was fantastic. The bar/ lounge is good serving tasty meals and we had great service from Pandeli.

The reception staff need training. I found them rude and condescending. The overcharged me and Rui was unwilling to listen to me. The other receptionist told me he couldn’t assist me as Rui was helping me and even tried to insinuate that it was my fault as I did not request an invoice.

The easy welcome procedure.

The milk at the break-fast buffet.

Check in staff were great only thing the concierge didn't really give correct Information to our river cruise which departure point was just across the road from central station he sent us to a completely different location which meant we just made our trip by 30 seconds

Shower over bath getting into the bath to have a shower was a little bit hard for us, there was a slip mat to use in the shower which was very handy.

The staff was excellent. A lot of construction going on, and despite that our stay was very enjoyable.. I do think they need to improve the gym amenities. They need a treadmill and a stairmaster. All they had was a bike and weights. My husband’s only complaint was the Construction aspect, but they still did a great job!

The hotel and staff were top-notch. It was in the perfect location where we could easily explore Barcelona including experiencing excellent restaurants.

Nothing. My wife and I loved the hotel.

great location, really good breakfast and the staff were amazing especially Rui.

initially when I went to the room, it was dirty still but I went downstairs and spoke to Rui, who informed me that he would resolve this immediately and he apologised.

The location is perfect for travellers arriving by train. There are lots of restaurants nearby and it is walking distance to many attractions. the staff are exceptionally helpful.

More attention to cleaning. Perhaps this was a side effect of staff shortages due to Covid but cleanliness is even more important now. The hall carpet was not vacuumed daily.