We stay here at the Bastion every time we come to Maastricht it is very central with secure parking. Marit & Sebastion were lovely.

The front of the hotel is littered with cigarette ends it is not a good look & could easily be rectified with some sort of receptacle to put them in. It is a very simple fix & would make a huge difference to the appearance at the front of the hotel. Also need two pillows & I did request extra pillows but didn’t get them - disappointing!

We love this hotel the staff are always lovely & helpful its a five minute walk into the centre with lots of bars & restaurants along the way. The two young men servicing the rooms on the day we arrived were extremely helpful & very polite.

No hotel information in the room - pillows are dreadful very poor quality. I did sent a message when booking for extra pillows but had to ask again after we arrived. We did leave our umbrella on in our room & are trying to get it put into lost property to collect at a later date. Also would prefer a room facing the road.

Friendly staff clean rooms. But I felt sorry for guy at hotel bar who was very rushed pointed out he's on his own, he got my food order wrong plus a couple sitting next to me. More staff was needed he was serving drinks taking orders deliver food to tables so far too much for him he was very pleasant and not his fault Clearly under staffed this evening . But overall I would and will book again. Just more staff on evening duty.

I asked id I could do a late check out as my coach leaves at 2230pm. They gave me extra hour,but still very long day considering was on a 12 hr journey back to London. I feel more could of been done as rooms were empty my whole stay both sides of me. It would of been appreciated as was a very hot day.o e thing I did hear Whilst waiting to go home was a reception guy on afternoon shift talking to a female colleague saying in English as I thi k she was from Moldova saying French people are arrogant which I heard from the sofa. Now I'm.english but that could and should not be spoken.i was very suprised as English was not his native tongue he was louder than he realised. It was about 6 or 7 pm in evening last Wednesday.

As a motorcycle rider , secure parking was a must! Parking was advertised but after I booked and read a review it said no onsite parking however this isn’t quite true as there is secure underground parking where you obtain a voucher from hotel reception, whilst it’s not really onsite it is a few meters around the side of the hotel, it was an excellent facility.

Nothing, it was all good for me .

One night became 14 nights because my husband was involved in an accident and therefore in the hospital. The staff was terrific, empathetic, caring, comforting, and friendly. They felt like family. We are very grateful for their hospitality and care in a very difficult and scary time of our lives. More family joined us and we were all treated excellently. They just brought a little light in a dark period. Thank you so much!

Staff was friendly and spoke well English and German, Room was clean and quit and the additional service with the babybed worked fine. Breakfast was sufficient and had a good variety of choices includuing fresh ompletets. The Loation is perfect for walking to the market and downtown of Maastricht.

If you travel by car - make sure you get directions at the reception for the parking garage - it is a short walk away from the Hotel. Nothing negative, just be aware :)

very centrical - room had water heater and coffee machine. Garage is walking distance (very close) and sufficient parking space.

free WIFI was very complicated to connect and most of the time was not working. Solution: automatic log-on connection without password or room number as password.

Room was very comfortable, hotel was lovely and perfectly located for sightseeing, eating and drinking. The breakfast was amazing with plenty fresh choices. The staff were very helpful when we were needing advice on places to see.

Can’t say there was anything we didn’t like 😀

Good position, close to the city center but in a quiet position (especially during Carneval celebrations)

Room was not cleaned every day, unless specifically requested. One evening, we were in the room and someone from the staff knocked the door and entered without waiting for us to reply, which we found weird.

The mo action was great ! it was good value for money. The staff were good but not exceptional.

when we entered the room , we discovered a pair of underpants just under the curtain ( from a previous guest) The open vanity bin in the bathroom had not been emptied . There was no bath mat so we had to use a hand towel. We used one of the coffee cups which wasn’t cleaned or replaced the next day.