The location is fantastic for shops, restaurants, bars and the trains. The room was clean and comfortable, with everything you need for a short stay. The staff were all friendly and helpful.

The only issue was that we arrived back at the hotel at about 23:00, and neither of our keys worked. When we called the after-hours line, we were on hold for ages and left standing in the corridor waiting for someone to let us in. The people who helped were amazing; it just took a while and really shouldn't have happened at all.

spacious room

my parking space was taking up by another..Raised my concerns as I paid $30 and got limited time in the park.Had to park opposite and ran the risk of a parking ticket.

Everything is amazing.

There is only one AC and it’s in the living room. There’s no AC in the bedrooms so it’s a bit hot, especially in summer.

Location was great. Close to lots of things

Clean and tidy room. Small but well appointed. Good location for train access to City and Eden Park

Great location, excellent sound proofing, clean room and comfy bed.

N/A

Very clean like brand new, the staff were very helpful and friendly, location is super close to Newmarket Westfield (4min walk). Beds are comfortable. Water pressure in showers are excellent. There is plenty of room for the family in 3 bedroom apartments.

Tiny milk cups provided for milk taste gross and aren't practical for a family. A small milk carton would have been better and taste far superior. Also a small expresso machine in rooms would be better than the standard cheap sachet coffee and plunger coffee, this is what I'd expect in a cheap hotel not a higher class one. A bottle of water in the fridge would be a nice touch to as the rooms are very hot.

Location was really good, with a shopping centre and nice cafes in the neighborhood. The rooms are modern and very clean. Even though we had a motorway-facing room and were warned it might be loud, in fact we didn't hear any noise at all and had a very good night sleep!

Not so much something we didn't like, but if you have bigger luggage, you might want to consider booking a different room than a 'compact' one as we struggled a bit with storing the suitcases. We were well aware it might be an issue and decided to book the room anyway as it was for a very short stay only (and we didn't mind it) but you need to be aware of it in case you're planning to stay longer.

We loved our stay. The room had everything we needed. It was very clean with great facilities. The staff were exceptional and very helpful and friendly. Even before we arrived, James went out of his way to help us. The rates are great value for money as well. 10/10 from us. Will definitely stay again. 😊😊😊👍👍👍

There is nothing to mention here except. If you have a Ramada in Manukau City? They were the exact opposite. We accidently went to the wrong place, and the staff there were not helpful and very unfriendly. They may need to go to your Newmarket Branch for training.

The customer service of this hotel is one of the best I’ve ever seen. The way the work , they way they smile , the way they help you. I wish I remembered all the names but the receptionist who made my check in is brilliant! Obviously the one who helped me with the parking safe my life. Thanks to the housekeeping team to clean my room The hotel is supper clean , there is a lovely cat walking around ❤️ Thank you so much for all your work ! Much appreciated! I’ve I ever come back to Auckland I’ll be staying in this hotel.