Outstanding in every respect! Our room was especially comfortable; great bed, large bathroom, comfortable seating area (though small). Breakfast was especially good with great selections and service. Juan, who is a combination bellman/greeter/concierge was amazing - kind, helpful, anxious to assist on any way, a top notch representative for the property. Location is just about perfect, too - A short walk to Plaza de Armas, restaurants, and several key tourist sites. We stayed for 4 nights and hope to call there again on a trip to explore Colca Canyon.

Loved it all!

The courtyard with the metal trees. Oscar, one of the breakfast waiters, was keen for us to try all of the Peruvian goodies on the elaborate breakfast buffet. These goodies ranged from tuno (red prickly pear) to raw honey from the comb. My favourite was the adobo (slow cooked pork belly with a spicy and tangy adobo sauce.)

One of the bedrooms was dark with a window that looked onto an inner courtyard, The other one was noisy from a constantly refilling water system. The staff enquired who we were every time that we returned to the hotel.

The hotel is located in a gorgeous old building, with most of the rooms in a newer part of the hotel. Our room was large, with a truly massive and comfortable bed. The shower was warm, though a bit cramped. The bathroom itself was large with plenty of space. The Wi-Fi was good. The breakfast was excellent and all the staff was very friendly. The hotel is within walking distance of the main square and a large amount of excellent restaurants.

The bathroom did not have any real ventilation, which made it difficult to get rid of the heat from the shower. There was a ventilation grate, but there was virtually no airflow coming through it. What was coming through it was a lot of sounds from presumably the room next door, which consisted of, one the first day, two adults and on day two a group of children playing in the bathtub. There was also a lot of noise from people running and talking/screaming in the hallway. There was no sound coming from outside the building, so the nights themselves were relatively quiet.

amazing facilities overall, great breakfast.

communication was very difficult before our stay. I kept getting automated responses to my messages while I was requesting for change of dates for about 5 days. contacted booking support in the end and they also claimed they were unreachable. I understand this was during Easter time where service is limited, however I would expect from a 5 star hotel to offer more timely communications and be reachable at any given point. we were offered a free transfer to the airport as an apology.

the location is excellent, close to restaurants, shops and historic sites. The rooms are very clean and the bed was very comfortable. The personnel was very courteous .

breakfast disappointed us, it was not up to a 5 star hotel. There was no variety and they offered the same food both days. We stayed in a junior suite and although it was very spacious, the layout was not very harmonious.

All the staff is very helpful and corresponds to what you would expect from a 5 star hotel. The courtyard and the covered patio are realy nice. The restaurant is good.

Everything is very clean, however, the sheets are a bit used and could be renewed. The rooms in the modern part need better soundproofing.

The location is great. It is historical and typical of Arequipan properties. Staff were lovely and very helpful..

Breakfast was a bit disappointing . For a premium hotel coffee should be served fresh at the table and an egg menu . It wasn't a very varied breakfast. The breads and cakes didn't look inviting .

perfectly located property in walking distance to all the hustle and bustle of arequipa. great staff!

our bathroom was a bit dated and the door to the shower would keep opening unless you’d put your bath mat to stop it.

Beautiful old building with lovely historical features. The staff were so helpful. Nice breakfast. Quiet rooms.

Nothing.

This is a first rate hotel. Staff were amazing; rooms are lovely. Location could not be better. We loved our stay!