It was not the first time I booked a room at Hotel “Alexander”, I like for its perfect location and good service. But this time we were unlucky… though we had a reservation, we could not stay at the hotel due to unforeseen technical problems and repair work there. However, thanks to the impeccable work of the hotel administration, we were offered 4-star accommodation in a nearby hotel where we were taken by taxi. The price difference was covered by the cost of Hotel “Alexander”, along with the taxi fee. My sincere thanks to the staff of Hotel “Alexander”. Definitely recommend this hotel!

Very good location, clean and spacious rooms very good breakfast. Comfortable beds and aircon in the rooms

Very poor communication with staff, was told a different price for staying one night and at the arrival I was ask to pay a lot more. They sent me an email with the new higher price when we were already in the taxi heading to the hotel and I was asked do I want to keep the reservation!? As if I had any other options with my son and mum waiting beside me. Total mess that I was left with and they knew I didn't have any choice but pay that.

.The hotel staff were excellent. Hotel was great value for money. Breakfast was good too. The room was very spacious & clean, beds were comfortable

Nothing. Everything about the hotel was excellent

A very large room clean with a superb large bath in the bedroom, very close to the main square.

On arrival, you had coffee and tea supplies in the room, but these were not topped up when gone, when I enquired about having these topped up I was told that it was just a welcome gesture and they don't top them up. So all of our stay after these were used there was no way of having a hot drink apart from when you had breakfast. Not even a water fountain to get a glass of water as we were advised not to drink from tap.

Stayed at the hotel in February 2022. Had problem with the shower head in room were changed to a lovely room in the newer part of the hotel room 602. The latest trip we were in room 113 in the older part of the hotel, again there was a problem with the shower head which was dealt with. Included breakfast was lovely as before.Staff very helpful. Location of hotel for us is excellent. Hopefully returning in March.

Not enough tea bags, coffee and sugar in the room. Apart from that can't think of anything.

Breakfast was good. Fresh tasty food, reasonably varied. The hotel is super clean and well located.

We were asked to leave our room immediately after 12:00. A receptionist called several times in 15 min distracting us from packing our bags. By 12:20 a guy came and nearly forced us out although we were already taking the bags out of the room one by one. That was an unpleasant experience. To be fare, in other respects the staff met our expectations but the overall service may be improved.

We arrived off our train early in the morning (5.45), cold and tired and everywhere was closed. Arrived at the hotel and, after explaining our plight, the lovely gentleman offered us an upgraded room straightaway so we could get some sleep. The room was lovely, newly refurbished and very spacious. There was also a kettle, tea and coffee in the room and, a drinking water dispenser in the hallway for guests! Breakfast was lovely with plenty of choice. I highly recommend this hotel.

Nothing

Room was clean and big. Hotel stuff was really nice and proffesional. They all spoke really well english.

Breakfast was not that good. There was no signes or anything to tell what ingredients where on those foods. Also bacon was run out all that time we were eating. Coffee was also really really bad. Smelled like that machine hasnt been deep cleaned for a long time. I only ate there ones and next morning I went to buy my own food and coffee. Shower was terrible. It took nearly 5 minutes that we got hot water. Pressure was so bad that it was hard to clean yourself. Also I didnt like that you could take an elevator and walk to the hallways without showing your hotel card. Thats not safe if you are traveling alone since someone can follow you up till your room even if they are not staying in that hotel.

good housekeeping services, room was clean and comfortable. location is 10 min walk from old town square. good selection at breakfast

this was a birthday and wedding anniversary celebrations and had advised and provided hotel with details. though we were supposed to get an upgraded room, we never knew if this was the case as reception did not mention anything. a simple happy birthday note would make a difference.

Room is rather spacious plus a mini fridge, electrical kettle and working desk Location is very central but very quite, walking distance to market square and other places, many public transport lines near the hotel WiFi is OK and stable Breakfast is good enough though it is the same every day Room cleanliness

The sink in the bathroom is very very small, almost impossible to wash the face. No place in the bathroom to put your personal stuff except small shelf above the sink The shower cabin itself is OK