An outstanding experience! The whole personnel was professional and pleasant. Breakfast was nice, I liked how they had focused on the quality instead of the quantity. Everything in the hotel was very well thought. I definitely recommend you to try the spa - such a relaxing experience! Some have criticized it for being too small, but it also means personified service and tranquility. Our room was on the top floor, and we could enjoy the beautiful sunrises and sunsets and how they landed on the mountains from our balcony. Definitely my favourite moments from our trip.

I liked how the hotel has stayed true to the traditional decor, but some of the surfaces were still a bit shabby, and could use some renovation. It wasn't something too bothering, but if I had to make up something they could improve, that could be done rather easily. This might be an unpopular opinion, but the hotel, in my opinion, was designed and planned for adults, so it could easily label itself as an adults only-hotel.

Staff were very friendly and helpful. Good location, short walk into town ( steepish hill). Our room was comfortable. Hotel was very quiet, fully booked but hardly ever saw anyone else.

The spa had a very limited selection of massages available. The staff member we spoke to wasn't overly helpful. We didn't particularly like the food, dinner the first night wasn't great so we only had breakfast from then on. Coffee was undrinkable every morning. Cold buffet was Ok, not that extensive and no changes from day to day. We tried the cooked breakfast twice and again not impressed

Restaurant : we visited Sao Joao because an ex-colleague had recommended the Quinta. Throughout our stay, the level of empathy across the staff was exceptional. One night of our three nights, we ate in the restaurant. The delicious food was undoubtedly the best of the three evening meals that we experienced. It was presented with flair and the restaurant staff once again demonstrated real warmth.

All aspects of our stay were extremely good. I wish that we had had a drawer in our bathroom, as I had to leave all our toiletries spread about the surfaces. And a bin in the main room would have been nice.

This is a lovely traditional well-managed hotel on the outskirts of Funchal. The staff are delightful and helpful. The food was of good quality, though missing the dairy-free vegan basics. We asked for vegan options for dinner which the kitchen tried hard with but were not always satisfactory.

We were missing the basic dairy free alternatives (butter, yogurt, milk) which are available locally in the shops

I wish to give them 100 not 10 ,we have met with love specially my baby ,early checkin ,perfect breakfast ,provided soft drink and water to the room , clean room with prett view and the people in reception are the heroes they saved our vacation and borrowed us a baby stroller until we receive ours and provide us with early breakfast in the room as we have early plan even our trip guide (not booked through the hotel) told us you choosed a lovely hotel, thank you dear

Nothing

Fabulous Team, always warm and friendly, it was great to be back .. loved the Poncha Workshop, it was good fun and enjoyed attending the all aboard welcome drinks evening and greeting the general manager.

I had been allocated a low level room, with no view, only trees! Happy to feedback that this was rectified by reception really quickly. Unable to use the spa for last two days due to maintenance. Both indoor and outdoor pools needed cleaning, had a lot of debris so did not use.

Rooms were very large and comfortable, the complimentary fresh bottled water each day was a nice touch. Courtesy mini bus to and from the centre was useful. All the staff were very helpful and pleasant. The breakfast selection was exceptional as was the standard of food, so well in fact, that we decided to use it all week for our main meal in the evenings off of their a la carte menu.

There was a problem with the air conditioning in our room (#107) all week , we understand though that it was a new system.

- atmosphere and architecture in colonial style - excellent breakfast (both buffet and menu) - wonderful garden and hotel itself (feels a bit like a museum) - very attentive and friendly staff - an oasis of calmness and rest

- located in proximity to a street - good shielding of noise, though, therefore no issue

The hotel staff is amazing and made us felt welcome. It is a relatively small hotel, so you don't feel here like just another costumer, but you get to know all the members of the staff. We loved the restaurant - the food and the service were excellent. Also we were pleasently surprised that the hotel services' prices were very reasonable, sometimes even a bargain. The garden is very pleasant, even nicer than in the pictures.

The location is not the best if you want to walk everyday to the harbour and the old town. But it is a price for staying in a historical villa. And I think it is still have some highlights as you are outside of the busy part of town. I wish there was some place dedicated to small kids, even some board games in a game room would be nice.

Really lovely old style hotel with plenty of indoor seating area, nice bar with piano player in evening (history was it was originally some sort of manor house). Small but nice Gardens, good sized room with balcony and super king comfy bed, excellent staff ( very friendly and couldn't do enough for you without being OTT) . The buffet breakfast was excellent (even a glass of bubbly if you wanted it!!) all the usual cereals, cheers, hams, fruits, pastries etc etc and then a great selection from the cooked section.

No aircon in room (this we were advised was in process of being updated throughout the hotel) not too much of an issue in April but wouldn't want to not have it in Mid summer.