Intercontinental Cairo Citystars, an IHG Hotel

Friendliness of the staff, the room's spaciousness, and the ideal location

the quality of breakfast did not meet the expected standards of a five-star hotel. Additionally, the check-in process was lengthy and the room service was not as responsive as desired.

Elegance and luxury Restaurant and quality of food (buffet was circa 30$ but that was worth it) Service at the restaurant Comfortable king side bed We were upgraded

Price was high and didn't include breakfast Reception was less friendly than expected at this level of luxury Distance from city though we had chosen this hotel to be closer to the airport due to a morning flight though it made other trips to the city quite long and expensive Swimming pool could have been heated View was not excellent There was no bath simply a shower Corridors were austere and contrast with the luxury of the reception & hall

I recently had the pleasure of staying at the Intercontinental Hotel in Cairo, located in the vibrant neighborhood of Heliopolis, just a short 10-minute drive from the airport. There were several aspects of the hotel that I particularly liked: - Convenient Location: The hotel's proximity to the airport made it a convenient choice for travelers. Additionally, having access to one of the newest malls in the area was a definite advantage, providing various shopping and entertainment options within walking distance. - Cleanliness and Spaciousness: The hotel maintained high standards of cleanliness throughout the premises. The rooms were exceptionally spacious, providing a comfortable and relaxing environment after a long day of exploring the city. - Friendly and Helpful Staff: The hotel staff were polite, friendly, and always ready to assist. They went out of their way to provide recommendations for local attractions and consistently displayed a high level of professionalism. - Room Upgrade: We were fortunate enough to have our room upgraded, adding an extra touch of luxury to our stay. It was a thoughtful gesture that added to our overall satisfaction with the hotel.

While our experience at the Intercontinental Hotel in Cairo was largely positive, there were a few areas that could have been improved: - Average Buffet: The buffet offered for breakfast, lunch, and dinner was average in terms of taste. While it did provide the necessary options, there was room for improvement to meet the expectations of discerning diners. - Limited Room Service Menu: The room service menu had limited options, which may be restrictive for guests with specific dietary requirements or preferences. Expanding the menu would be beneficial to cater to a wider range of tastes.

My recent stay at the intercontinental was an excellent experience. From the moment I was welcomed at the front desk, I was given personal attention and all my needs were taken care of. The staff were immensely kind and helpful, and it was clear that they had the guests' comfort as the foremost priority.thanks to Mr. Ahmed Hassan and his supervisor Mr. Mohamed Gamal. The rooms were very clean and spacious, and they were well maintained throughout my stay. The food was great as well and I would definitely recommend trying out their restaurant. Overall, I have to say that the intercontinental provided me with a great stay. The staff were very hospitable and the facilities could not have been better. I would highly recommend it to anyone looking for a great place to stay in the area.

I would like to take a moment to express my deep appreciation and gratitude to Mr. Ahmed Hassan from the reception desk. My recent stay at your hotel was made even more memorable because of his exceptional customer service and professionalism. Upon checking in, Mr. Ahmed warmly welcomed me with a smile and a kind greeting. He went above and beyond to make sure my needs were met and that I was comfortable during my stay. He patiently answered all my questions and provided me with helpful information about the hotel and its amenities. Throughout my stay, Mr. Ahmed continued to impress me with his attentiveness and willingness to assist. He was always available at the desk and ready to assist with any requests or concerns I had. His friendly demeanor and positive attitude made me feel like a valued guest. I want to thank Mr. Ahmed for going above and beyond to provide exceptional service. He is a true asset to your hotel, and his dedication and hard work do not go unnoticed. I hope he receives the recognition and appreciation he deserves. In conclusion, my experience at your hotel would not have been as amazing without Mr. Ahmed's assistance. He has set a high standard for customer service, and I will definitely be returning to your hotel because of it. Thank you again to Mr. Ahmed Hassan from the reception for making my stay truly special.

The break fast is adorable and amazing. the rooms are very clean. i;m sure everyone will like the hotel. the swimming pool is great too. when you contact the room service they would promptly react to you. The holes has a door access to City Star mall where you can spend you free time walking there, eating and drink. they upgrade my rooms and gave me rooms used for the first time as gift.

the price expensive, but the hotel is great if you can pay just go. a mistake happened and an extra amount of USD drawn from me, but when i spoke to them, they refunded the amount back smoothly.

Location (shopping practically inside the hotel, variety of restaurants in the hotel and close to the airport). For a one-day stay, on the way back from a tour of Egypt, it is a good option. The lobby decoration is very beautiful and the staff service is very good. The hotel areas were clean and the pool was very beautiful. My room was large and had a good balcony with a view of the pool.

I stayed in the room in the pool area. It wasn't dirty, but it had a very musty smell. From 6 am onwards the noise of employees cleaning the pool started. It didn't bother me, as I was already awake at 5:30 am to travel, but I found it inopportune for the staff to move around so early, disturbing the other guests.

I had the pleasure of staying at a nice hotel like intercontinental hotel recently, and it was a great experience. The facilities were great and the staff was really welcoming and friendly especially mr.Ahmed Hassan from the recption. The hotel was well maintained and the rooms were clean and comfortable. We also enjoyed the amenities, such as the swimming pool, spa, and restaurant. Overall, the stay was enjoyable and the hotel was really nice. Highly recommended!

nothing at all

I stayed in intercontinental ,its good Hotel to stay . Room is Very Good.All things in Room well Arranged and Clean. All Staff is very helping & Professional. But i will appreciate Mr.Ahmed Hassan specially because he is very nice & Professional person. all people on reception well trained. Now i realized why intercontinental on top,they have well trained staff like ahmed. thanks so much intercontinental.

InterContinental Citystars sets the bar for luxury and hospitality! The entire team, especially the dedicated housekeeping staff, ensured a flawless stay. From check-in to departure and all that was because Mr.Ahmed Hassan From the reception, every detail was handled with utmost care. A heartfelt thank you for making my stay exceptional. Highly recommended for an unforgettable experience!