I haven't been to this hotel since my parents brought me and my brother in the early 90s. That's almost 30 years ago haha. Just decided to try stay one night at this place bringing my parents, my brother's family with kids. It's a very nostalgic feeling because the hotel is somewhat same but slightly different a bit at certain areas. The lobby is nice and very open space. Staffs are very friendly and attentive during check-in. The hotel rooms were nice, adequate and comfortable. Not too small, just nice. It has a balcony too which I totally forgot. Haha. Oh and now they upgraded the tv to smart tv which now you can watch Netflix, Disney+, YouTube even. Nice touch on that. The restaurants in the hotel were also one of the highlights because it has 2 restaurants, one is more western food and the other is more local Asian food. The western food was very delicious and although slightly pricey, it was worth it and the kids love it. There's also some coffee shop at the lobby which you can chill for coffee and desserts. There is also a pinball machine which definitely hit the nostalgia even more and the kids was excited because they never seen or play one before but they love playing it now. There's also a mini mart outside of the hotel if you need snacks, drinks, swimming trunk, goggles for the swimming activity. Most frequent question is the parking. Where do you park and do you have to pay? Now there are 2 parking spaces. The sheltered covered one and the open space, no roof type of park. The sheltered parking one, you have to pay using touch n go card, and it's RM18 per night flat rate. If you leave before hitting the 6th hour, per hour is RM3. The other parking space which is the open space no roof, located just the opposite of the sheltered one, that one is free, can park any space available. But there is no spotlight at night and considered park at your own risk.

Nothing much so far.

location. quiet and peace

should not closed all pool section just for private party. have pity for those checkin just for 1 night and cannot use the pool

Friendly staff. Great lobby area. Shuttle service provided. Very near to GPO. Room was spacious enough. Goodies given was a surprise. Thank you!

Need to pay parking fees even for guests.. less basic amenities (no iron, no body lotion, hair conditioner). When i arrived, balcony was dusty

room laying

parking system

Room is spacious and clean. Love the high ceiling. The beds and pillows are comfortable. Check-in and check-out process are swift.

Parking is not complimentary.

Our big 27th floor room had great views. We enjoyed the pool and the happy hour in the poolside bar was a bonus. They provided a free cable car ticket per room up to the top of Genting Highlands and provided a free shuttle bus to the Awana bus station. We enjoyed the 9am trail walk from the hotel which cost us RM 30 each and included knowledgeable guides, a buggy ride and forest walk, views of the water source and the lovely Orchid house.

Unfortunately there was a lot of building work going on and preparations for a big concert, but it didn't spoil our stay as the hotel was excellent. There was little opportunity to go for a walk without a guide.

The staff were nice to put our 2 rooms side-by-side (drawback: no adjoining rooms). Buffet BF is reasonable, and if you come down early enough, you might get a table with a superb view! The restaurant next to the pool is a good place to have a (expensive) meal and relax. Overall, the place is quiet, with a comfy lobby at the tower block to boot. We really appreciated the fact that there is a water dispenser next to the front desk, not dissimilar to what you'd find in US airports. One activity for kids and adults alike would be archery, at no cost - just ask someone at the front desk.

The thing that really riled me was the shuttle bus. If you don't drive, you'll need to depend on the hotel shuttle, which operates once every hour, to take you to the Outlet and SkyWay station, Only problem is, they use the 14-seater van on weekdays and there are usually way more than 14 people who want to get on especially after dinner time. It's also virtually impossible to get a Grab taxi. Oh, and take the local Teksi at your own peril. They charge RM22 (just for a short <5 min ride) assuming they don't mark up once you're inside. This is one of the main reason it's unlikely I'll come again if I don't drive.

It is clean and spacious

Far from the theme parks

As a family of 4 ( 2 kids) we enjoyed our stay, the hotel room was on a higher floor which gave us a great view with a balcony..the weather was amazing little cold at night and early morning.. if visiting genting highlands again for sure we will rebook it.. shuttle bus was a big help to reach cable car and go to skyhigh land.. keep working for late hours 11 or 12 pm Side note: cable car and shuttle bus function from 7 am but premium outlet and Cafe opens at 10 am but there 2 markets you can buy a quick sandwich from..

Breakfast needs a little more choices and variety for paying 40 ringgit for adults and 30 for child! I was a little disappointed, but after all you can have sandwiches or breakfast when arriving at the premium outlet or sky-high mall

Clean and quiet atmosphere.

Bad experience with front desk. I send in my laundry at 9:30am (clearly stated in laundry form, before 2pm sent in we will be able to have it on the same day) but when I came back at 9:30pm, when I didn't see any return of my laundry. I call housekeeping. The guy at first says check. After 20min, no return call. I called back housekeeping, and he told me laundry takes 2 to 3 days to be washed !!! I went down straight to the front desk, and another guy told me housekeeping is closed. They will send back my clean laundry before I check out, which is 12 noon to 1 pm. Ensure me they will get it done ASAP before I check out!! To me, I paid RM300 for my 11 pieces of laundry ,I need 24 hours to have it washed, and it's just within the hotel!! Utterly disappointed with the service.