Location is perfect and easy to get to from the airport. Due to problems and delays with our flights we were still able to check in about 10.30pm. Breakfast and service in the hotel was brilliant. Our room was spacious as was our bathroom. Loved the pool area and seating outside the hotel oceanside.

The bar didn't stock a lot or many actual glasses and shut far too early. Our room was supposed to have a bay view but it really consisted of the road outside and the facing hotel.

Location is great

35 to rent towels and chair for one day

The breakfast was just OK. I got what I ordered. the staff was excellent, super. The front desk, the cleaning staff, the security staff, all very friendly and helpful. the location was perfect. My wife and I had an excellent stay at your Hilton Plaza. I will return. thank you

I enjoyed my stay. No complaints. Not your problem but, the streets really need some work.

I was apprehensive when I booked this place because of all the bad reviews, but it wasn't the case anymore! The wifi was glitchy when connecting, but when it connected, it was fine. The room was clean, the service was great. There was no problems with leaks or bugs or understaffed issues. Everything is fixed in 2022! We stayed in the Ocean Tower and it was lovely. With a little more maintenance to the exterior and the old restaurant location, it'll almost be back as new! Also, the proximity to the Playita del Condado is totally worth it.

It was all coffee in the rooms, a tea bag would be nice. There were minor issues with the general building (missing tag, door lock ran out of batteries, bathroom vent wasn't working, elevator was stuck on the 3rd floor), but the staff was very attentive and fixed it as soon as they can.

The Location was about $10 uber ride, They had a beach next to it, and the pool was SUPER FUN its open late. It's also about 10 minutes to and from the Airport. If you want to be in town it's a nice place to stay.

Most of the things I didn't like were things that they couldn't help. They seemed short staff (who isn't today, COVID), and they still had some damage from Hurricane Maria, but with COVID they've been unable finish the repairs. Also I visited about 2 weeks after restrictions were lifted on the whole Island.

The views and the location were amazing. The staff was very friendly and helpful.

The TV didnt work right. The is a $27 dollar fee a day for parking that was not disclosed and not expected since the parking is part of the hotel.

location was great. very convenient and prime location for visiting old San Juan

many things weren’t open and the pool area closed to early

The choices were limited. I would've like to see a traditional Puerto Rican menu.

I would have love to see more traditional foods available

The views from my room was beautiful. The lobby of the hotel was clean and smelled absolutely fabulous. The food at the restaurant on the second floor I give a 8/10. The staff was awesome. Definitely staying there again on my next trip.

Location was perfect between restaurants in Condado and location from San Juan. Staff was great!!

Pool closed too early. Not much of night life at hotel. Drinks are expensive at the bar. Cafe Caribe is closed on Tuesday 😩.