The staff in the reception is very nice and welcoming. Even though my reservation was last minute they gave me a huge room! The room was very clean when we arrived. They were very attentive in all our requests and always with a prompt response. Looking forward to come back :)

The walls are not sound proof, unfortunately the person next door was playing music very loud… We had to call reception to ask them to turn it down. There was no towels on the room when we arrived… Had to ask reception to bring them. Every now and then the bathroom drainage started to stink a bit. Just a heads up to the hotel staff to pay attention on these small things, we had a very nice stay anyway!

The Royal Suite was perfect for our family stay with kids—spacious and clean with all the necessary amenities. The front desk staff was very generous in upgrading our family suite to the Royal Suite.

The swimming pool was so small, it felt more like a water pond than an actual pool. When we got there with the kids, we saw about 40 people crammed in, all floating around. It didn't seem hygienic at all, with everyone constantly bumping into each other. Honestly, you can't call it a swimming pool - it's wanter pond. I wouldn't recommend the pool to anyone who is health-conscious.

The food menu for the breakfast is quite delicious and the serving was so generous like even when you have one order you can still share it by two person. The ambiance of the restaurant is also amazing.

I just feel sad by the pool timing because they are closing it by only 7’oclock in the evening so by the time that we get there to enjoy the pool the lifeguard already informed us that we can no longer get there because it’s already closing time, actually we are expecting that maybe it will same like the other that the pool timing is until 10:00pm.

Everyone at the desk are very welcoming. This is our 1st time coming to this hotel and this visit is a superb one. Definitely coming back in the next couple of days. the internet connection is very fast. The swimming pool is smart. Concierge staff are very nice people. Highly recommended

What I don't like is, I stay the whole night in the hotel without watching television because the tv is not working and I call the reception 4 times in the night looking for assistance but they didn't pick my calls and I Left my card inside the room and locked myself outside and I asked one housekeeping to assist me and the house keeping staff refused to assist me,thanks to concierge team they are very quick in assistance ❤️

The room was nice

No slippers in the wash room

The location is superb,at the heart of the city and close to popular tourist spots as well as the airport. All the staff are so pleasant and will make you feel welcome and valued...esp the reception lady and gentleman. The restaurant serves some delicious meals and the rooms were thoroughly cleaned. Pool is well maintained and rooms spacious...Overall a very pleasant experience 😊

I just wish they would improve on wifi strength.

I loved everything about the hotel, great staff, very kind receptionist(he is African, I didn't catch his name) he was very helpful with my queries n cheerful as well..the concierge helped us with our bags to our room , showed us around n helped connect wd the TV wd WiFi (which we didn't know) The room was very very spacious,clean, tidy,comfotable bed n beddings,towels, mini fridge, electric kettle, coffee satchets ooooh boy I loved each and everything about the room. I will surely be coming back n trust me I have already bragged to my friends about the hotel, I hope they visit as well..ooooh one more thing, for the smoking rooms please try n provide an ash tray its convenient than having to ash cigarette on wet tissues everytime I want to smoke..Thanks 😊

Nothing...

The room is big but windows are small and dirty. The location is quite central but you still have to walk 10 mins to the city. The provided bottle of water every day

The housekeeping took away my daughter self-made heart shaped pillow, this was her first self sewing masterpiece and my daughter cried for long time. We have to ask for hand towels otherwise they just provide bath towels and bath rug.

Staff's are very accommodating.

They just forget to put towels in one of our rooms. And the first time I called reception to ask how much additional pay if ever we checkout late 1st the receptionist answer half of our room rate which is 80qr but after an hour when I called again one receptionist said we need to pay additional 100qr. The answer was not consistent which made us confused.

no any disturbing I appreciate your staff and also cleaning

excellent your booking perpez