Easy walking distance to restaurants and lots of historic buildings and sites. Beautiful hotel and decor, the hotel spa has free pool and jacuzzi.

I understand its a business but had to pay for late afternoon check-out (train departure). Buffet breakfast had a great selection but the 'hot' items were cold.

Greetings In honor of the hotel manager. We would like to express our gratitude and appreciation for the amazing service we received during our stay last week. Personal and warm attitude, willingness to offer help in an honest way. Extraordinary dedication. Loving attitude and listening from each and every one of the staff at the hotel, the reception staff, the bell boy, the chambermaid, the maintenance staff, the breakfast staff, the hotel chef. We have no doubt that what makes the hotel successful and special is the dedicated hotel staff. The hotel staff takes care of cleanliness and order. Extremely clean dining room, impressive and neatly arranged entrance lobby. The staff is always smiling, patient and attentive, responding quickly and professionally. We from room 208 would like to thank you from the bottom of our hearts and praise all the staff members at the hotel that we have not come in contact with. Everything is accurate, professional, clean and pleasant. Thank you for upgrading the room and the gifts you sent us, very exciting. Thank you. Suzy and David.

Location is in the center of everything. Can walk to major site of interests. The staff are all very friendly and attentive. Michael at the reception welcomed us warmly when we arrived very early in the morning and gave us good option for early check-in with minimal fee. Breakfast is with good variety and with attentive and good staff service too. Rooms are huge, clean and elegantly decorated. We loved our stay so much that we booked our stay with them when returning from Transylvania 3 days after. This hotel is highly recommended to anybody travelling to Bucharest.

Wi-fi at the reception was very weak which was nedeed when we were booking our uber. But thanks to the staff who came to the rescue.

Lovely hotel, staff were very friendly and polite, room was clean and tidy, towels were changed daily and all items replenished in toilet along with tea and coffee, the hotel elegantly furnished throughout. Breakfast was at reasonable times with a selection of various foods available, trays were replenished when required. the hotel was in a great location with a short walk to the old town, bus service, metro. Value for money

My room was well decorated and furnished with nice touches like the mirror in the bathroom and the bedroom furniture. The ceiling was very high which was great and my room faced onto a terrace. All in all it was great. I enjoyed the bar and had suppers and drinks here, and although I was on my own I was made to feel comfortable by the gentleman in charge. Thank you to him especially.

The fact that I had to ask for Cappuccino at breakfast as I do not like Expresso, and not all staff were keen to make it. Some staff at breakfast need to realise they are providing a service, and yet others were charming and very helpful.

The location is beautiful, has an interesting history, but the staff could be trained more when it comes to hospitality, given the up and coming competition in the city.

Staff attitude was a bit questionable, probably still in training and can understand that it's not easy to find people trained for these jobs as easy as before, and the rooms could be upgraded. The water wasn't actually getting too hot, which makes me wonder if they want to save money or not sure, but for a 5 star hotel the expectations are high and would expect the basic necessities to be fulfilled.

The breakfast had good variety and quality. The staff was very friendly and helpful. Excellent firm mattress and large room. The downtown location was excellent in relation to the old city.

The hotel is a good 4* in European standards. It lacks the luxury, quality of spaces and attention to detail that you can expect from a 5* hotel. Be aware of this when selecting this hotel versus other 4* and 5* alternatives.

Very good location. Room was comfortable and light. Very efficient and easy to use air conditioning. Excellent wifi throughout. Comfortable bed and pillows. Appreciated the ironing board. Room was kept exceptionally clean as was the whole hotel. Staff were pleasant and helpful. Great breakfast.

The shower over the bath was impossible to use without thoroughly wetting the floor. A larger/wider screen would help. I would have appreciated some milk or creamer to use with the coffee/tea provided. One of the reasons I selected this hotel was for the Spa - unfortunately this was closed due to maintenance.

The Grand Hotel Continental is one of the nicest places we have stayed in for a long while, the large room was recently refurbished and the beds were very comfortable. Completely peaceful at night with great air conditioning, shower and bath, we had a very pleasant 4 night stay. Having become a bit jaded over the years we were delighted to discover that room service was particularly good and thoroughly enjoyed the dishes we tried. The staff are great, unfailingly cheerful and helpful, we would like to particularly thank Mirela the Front Office Manager who really went out of her way to help us get some things organised in a very efficient and charming manner. The hotel is perfectly located a few minutes from the heart of the old town and if you’re there at the weekend the street outside becomes a pedestrian boulevard on Saturday and Sunday where there are often musical happenings going on. We have now stayed in quite a few hotels in Bucharest but we have now found our home and wouldn’t consider staying anywhere else in future.

The hotel is something out of a fairytale. It’s truly beautiful. The architecture and interior decoration was exquisite. The breakfast was lovely and had a large selection of cooked and continental options, and they will cook you a fried egg if requested but my partner loved the salmon and scrambled eggs. We ate in the hotel restaurant and the food was very good there too. Every member of staff was helpful and friendly, nothing was too much trouble. The hotel was clean and comfortable. The shower had great water pressure. The bed was super comfortable. Overall this was a flawless 5star experience

There is nothing we could think of to fault our stay