Very professional crew and welcoming. Vikki and Sahil in the dining are very friendly and attentive to our needs they are star in the breakfast.

When receptionist asked me to upgrade our original room booking to a suits one. Its Not a free upgrade actually. I wish they explain first how big is the room as we don’t need to pay more money for big size of living room that we don’t even used. And that living room can occupy 20-30 people for a party. It’s really huge. It should not be offered to a couple. I guess big group of family is good. And disappointment of not having a bathtub too. As normally 5 star hotels have a bathtub . But apart from that we enjoyed our stay and love to come back next time, At least we know what to expect.

it was one of the best experiences in my life the staff were amazing, especially miss.sangeeta from house-keeping she was caring for us like a family other staff also was very helpful we were upgaded to jounior thanks to mister charles for his help All reception teams were amazing in checkin and checkout the room is very comfy and clean I felt like home

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- Very friendly and welcoming staff. - Quick check in and out. - Location is great just in front of the sea, corniche is a walking distance. - Room size is good, equipped with all essentials. Relaxing sea view. - The Saudi Coffee in the lobby area is just PERFECT and delicious!

- Room toilets cleanliness needs development. - Just a very minor thing, the electric power plugs are located in the room not in a useful places (misplaced.)

The best thing in the hotel is the STAFF! Shout-out to Hadi & Abdullah from guests relations & all the staff. The room was spacious & clean -Kudos housekeeping staff- The bed is super comfortable Coffee was great I had a wonderful time

I wish the room had a tub to pump up the experience 100% & the location is a bet far from everything (walking distance) so if you are looking for a get away here is the best option.

We booked a room with club access. Upon arrival we were told that the club is closed. After we expressed our disappointment we were treated to an exceptional buffet dinner and next morning with a very good breakfast without extra charge. All the staff are extremely attentive and helpful. Really a memorable experience.

Only one restaurant on site (but very good). No outside area. A shower but no bathtub.

The hotel’s aesthetic is very elegant and the atmosphere was quite serene. The staff were amazing and friendly particularly Abdallah at the reception. He was very courteous , he surely brought a smile to my face before I checked out .

Nothing. Everything was perfect.

Luxury hotel in terms of design. Excellent breakfast!

The reception & concierge staff need to be more trained in how to interact with customers better. They asked us to pay twice for the rooms even though we paid already big mistake with no true apology. Another thing they don't clean the rooms unless you ask them!!

It is accessible and near to our place where we can celebrate special occasions, and it is overlooking to the worlds famous tallest fountain.

Perfect to stay and highly recommended for your special occasions.

I would like to express my sincere gratitude to Vicky for his kind assistance and support. Additionally, I would like to extend a special thank you to Marial Alalawy for the wonderfully written letter she provided.

location is amazing, breakfast and lunch buffet were outstanding, variety and delicious, gym and spa is something special, very kind personal, special thanks for a staff from spa zone!!!

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