First time coming to Riyadh, but certainly COMING BACK AGAIN TO HILTON!! To be totally honest, on arrival, the female receptionist had a poor attitude toward me; she had made a payment error and had displayed a lack of professionalism from the start by raising her voice, but fortunately no one else was present to see it. But as soon as I called the front desk supervisor, he arrived and quickly resolved the problem. He offered us a free supper and refreshments and was really gracious. I want to personally praise him for his moral character and problem-solving abilities. Unfortunately, I was unable to thank him in person before checking out, but perhaps he will get the message. In addition, the entire staff was incredibly kind! 100% excellent professional quality; lovely, welcoming services. Start with the accommodating housekeeping staff, in particular Mr. Milborn, for his excellent service in guiding us to the hotel's desired location. Additionally, I appreciate Mr. George from Food and Beverage for his invitation and compassion, as well as Mr. Ibrahim for his grin and the delicious chocolate I received. During my stay, I truly felt the warm welcome, excellent service, high level of respect, and pleasant short talk I had with them. Despite the fact that I placed my order online, the security and other staff members were gracious enough to discourage me from reaching the lobby and instead delivered the goods to my room. When we stay at a hotel, we specifically look for outstanding service and hospitality, and I firmly feel that the hotel's administration has developed this. Thank you to everyone, including the staff members whose names I regrettably can’t recall, for the pleasant stay I had these two days. And I strongly request that management look into the unprofessional female receptionist I initially encountered, as such actions could undoubtedly have a negative impact.

The unprofessional attitude from the first receptionist. thanks to to the front office supervisor, he managed the situation amazingly!!

The room is clean. It has enough space, in my opinion. The breakfast was good. Generally, it has a nice atmosphere.

However, I stayed there again on the 14th of September, 2021. We were woken up at 4:00 am by a frightening sound. The sound was too loud, scary and seemingly endless. It was the fire alarm (we figured that out later). Apparently, it was false alarm. I think the hotel has a serious problem regarding that as we did have another fire-alarm annoying incident during our previous visit in June. I hope that such an incident never happen again as no one should ever go through such a horrifying experience.

Spacious, clean room. I asked for lower level closed to elevator with great view, they fulfilled it. Staffs are very responsive and helpful. Especially the room service and staffs in the breakfast area. They are very helpful and responsive. Location also very good, as it in the city center.

Nothing. But maybe, the breakfast variety can be added with rice, as not everyone eating bread or salad in the morning :).

Good location, excellent service specially the housing staff Mufeed always kept our room very clean. Good breakfast with many variety of food. Very comfortable beds and good outside view.

In-room dining service should improved and be more polite, the menue was pricy, could be more reasonable priced.

The hotel is good, it has all facilities you may need on a quick business trip. The location is convenient when coming from the airport - 30 min on a ring-road which means you do not stuck in traffic. The breakfast has a decent spread and the food is fresh and delicious. The staff is really helpful and polite - from the security, reception desk to the restaurant (need to acknowledge George for his hospitality). 5 minutes away walking distance there is a nice area with restaurants and coffee shops.

Transportation from the hotel is very expensive. SAR 350 for a 10 min trip while Careem or Uber will cost ten times less.

- the room was super clean. - Excellent location. - The staff was super friendly, especially Mr. Meshari in the night shift during the check in, he was super friendly and helpful with one of the fastest check in ever!

- the luggage team should be always available in the main gate

I choose view the one on financial district but they don’t gave me that room because they don’t want !!!

I said already

The hotel is new, clean, well kept and maintained. Their Food is very good. More importantly the staff are truly amazing, very helpful at reception, even though I arrived very early but from a long trip they were very accommodating. Also all of the F&B team are very pleasant, their supervisor Adil is very professional and attentive.

The parking is not well shaded, almost fully exposed to the summer heat.

The hotel location is perfect, on the northren ring road, so you have easy access to main attractions and Riyadh Park shopping center, and in the same time the area is quiet and the hotel itself feels comfortable. I stayed here twice and I would repeat it again.

In the room there’s no sewing kit, tooth brush. a separate gym for ladies could be nice !

The cleanliness of the facilities and the comfort of the rooms, especially the bed are very comfortable for a good night's sleep.

Housekeeping is overall good, except some may forget to top up the hand towels throughout my stay.