Good value for money, and most of the staff was extremely pleasant. The breakfast buffet and the staff was really good.

There was a water leak from the water faucet, as it was also spraying towards the right side when I turned ON the faucet. Room no. 806 The parking facility is way below average and very unsafe. It is not designed/built as per standards. It was extremely difficult to maneuver as the ramps were very narrow and too steep. Moreover I was stuck on the ramp for almost 20 minutes because of a staff vehicle which was blocking the way. And the security did not show any urgency to clear the access. And I was stuck on a very steep ramp unable to move front or back. He took his own time to move the vehicles.

The Hotel is a newly built, well furnished, with large rooms and very nice washrooms. The receptionist who checked us in was great, the security staff, the bell boy and housekeeping staff were excellent. The coffee shop counter staff was great.

The front desk team needs to be trained to attend guests. The receptionist doesn’t know what to reply to a guest if he requests for 1 hour late check-out. During checkout, there was an error on my bill with an additional charge of SAR. 120/- which couldn’t be corrected for 20 minutes! however they paid me my balance but couldn’t rectify it on the final bill. The front desk team needs to be trained on billings and how to treat guests irrespective of the nationality of the guest.

the room was specious, and comfy furniture. All of the staff were friendly and respectful. The breakfast was good.

This is not a sexism, but only an incident happened to me.The male receptionist was such a ( super friendly guy, but the female receptionist, RUDE!) the bathtub glass curtain needs to be adjusted very well! the breakfast area smells as we were in the kitchen, I think they should see the kitchen fans.

Nice big room. Good breakfast. Nice staff, maybe even a bit over the top.

Hotel seemed to be halfway an renovation (especially at the rooftop). The toilet roll holder was not of the best quality. It was nice that they had the opportunity to arrange a taxi. But we asked if we could pay by card. No that wasn't a problem. In the taxi it wasn't possible. And the taxiprice was far too high. It was probably the price for a ride to the airport, not the railway station that was a lot closer to the hotel.

My recent stay at the hotel was convenient due to its proximity to my planned meetings. The hotel's location was its most significant asset; it was conveniently situated at a comfortable distance from the people I had planned to meet, making it easy for us to get together. This saved me a lot of time and transportation costs, which was a big plus.

However, the limited breakfast options left much to be desired. If the choices can be improved, this would make the hotel a more appealing choice.

Everything, Reception specially Nouf she was perfect and professional and gave extra care to us, rooms are top clean , room service team were available and helpful, breakfast was amazing , the most good thing that as soon as I arrived I received the rooms and I received WhatsApp message from Mr Abdulrahman Shaheen the hotel manager welcomes us and checks if everything is OK and dud his best to make our stay most joyful and comfortable Big thanks

Nothing at all

The staff are friendly and helpful and hospitable. My room was clean and had all the required amenities and toiletries. The bed was clean and comfortable.

The shower water pressure is very weak and the bathroom has sewage smell coming out from it. The underground parking is not suitable for large cars or pickup trucks. The parking space in front is always full so you have to look for a park out on the street.

had a comfort stay and scrumptious breakfast.. everything was exceptional

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Comfortable, Enjoyable, Safe, Clean, Delicious, Friendly, Professional.A really great hotel, very kind and professional employees.Room was very clean and staff and management was very supportive. Breakfast was full of choices and fresh.It was a very enjoyable。experience.The staff and service was excellent.The hotel manager Mr. Abdelrahman follow the guest orders by himself.Thanks for everyone.I'm definitely recommending the hotel to anyone visiting Riyadh.

I liked Mr. Khalaf Alanizi. He checked me in quickly and he was very friendly. He explained everything for me and made sure I was happy.

Dina at the reception. She lied to me to make me do the hotel rating as an essential for check out. She asked me to log into my account to do the rating before I leave the reception desk, and explained it as it is part of the process for check out. I called her three times asking for a towel to take a shower before I check out and I did not get it. I had to use the rope. I think the two ladies at the reception are negatively impacting the quality of service provided at the hotel. The toilet draining is very bad. The bath tub is meant to look nice but it's useless. It's very difficult to take a shower. It's also very slippery. You can not use the basement parking. It's almost impossible to park your car there. Parking is not easy outside. There aren't enough parking spaces.