Setting and the whole Manor is comfy and safe. I've stayed several times over the last years (pre covid) and brought my 12yr old grandson to stay on our way to visit family & friends, for Christmas. Heating via the air conditioner was good in the room. Breakfast was delicious and plentiful and my grandson enjoyed every mouthful. My smaller breakfasts with mushrooms & hashbrowns were good. Thanks staff - well done.

Dinner evening choices were not as good but still well presented. I have allergies to tomatoes, eggs & chicken plus 12year old grandson wanted plain burger but it wasn't really suitable. Staff were polite and service was quick. Bathroom: Shower head is far too big for the glass shower wall. Halve the size to a more direct, small round shower head and save the flooding effect! Suggestion about the shower/bathroom/air: no extractor meant steam and damp was extreme. Therefore, provide bathrooms like that with a special fan unit (we have basic ones that work well - in Australia) to suck in damp & steam to keep air fresh and clear. Water temperature was good though - no heating caused the steam. And the towel rail didn't work.

The setting is beautiful and the foyer is very impressive as you enter. Our family room was large and very comfortable and the bathroom was very spacious and clean. There's a very well equipped gym and the staff were friendly and helpful. There's also an outdoor jacuzzi which is a lovely idea when the weather warms up a little!

Plenty of car parking spaces but sometimes you have to walk a little way to reception as the car park is quite long. It's only tricky if it's raining but it's certainly possible to drop off passengers in front of the reception area then park.

We had one incredible double room with great view and one twin room which looked onto a wall! The ambience of the hotel was lovely, the bed was comfy and the shower strong, albeit it was quite easy to flood the floor.

The spa was a bit disappointing, hotel residents not offered a dressing gown, towels were tiny and scratchy (not the ones in the room, the spa ones) and the changing room was odd being shared gender space. We couldn’t find a sunbed to sit down by the pool, the pool and spa bath are nice but there is very little space around it for just relaxing.

When we returned late at night there was no lighting in the car park And as we had been checked by family member as it was a surprise birthday party first then surprise stay got my husband at the hotel. We did not know where the room was there was no one on reception we had to wait quite a while and then we were just told where to go with no help. The corridors were confusing so some assistance would have been appreciated !! Non existent light was actually dangerous as we could not see to the steps to the front doors !!

The entrance at night Morning was much better But the staff at breakfast where few and far between

Spa facilities included with the hotel room cost - excellent value for money Rooms were very clean TV with Apps (Netflix/ youtube) Heating was good Restaurant - good, staffs good. Table coaster and mat would have been added. Cost is not bad compare to the location and vibe, although not many vegetarian options!

Very low ceiling at the shower and bed headroom Blind could have been sliding sideways and with panels Bed legs (corners) were excellent design but trip hazard to feet and leg Bedside electric socket would have been better

Everything, couldn’t fault it really.

We was under the impression by a lot of the staff getting told that the spa & outside pool Was open and lit up until 10pm on the Saturday. To be told that it was shutting at 8pm. This was a august booking (summer time in the uk) and stays light till atleast 9 when it’s sunny so I don’t understand this really, also the towels you had to bring down to use from your room… but they was more like the size of a flannel. The menu reason I booked this hotel for my new birthday and first year wedding anniversary was because the outdoor pool.. but I feel like this was mislead information all day ( couldn’t get outside to use it till 5pm due to it raining heavy all day too so only had a couple hours out there before the manager come and started pulling the pool cover over.

Hotel reception is beautiful as are the gardens. Staff are polite and attentive, on check in I was helped with my bags as my room was a distance to reach. My bed was small but it was comfortable. Room was ok. Swimming pool a good size and nice cool temperature.

WiFi was problematic in my room, I had a webinar to attend and missed it due yo lack of WiFi! There is no where to hang clothes in my room. Hooks behind bathroom door would tear a dress. Only 1 towel to use in room and was for swimming pool. The receptionist did say I could ask for more towel after swimming. I was tired after long drive, and instead I grabbed a towel from my car. This is unusual to have to do. May I suggest having at least 2 bath towels in room, one for pool.

Set in a more rural location the drive up to the hotel was stunning. Lined each side of the road with trees you could feel the grandness even before you stepped foot inside. There were plenty of plants and flowers which were very well maintained by the gardeners. Beautiful colours and an array of different plants. Upon entering through the grand entrance doors, you are greeted by beautiful decor throughout the building. Textured wallpaper and lavish furnishings really made you feel you were staying in luxury. The room was plenty spacious, the bedding freshly pressed and soft. The mattress was extremely comfortable which made for an amazing night's sleep. The pool and spa facilities were wonderful with an option to go in an outdoor spa pool. I would definitely recommend this hotel for any occasion and I hope to come back again in the near future. There was a slight issue I had which was quickly resolved with no hesitation.

No complaints

We loved the outdoor jacuzzi, I've stayed here a few times and it wasn't ready before. Was lovely to sit in the evening sun.

We were advised we needed to pay £50 deposit EACH on arrival. As single mums having a well deserved spa treat this was very extortionate as we were sharing a room? £100 out of the money we had for our dinner and drinks in the evening. The reception staff allowed us to pay £50 which was nice of them, I think £50 per person is a bit much. I booked 4 rooms for 8 people over Xmas before and didn't have to pay anything like that.

Beautiful decor inside, splendid gardens, the ambiance relaxing, a very welcoming hotel, the staff were all lovely & willing to help wherever possible. A good size gym with all the basics you would need, nice swimming pool & hot tub, the outdoor spa provided a choice of seating in both sun or shade including swing chairs & sofas, the pool wasn’t too cold & also had jets. A good choice of buffet breakfast, the lunch & dinner was superb.

It’s not suitable for wheelchair users or anyone with difficulty walking, everywhere is only accessed by steps/stairs. There are no lifts & no ground floor rooms.