tranquility and calming surroundings. perfect escape from the city without a long drive. Food was exceptional

failed to pay attention to detail. welcome letter in my room was addressed to someone else🫠 requested an extra blanket TWICE but never received it, even though it should’ve already been in the room per room guide book. spa phone went unanswered the entire time, didn’t get to make a booking

The tranquility and space were stunning. Going during the winter season was no stress because they had great heating in the rooms. The grounds were beautiful and the breakfast was great. We had a fine dining experience for my mother's birthday and it was wonderful and the staff were so thoughtful.

The room service food was a bit cold by the time it came to our room but great nonetheless.

Breakfast wasn’t what we expected, I think more variety fish for breakfast would be great. Also, a separate pan and utensils for fried egg preparation in consideration of halal, Kosher and vegetarian guests. Everything else was amazing. The staff, was so special, Dimakatso (housekeeping) was an absolute pleasure. A suggestion for Spa, it would be great if slots could be kept available for Guest staying at the hotel. We decided to get a massage on Saturday (the beds were uncomfortable) and wanted to get a treat, but we’re fully booked. Perhaps this is something to look at. The staff was incredible! Please convey to them all

Breakfast (the haddock was dry, fried eggs are prepared using same utensils, please consider separate pain and overall utensils in consideration for halal, Kosher and vegetarian guests

Excellent location. Very comfortable rooms. I attended a function and the food was very tasty and well presented.

Breakfast could have been better but the biggest thing is the service from staff. If they’re not lethargic, they treat you as if they’re doing you a favour. When you have a request they treat you as if you are causing inconvenience. Service levels definitely not where I would expect for a 5 star establishment!!

Almost Everything.

Breakfast ends 09H30. would be ideal to have it end at 10H00 Dinner start time is too late. Would be ideal to have dinner start at 18H30

Great dinner - we had the 3 course set menu Buffet breakfast was good; nice variety of breakfast favorites! Lovely well maintained gardens and grounds Pool area nice!

The bar fridge in the room (room 34) did not close properly, so we could not keep our drinks cold. Th aircon's temperature could not be changed.... not sure if the temperature is set centrally, or whether the remote was faulty. Signage not great: room numbers are small and only appear in the room door. We found the pool area by surprise, did not see any signage.

The spacious room was lovely The view of the dam was beautiful The various shower and bath options were impeccable. Our room was close to the parking area. The hiking trail was quite challenging and took up a good part of our day. This was very unexpected. The pool on our end was exceptional. The massages at the spa were great. The lady I had was very good and I even fell asleep. The breakfast was good

The TV was useless. Rather take it out and put a painting on that wall. Bring your own entertainment if possible. The dinner lacked options. We had the set menu on night one and never again. We had the buffet twice and then decided to go somewhere else to eat dinner because it was quite boring and not up to par.

Beautiful walks, everyone was friendly

Because the place was so busy with the race ...breakfast was caious The runners should have been catered for at the other rooms and the breakfast area should have been just for the residents We had to go get our own coffee...everyone was busy Otherwise it was all good

I loved the room, although it took us a while to finally get it when we checked in. But it was the exact type of room set-up I had seen online when I made the booking. So, I was happy to finally get it. Busisiwe made my stay there extra special!

The pool area is too close to the resturants for me, so I didn't feel very comfortable going for a swim there... perhaps if it had a different entrance to it, that made it a little more secluded, it would have been perfect. Also I didn't see any sitting places around the pool, which meant that you couldn't really relax immediately after jumping out of the pool.

Amazing location very peaceful and soo beautiful, great staff which were very friendly, clean sheets and comfortable beds,

The food needs improvement,we ordered room service and the steaks were hard and the veggies didn't taste nice....breakfast was great but the menu does not change