The hotel is in one word beautiful and luxurious. Specifically the art exhibitions (at the time of our stay Keith Herring and Banksy) was impressive and unexpected. We enjoyed this very much, as well as the dinner in the Japanese restaurant Raku, though expensive. The pools are clean and nice, but also crowded with familiies with small children.

An absolute negative experience was our arrival. We arrived at 1 PM and at the door and at the lobby we were reminded that check-in was at 3PM! At the check-in counter again we were reminded that check-in was 3 PM and that for the extra 2 hours we had to pay almost 2 million Won !!! The lady obviously made a calculation error, but this bad service and strict idiotic policy I would not expect from this 5star hotel and price. We deciced to wait 2 hours at the pool, but that was also against all rules, which made us real mad. In the end some good things happend. The concierge gave us some nice chocolates.

The place is full of facilities that can be used even without staying at the hotel. There is access to the gym and pool once a day for free if you stay at the hotel. There are many restaurants in many styles, very tasty. There are restaurants for which you need to register in advance. The room itself is clean with a nice view and lots of things. The outdoor pool has pleasant water and there is also a jacuzzi and a very warm pool. We did not enter the indoor pool. The staff is very very nice and helps with everything, there is no problem to leave your bags after check-out and go eat at the restaurants in the Plaza area. The casino is very worth it, it was an outstanding experience even if you don't play, but you must join a club member it's free and you get gifts. I think compared to the price of the place itself it's worth it but as a one time experience...

We didn't go for breakfast it sounds too expensive for us. The pool is full of children but if you come after 17:00 it is relatively empty of people.

The location was awesome. I loved the art and wish I could have spent longer there. It would have been nice to have more than one day to take advantage of all there was to offer. The food at the buffet was too expensive for the amount I would eat so I prefer the convenience store. The breakfast I had with the menu was fantastic. It was delicious and plentiful. Having the airport shuttle was very helpful.

The room itself needed updated with new carpet (it was stained) and maybe a new coat of paint. For the cost of the room I expected more of the room appearance. All amenities were there and very nice. The bed was quite clean and comfortable with crisp, white sheets/duvet. The room was quiet. I would still stay there again even though the value wasn't exactly as expected.

We only stayed one night as a stop over before our flight, but everything we saw and used were faultless. Staff extremely helpful and friendly, incredibly comfy beds, wonderful shower, exceptional food choices for dinner. The outdoor pool was fabulous after a long 2 weeks of exploring Seoul! The breakfast had every food you could imagine - we were gutted we had a rush it in order to get to the airport on time! The bus service to the airport is invaluable and made things much easier.

I wish I had booked even just one extra night so that we had had enough time to explore everything!

It’s beautiful & Lux. The loo in the room was life changing! Bed was super comfortable & room service breakfasts were soo good This hotel is amazing & would happily stay here again it’s also super close to the airport with a free shuttle bus to & from the airport that runs regularly. The staff we interacted with were all amazing & helpful and thankfully spoke excellent English which was a lovely surprise as my Korean is limited to numbers, hello & thank you. We loved it here.

If you’re British the black tea may not be to your palette but we’re nit picking with this. (the had Lipton brand black tea in the rooms which we’re not fans of”

Friendly sand helpful staff, grand, lots of things to do. The swimming pool and sauna is very stylish and modern. Cimer is a stones throw away, also excellent.

Room 11137 had a cigarette butt mark in the toilet, my girlfriend thought I dropped some poo on the floor and called me over, it was a little bit embarrassing…but we realised it was a burnt mark. Apart from that small issue, everything was flawless.

We loved everything about this hotel. The staff, facilities - everything were 6 stars! We super appreciated the family lounge where our family waited out our flight out to sydney. Concierge was awesome - even brought us and our luggage to the airport shuttle. Simply the best hotel we've ever stayed in.

That we only had 1 night to stay. Simply not enough time to enjoy all the facilities.

The hotel was great and the art that I could see was amazing. Room service was timely, and the food brought to the room was what you would expect for the price. They did not bring you a cheap meal and charge a lot just because it is near the airport like many hotels do.

Had 3 staff member ask me if I was at the right hotel. Also, because I got in late and had to catch a flight at 1300 the next day, non of the art exhibits were open. They all had hrs of 10:00-19:30.

Was the perfect stay just before our flight home. Clean, classy, lots to do and enjoy especially with the children. Absolute highlight of our trip. The staff were super friendly. Everything!!! The best hotel we have ever stayed at. We will be back for sure even if it’s for a stop over.

That we had to leave.

Very beautiful stay. the staff is incredibly nice, they helped to prepare a surprise letter for my partner since it was a surprise trip. There are a lot of fun activities you can enjoy, so it’s better to stay for two full days at least. The food is really, really delicious.

Absolutely no vegan food options and very few vegetarian ones. The bread is nice, but unreasonably priced.