Staff at restaurant was excellent Pools very good not noisy Food was quite good despite the milk was not good one of the days

The activities in spanish (we know you have lots of german visitors but we missed some activities in spanish for the kids) At the pool people leave the towels to keep the hammocks and umbrellas busy while they go out of the hotel, we would have apreciate if it was some kind of control with that.

I didn’t know what to expect when I booked because I didn’t know this hotel chain, so when I arrived I realized it was an average hotel with old style furnishings and bed not so comfy. But on the next day I was surprised with the cleanliness of my room, with the amazing breakfast with plenty of good selections, also dinner which was included was good, and the staff at the reception and restaurant are the best!! The beach is beautiful but crowded. Couldn’t find shades and chairs so I had to buy umbrella and a chair which was good because I could choose where to sit. The surroundings are simple, nothing outstanding, as I was going to spend 10 days it turned boring so I moved to another beach and could cancel the rest of my staying at no cost.

The swimming pool area could be better.

The staff are all beyond reproach. From reception to the restaurant, cleaning staff to facilities management, all were great. Great location, right by the beach.

While our room was done up every day, the floor was not once vacuumed in 8 days. Otherwise the hotel was very clean. The food was OK and pretty decent for the price but not amazing.

Excellent sea view from higher floors. Fantastic location, excellent for families with kids. Lovely pool side bar & restaurant. Very friendly staff.

Despite explicitly paying for a Sea View suite, first night I was given a room on first floor which did not had sea view (as in balcony opening ti the direct sea view. It was changed the next very day when I showed dissatisfaction (which is great but could have avoided spoiling the mood)

Location was superb. It is situated at one of the best beaches in Mallorca. Facilities were as expected. The staff were very courteous and helpful.

The sauna facility can improve a bit. There was a bit of back and forth to ask for it to be turned on. it is also quite small for the size of property. The hammam bath never functioned when we asked. maybe these areas can improve. But we had a great time at the pool, nevertheless.

Location 10/10- close to everything and easy access Staff 10/10 - so so attentive and helpful. Cleaning staff leaving little notes on you’re bed wishing a safe flight, being greeted by a cocktail or juice, love jazz music on Fridays, waitresses and chefs always smiling and happy to help, all in all you can tell staff are treated well and are happy in their jobs. Big thanks to Carmen, the lovely lady that made sure to always have a table ready for our family of 6 outside even when it was very busy Entertainment 10/10- something different every night and entertainment that you want to watch and be a part of, the magic show was amazing and so was the Spanish dancers!! Food 11/10 - we were lost for choice every night, not only was there something to suit everyone’s likes and dislikes but every single dish that we ate was made with so much care and the flavours were outstanding. In all my years of visiting hotels I have never left as many compliments about food in my life. They had a different cuisine every night which kept things exciting and certain deserts were top notch. overall food was always different and amazing, it kept us excited to go to dinner every day.

You cant get a better location, right on the beach near plenty of restaurants and shops. Wonderful facilities, very nice hotel bar area and restaurant area. Room is spacious with an excellent balcony overlooking the sea and pool. The breakfast was absolutely amazing. Certainly one of the best we have had. Every single thing you can think of was available and very fresh.

The desk staff on check in (named Marc) made the process very painful, he kept asking for a pdf file for our reservation. I didn't have one. I showed him the booking reservation email on my phone but he said he needed a pdf file or a paper document. I have never had anything like this occur, most place don't ask for anything but if they do it is usually just the confirmation number. After the 15 minute ordeal we got checked in but the room didn't have air conditioning and the weather was very hot.

The hotel is next to the beach ,the room view was great , the staff were very helpful and polite. A perfect place for recreation , peace and quiet.

No downsides.

Super friendly staff paying attention to the their guests. Really good location with direct access to a good beach. Nice restaurant with various food. Beautiful hotel inside as well as outside. You quickly get the feeling of being welcome.

Difficult to find something really - but one thing that wasn’t optimal was the elevator facilities causing sometimes +5 minutes waiting time in rush hour (breakfast, dinner). When travelling with a 1 year old that can be a bit annoying.

The location was perfect. The atmosphere was relaxed. Staff were great

This is only a minor thing but the queues at breakfast for coffee were generally quite long. Perhaps it would be good to invest in an additional coffee machine