I liked the hotel overall, good location, behind the little beach, 15 mins walk to main santa ponsa beach. Close the shops and the square. Kitchen was small but practical. AC was little weak but still working. Beds were very comfortable. I think hotel should update there pictures on booking.com as hotel is better than what it looks like in the pictures. Bed sheets change after every 5 days, towel changes after every 3 days which is really good. I would stay in this hotel again

AC wasn't that good, main adult pool was very deep for the beginners, children activities can be better as so far activities are for the older kids or slightly boaring. Room can be more decorative but they are still clean and reasonable.

So much around this hotel places to eat drink the chinese across the road is absolutely lovely def recommend it, the bar food in the hotel is lovely if you dont fancy going out for dinner the square for entertainment for kids and adults is Brilliant its literally 2 minutes up the road recommend the Caledonian bar great craic in it bingo then karaoke tribute acts so good, i read the mixed reviews on this before we left this hotel is lovely there is nothing wrong with it at all staff are lovely we had a leak in our bathroom late the other night sorted straight away and fixed asap, the place is clean you have a cleaner in every morning if you want they were lovely it does say that towels dont be changed for 3 days but the cleaner gave us fresh towels off her trolley ,if you need them the only advice id give bring ear plugs if you want a sleep it can get very noisy around the back as we had construction some mornings we didn't bother with a sea view room to me its a waste of money u still here the comings and goings in the pool area and stuff dont knock this hotel unless you try it we really did enjoy our stay. I think if you want 4 star go somewhere else it aint 4 star but its clean tidy bed to sleep on that is comfortable good food and entertainment on your doorstep and a lovely beach just down the ramp by the pool you can also take a short walk down to santa ponsa beach along the coast walk.

The noise from the crane and works men but no fault to the hotel, sockets a bit more in the kitchen area for your kettle and toaster would be nice but we made do.

The hotel is in an excellent location overlooking the sea. It’s worth paying extra for a sea view. The breakfast is good but not so great for vegetarians or vegans. There’s bacon, eggs, sausages, omelette cut into squares, baked beans. A selections of cold meats, cheeses, breads, a toaster, cut up fruits (melon and grapefruit) and whole fruit (bananas and oranges) yogurts, small selection of cereals cakes and pastries. The hotel is clean and the pool is lovely and the staff very friendly (apart from one man on reception when we booked in who seemed grumpy . The pool side bar has a selection of alcoholic and non alcoholic drinks, coffees and ice creams. They also do pizzas, paella, sandwiches, burgers and chips. We just got back and it was less busy this time in September so always plenty of free sunbeds

My daughters were disappointed that there is no pancake maker anymore in the restaurant. The sofa bed was a bit hard and would prefer if we could all sleep in the same room (there were 3 of us). Overall we had a great time at this hotel.

Good value for money. Pool and snack bar were good and staff very helpful. Rooms not bad to and cleaned regularly

The power going off when you leave the room meaning you cannot charge iPads, phones and other devices when you are out.

The grounds of the hotel are lovely and in a great location aswell, ease of access for coaches and taxi and lots of restaurants around, then whole building is very clean The wifi and air conditioning worked very well Staff at breakfast are really pleasant and those that work at the hotel bar too Rooms are quite large aswell and the views are worth paying for

The walls are paper thin unfortunately, which was only an issue for us 1 of the nights It is primarily catered to English and Irish people who like to drink, I would say this hotel is a great base for your activities in santa ponca but not to hang out in all day

The hotel is situated in a perfect location, lots of shops bars and restaurants, the hotel itself was clean, staff were friendly, the room we stayed in was a pool view room on the ground floor it was perfect. My children enjoyed the pool. It is a little deep and the shallow part of the pool is very small. So if you’re not a confident swimmer or your children can’t swim armbands or life jacket is a must.

Upon entering the room the air con was cool, however throughout the night the room was very warm. We did get a fan from the reception which helped a little. We had a little issue with the sink leaking but that got fixed the same day. There is very little sockets in the hotel room but not really a massive issue.

The hotel was spotless and staff were extremely friendly. The pool was cleaned on a daily basis and was a pleasure to use.

The cooking facilities in the apartment were very poor. 2 hot plates which took ages to heat and there was no oven or microwave which is unheard of in this day and age. The furniture which they say is in keeping with the style of the apartment is scratched and chipped. The table on the balcony was too small and covered with cigarette burns.

We appreciated the friendly atmosphere from the very beginning: everyone was welcoming and ready to help. The reception is open 24 hours (very useful considering flight arrivals/departures), the meals are self service (a lot of variety and tasty) and there are several waiters ready to help. The bus stop is close (many rides available) as well as the city center (approximately 10 minutes walk).

The facility is well-maintained even if some furniture is a bit old fashioned. That's not a problem considering the good value for money. Before the arrival we had some difficulty booking a taxi service that could get us to Santa Ponsa but then we discovered that nearby there is taxi service.

I liked everything, all locations are nearby. The pool is smaller than it seems, but there is a wonderful beach nearby, on which you feel comfortable even in very hot weather. Nice cleaning girls, well done, at the reception they will also help to solve all questions and problems. We rented a car from the hotel, I advise you to visit the dragon caves, but if you are with children, the lights are turned off there for the instrumental concert, so that the children are not afraid, you need to prepare

not good wifi for children this is more plus than minus😉

We were made feel very welcome from when we arrived. We were early and asked if we could put our luggage in the luggage room but one room was ready so we were able to keep everything there and get out and about. It has a lovely relaxed family vibe and everyone around the pool area was lovely. The restaurant and bar staff were excellent, friendly and everyone seems really happy to work there which makes a difference in comparison to some places I’ve stayed where employees are miserable. The housekeeping team were brilliant too, even brought us a bottle of wine when we arrived which we made a big jug of sangria with. We’ll definitely be back.

This is less of a criticism and more of a suggestion. The hotel was so busy we couldn’t get a late check out but we used the luggage room and the courtesy room for showers before we left. Towels would’ve been good. Although I’m sure if we’d popped back upstairs we’d have gotten them easily.