We were pleased with the size of the room and the private jacuzzi tub. The breakfast buffet offered a wide variety of food options, with a rotating specialty item each day. The hotel was located a short 15 minute walk from Santa Ponsa beach and local shops and restaurants.

We were surprised to learn that reservations were required for breakfast each day, on our first day the only available time was 7:30AM. We were disappointed by the size of the gym facilities (4-5 people max) and the out-of-order equipment. The exclusive star prestige pools and lounge areas were extremely crowded and sun beds not always available.

cozy and special room, polite and helpful staffs, great facilities, perfect sea view with easy access to the sea directly, decent restaurant with excellent breakfast, plenty of activities to join… everything!

almost nothing to complain, except that the jacuzzi in our room was not working 😅

Rooms were comfortable, large jacuzzi bath in the room is nice. Breakfast buffet offers lovely ocean views and a large selection of food, even for vegetarians. There is a selection of non-dairy milks also. Star Prestige area is the highlight of the hotel and is beautifully laid out and quiet. It was great to pay for bar services by simply giving room number and settling at check out. We saw people at the main (non Star Prestige) pool having to pay on the spot with a card. We saw 3 types of rooms during our stay and would advise future guests to go with Star Prestige. The rooms with hot tubs on the balconies (which are not Star Prestige rooms) are not very private and are directly overlooked by the rest of the hotel. The difference between Junior Star Prestige suite and normal Star Prestige suite are that the JSP suite is formatted like a studio apartment with the bed in the (larger) living room, and it has a wider balcony. The SP suite is longer and thinner, has a separate bedroom at the back of the hotel and a narrower living room and toilet. We would recommend upgrading to a JSP if possible.

Lack of clear information regarding pool opening times, how to get your pool towels, when to exchange them, where smoking is permitted, what to use the app for, themes for dinner in restaurants, times when food is available at the bar. A greater selection of vegetarian food for room service would be appreciated. The Iberostar app itself is a bit buggy and crashes sometimes, so could definitely be improved. WiFi coverage outdoors at the Star Prestige pools could also use some boosting. Rooms with separate bedroom at the back of the hotel experience a lot of noise from bin trucks in the morning due to the windows being single-glazed.

Location is very nice. A short walk from Santa Ponsa in a quiet area. The views of the bay from the hotel's prestige lounge area are stunning - beautiful sunset. Room was very nice. Booked a swim-up room on the ground floor which had a nice terrace with comfy sun loungers. Only ate in the restaurant on the first night and it was poor. Maybe because it was 9pm and there weren't many people there . We were very rushed by the waiter and we appeared to be an inconvenience - very unusual as normally dinner in Spain is on the late side. Staff in the hotel reception were very pleasant and helpful at all times.

Food in the main restaurant.

The Hotel was lovely Staff a pleasure. The Beds and Pillows were very comfortable. The air-conditioning was very good also a pleasure to have a cool room at night and even though the AC was off during the day when you were out of the room the room remained cool. The pool area was lovely very comfortable with big cabaña beds and plenty of sunbeds and even if you were late down the staff was very helpful to find you a bed. The breakfast was exceptional and the dinner was great also with lots of choice though I preferred the Breakfast. The locations was lovely on the water there was always a breeze coming in over the pool and it was very close to the square where there was a choice of restaurants and shops.

Would have liked if there was a choice for dinner that was not buffet but as I said the location had plenty of choice outside the hotel. The Bedroom was tight on space but I didn't mind too much because the bed was very large and comfortable. The only other downfall was the couch in the apartment was not so comfortable.

Location to the sea

Hill walk

The staff were all so lovely and helpful, our room was a great size, the sun loungers being right along the coast with ocean access was amazing! The breakfast and dinner buffets were great, the last night in particular was sensational, seafood buffet with lobsters and all!

Our room was under the restaurant so a little loud during service, but this didn't bother us too much. We also noticed there was no music or anything down by the pool/outdoor bar which I think would be a nice addition. We never saw any live music but noticed a stage outside? All in all very minor complaints, we were so happy with the stay and would definitely come back!

The staff were wonderful from the night concierge who greeted us with bubbles to the chefs who prepared the food, to the attentive housekeepers to the lifeguards and the groundskeepers and eveyone else. The place was fabulous and we upgraded to Prestige which was worth it. The swimming pools were fabulous and loved the hammocks.Going to stay again.

The only thing that we felt we missed out on arriving late was a proper check in explaining all the facilities available to Prestige guests as we didnt know what was for us to use and what wasn't for us as we were on a B&B rate but understood from other guests we could have had All Inclusive.

location was good - easy walk to lots of places, including restaurants. being in star prestige - a little bit of luxury. breakfast (our only meals at the hotel) had a very good selection.

shower in room had variable temperature making it difficult to control noise from delivery road at back of hotel, which is the same side as the bedroom resulted in early morning noise. spa bath in our room was actually more of a bath with jets, not what we were expecting as a spa bath. rooms a little bit tired and in need of some decoration, especially the balcony. would be nice to have access to the side entrance to the hotel, which is closer to the star prestige than the main entrance.

we loved this resort, was quiet and we paid for the club prestiage which i think was worth the extra spend, as you get a seperate pool area. staff were all super friendly and helpful . great breakfast , quiet location, easy access to a few restaurants in town and down to santa ponsa . we had a car so was easy to get around. had a great feel to the hotel . great little swimming spot off the rocks, and nice sun loungers right outside of our room.

probably not normal for May in Majorca it was cold and had no heating, we were given blankets when we asked for a heater, i doubt you would have this problem if you go later in the year. but perhaps some little fan heaters for when it is cold . parking is tricky even in shoulder season but it does say they dont have parking so i knew this . The spa massage was average which was a shame. i asked for a sports massage and it certainly was not. was quite pricey .