the location was very good but the apartment itself is not equipped for 4 people but 2 people. There is only a very small kitchen where a seat is placed. when the seat is open for sleeping, the entire space is occupied. a room with a double bed is also completely occupied by the bed. bathroom is too small for 4 people but good for 2 people. Coffee maker is an old model with filter. the room was clean with all other amenities. very good for just 2 persons.

We where with 2, for us was the appartment good and comfortable.

I needed help to get the door codes from the reception phone number. Luckily I got help making the phone call and was able to get the codes and successfully enter the building.

I did not have wifi or phone coverage when I was trying to find the hotel and did not receive a message with the door codes. When I finally found the location I asked an employee of the Hawaii restaurant next door for help. He said it happens a lot that guests need help with access and he called the number for me. I got the codes from the reception person and the restaurant employee walked over to the door to make sure I got in. He was very helpful, especially because he spoke English. I don't think the booking.com description stated that it was a b&b with no reception desk.

location great, nice bedroom

the check in process is cumbersome, no staff on the premises and the entrance code is only released after online checkin which involves biometric data and face scanning. Cumbersome and requires a good internet connection, which isn’t always available to those roaming or those out of data. This should be made clearer as a prerequisite prior to booking also the kitchen/dinning area is basic, and the lack of window there means one spends most of their time in the bedroom. suitable for a one night stay or maybe two, not for a longer rental as the bedroom is the only usable part of the flat, and other than a bed there’s nothing else.

Good central location - near a few metro stations, lots of shops, bars and restaurants. Pretty quiet apartment just a bit of noise when other people were in the hallway. Very clean. Good facilities although we didn't use washing machine or cooking facilities.

We were sent wrong code for key box but one phone call sorted it out. We had looked for an apartment with windows as lots of them are internal rooms. Although there are windows in this apartment it is at the bottom of an internal courtyard which is 2 or 3 floors tall, so you have to peer up to see the sky. Apartment is bright enough just no view except other windows and air conditioning unit.

Good location in Chueca near shops and restaurants and transport links. It was a good neighbourhood. The flat was as described and the beds were comfortable and clean. It was very convenient for exploring Madrid

The heating had not been turned on and I had to ask them to do so as it was initially cold. It was a little noisy- both sounds from outside and other flats. The kitchen equipment was minimal- no food preparation boards or knives if you had wanted to prepare dinner. Some ambient lighting would be nice- in the living room and bedrooms

Everything was perfect, well organized, clean. The hosts provided everything we needed. Position was also excellent.

I have to say that at first I didn't like this whole organizational thing that looked all "secret", without meeting anybody, communicating almost exclusively by WhatsApp, especially cause we came from non-EU country and didn't have internet all the time, especially when we were out, coming to Madrid. But at the end everything ran very smoothly. We were at the very ground floor, didn't feel comfortable to open the windows, but we stayed for one night only, so this wasn't an issue. Everything else about the apartment was perfect.

I had a fantastic stay at the accommodation in Madrid. The location couldn't have been better - centrally situated, making it easy to explore the city's attractions on foot. The rooms were impeccably clean, and the facilities were well-maintained. The staff were friendly and helpful, providing recommendations and ensuring a comfortable stay. I highly recommend this accommodation to anyone visiting Madrid.

Good location, a bit small

Communication was difficult!! It was stressful that they send the codes the minute of the check in, as we were traveling we did not had wifi everywhere! It would be great if they could let you leave the suitcases for a couple of hours before/after the check in !

The location was very central , in the heart of Gran Via. It was so clean and comfy for 4 people to stay over. 1 couple and two seperate beds. Automatic check-in works very well easy accomodation , highly reccomending the place.

The only thing is the lack of a kettle to use. there were no other negative side of the accomodation. good for value.

location is super

there were blankets for 4 persons, however vooling were made for 5 people. cleaning was inuded, however I had to contact company in advance tp schedule the cleaning days. Central heating machine had some problem, therefore it had noice which was unbearable at nights. we were licky weather was good and we could unplug it at night. However location was super perfect!!!!