H10 Las Palmeras

Rooms clean and nice. Variety of food options. Me and my husband stayed for 7 nights all inclusive and there was different types of foods everyday. rich breakfast. Location was great near centre where we walked to every evening.

The hotel is really big and a lot of people stay, and we found that the pool is actually quite small for so many people and such big hotel.

the location was great and it was very clean and welcoming staff.

the rooms were very basic for a 4 star hotel no kettle or tea facilities or fresh water bottles each day, the paying for non alcoholic drinks with dinner each evening should be included in half board payment.

The property had everything you would need for a relaxing and entertaining holiday. The staff were always very accommodating. The food was Great, and the all inclusive was ALL INCLUSIVE, stocked with real branded spirits and beer.

The checkin is incredibly slow. We were stood at reception waiting to be checked in for about 2 hours , which really ate into the first day of our holiday, as we were only there for 3 nights, and our flight had already been delayed. It was honestly the slowest and most painful checkin I have ever endured. It wasn’t a one off either as the couple behind us had been to the hotel before, and said it was worse the last time they came. Also two of our group had been previously and said the same thing. They really need to sort this out as there is no reason for check in to take so long.

Excellent location. Friendly staff. Nice selection at breakfast buffet. Wi-Fi is good. Gym is small but perfect. Swimming pools are excellent - even though people leave towels there to reserve their space you can still get a place in the afternoon.

Noise from adjoining bar was very loud but music finished promptly at 12.30 each night. prior to 12.30 it literally felt like the hotel was inside the bar!

very good location and excellent pool. really enjoyed stay.

Apple headphones disappeared from room and shown to now be in North Tenerife.

Good

Non residents saving sunbeds and having breakfast. Unfriendly staff on reception. Queuing for drinks.no tea and coffee in the room.Room too small. Tables not cleared outside. evening entertainment poor most nights. .

great location nice hotel

the hotel restaurant was extremely busy all the time although the staff did work very hard to keep up with amount of guests.

The hotel has very good location. Lots of restaurants , bars and shops around. The food was delicious , very good buffet with fresh and tasty food. The staff at the restaurants and bars are very attentive , friendly , nice and very hardworking. The housekeeping team was very nice, friendly and they provide excellent cleaning service. The hotel looks spotless.

I didn’t like the service of the reception. The receptionists are not attentive, ignorant, some of them can show you bad attitude. The don’t welcome you enough on your arrival. Check out is even worse. On our last night the opening hours for the bars were extended until midnight. We and some other guests were enjoying our drinks at the bar next to the reception and all of a sudden the receptionist lady switched off the bar lights at 23:00. We stayed in the dark until the girl who worked at the bar went and told the receptionist to switch them on. No apology from the receptionist lady. Also It would be nice to have bottles of water in the room especially when you pay all inclusive.

- Very friendly staff - Good location - pleasant amount of other people on streets, lots of shops and eating places around, nice views to the sea. - Not fast, but at least consistent wifi connection - Good looking place overall

- I damaged my foot with very small peace of glass when I stepped onto bathroom floor very first time in my visit. - One time they made the bed for us but there was little sand on the sheets so it seems they didn't change the sheets. - One time they took towel from floor (towel for feet) and folded it for re-use on floor, although it was visibly dirty.

The staff

that my daughters teddybear was taken from her bed and not found again :(