Our 2nd time and it was just as much fun as the first! Great for kids. The environment is very comfortable and relaxed. Lots to do for people of all ages and the entertainment at night is fun! Lots of food options (although the quality depends on what you select and the day). We ate and drank a lot! The staff is very friendly.

We were not allowed to bring coffee or tea to the room in the morning. If this is the standard rule, then you should provide a coffee machine / hot water in the room itself.

This hotel truly is a hidden gem. The location is excellent. The food is very good. They cook the meat right infront of you so it is always hot and fresh. They have a pizza oven and the pizza there is really good! And the churros in the breakfast table is a happy little morning treat. The snack bar is good for the kids, and adults can also find something there. There is more 'fastfood' but also fruits and veggies. We also loved the ice-cream and slush- ice (they have 3 types). We do not drink alcohol, so we don't know about that. The garden is amazing. The gardener should get a special knowledge for how pretty all the plants are. The garden is just Beautiful! The swimming pools are very good. Spacious and did never feel to crowed. Also you could always find sunbeds. But I think the best part of it was the staff. The animation team is just amazing! I have never seen as good, fun animation team! There were volleyball, football, archery, water polo, smaller games and even the team cooked very good paella and pasta in the garden. The kids club was nice, and my girls really wanted to go there because the staff was so welcoming and open. And at night there was a show every night after mini- disco where the team danced, sung and acted. It was just amazing! Would definitely recommend to families! The perfect family hotel!

The only thing I can fault is there is no Air conditioning. There is only big fans in the ceiling, and coming from a cold climate in Iceland it was hot for us the first 2 days while we got used to the hot climate in Tenerife.

We had a double superior room and there was an elevator to our room on the 3. floor. The room was spacious, very clean and kept like that every day and the beds were huge and comfortable. The pool garden is amazing, spacious beautiful and the staff is working hard all day to entertain the guests with games and sport activity and are all very friendly.

When people were smoking here and there near you. Perhaps there could be a smoking aerea and other spaces off limits for smokers.

The room fantastic, the pools fantastic, we were surprised to find out about the salty water pool, the food was delicious and diverse, everything for everyone, vegan food to the meat lovers food, outdoor restaurant dinner with BBQ was very good. A resort very family friendly with entertainment activities fantastic throughout the day at the pool and the evening shows fantastic, different show every night, we were impressed and kids realty engaged with their schedule. The dance moves ... Oh I still miss them moves. Well done for entertainment staff, bar staff, Cleaning staff, restaurant staff!!! Fantastic really impressed with them.

Petra the receptionist not helpful, not friendly. the receptionist Petra wasn't quite helpful and friendly, wasn't providing good service on helping us but that didn't hinder our stay and enjoying ourselves in the hotel.

Great location, clean and spacious room, friendly staff, great variety of food in the restaurant. I was there with my two little kids and my elderly Mum. Fabrizio at the reception was exceptionally professional, welcoming, helpful and diplomatic. Highly recommended hotel.

Great hotel with very friendly multi-lingual staff. Room was spacious with a very comfy bed. Plenty of choice of buffet food each meal with different selections every night. Lovely grounds with a choice of pools; people still try and bag a lounger by putting towels on first thing in the morning but really there's no need, plenty to choose from in various locations. The animation team do a great job getting folk involved in activities around the pool and there are different shows each night. All in all, a fantastic family hotel.

Wifi around the pool could be a bit patchy.

The hotel was clean. Staff are very friendly.There is 2 pools so it doesn't feel crowded.You can stay at the main pool or you can enjoy salt water pool in the lagoon area. The Lagoon pool also has slides for kids and adults. Food was great and there was lots to choose from. We stayed for 10 days and never saw the same dish. Been in many hotels with AL before and never had such a variety of choice. Like for 3* star hotel is very impresive. Animation team work so hard to keep everyone busy and happy. Different show every evening. During tge day they chat with the guests too and organise activities liek yoga, aqua gym, voleyball, archerie, kids mini club and etc. Well done to Alex and the team. All staff were very friendly and helpfull. We were very voried if we picked the right hotel for our holidays as some reviews were very dissapointing. But after 10 days it was the best choise in Playa del Americas. And we all came back very happy.

loved the outdoor area, all staff were very friendly, inviting and funny. Amazing food and drinks

Could be an aircon in the rooms as it was pretty stuffy and hot during the day and night All tables of 8 people. Felt a little awkward when had to sit in front of other people while eating

the entertainment staff are absolutely amazing. The hotel has 3/4 activities running every hour and they are wonderful with children. We went in a group with children aged 11 upwards and so much to do. I also liked that there was a fresh water pool.

The food was never very hot and the chefs did not understand vegetarian so a couple of times told that pasta was just with tomatoes to actually include bacon etc. Fresh pizzas amazing though.

Staff was excellent. That's the thing I pay the most attention too. They always helped and gave good information when needed and were very nice and polite. The animation team was making food efforts to keep the place well entertained and it was very good to stay at this place. The entire place was kept entertained. A special thanks to the lady from the animation team who made a card for my friend for his birthday after I told her. My friend really appreciated the gesture and the attention. That also show that the people there pay attention to the customers as they come talking to you. The kids there seemed very happy too with the animation team. The room was cleaned well all the time and comfortable enough for me. The location is simply amazing. You're right in Playa Del Las Americas, amazing shops and animations are close and the beach is very near. The layout of the hotel inside is very nice and I loved the fact that they had animals in there too. The concept of the restaurant is interesting. You sit with other people and it allowed me to have nice conversations with people I didn't know and I really liked the concept. The other restaurant and grill restaurant is super nice too. No problem at all with noise and for sleeping so overall my stay was very relaxing and that's what you want for a good holiday.

No kettle in the room for making a tea. I always like to be able to make a tea or coffee when I need without having to go to the bar. The coffee machine wasn't ready before 10/11 so that would really be a plus to have a kettle into the room if it has to remain this way. Restaurant on the first floor was not convenient although the place has lifts everywhere.