Both pools are heated. Upper one is warmer (suitable for kids/play), lower one is less warm and has some sea water (suitable for swimming). Short way to the beach (500m) - some steps though. Decent food and drinks (All Inclusive). Great animation team. Free paddle courts and equipment. There were always some free sun loungers. Lots of parking spots nearby. Matagorda is a nice, quiet neighbourhood (compared to Playa del Carmen). Not counting starting/landing planes which are some sort of attraction.

Gym besides being paid extra is obscure. Should be closed or renovated with decent equipment. Ping-pong table also needs replacement. A lot of thing are extra paid (towels, gym, internet). Coffee made from powder (can order nice coffee at the bar though).

It was a relaxing environment with a beautiful view. I like the apartment, it is so clean and the staff are really helpful.

I didn't like the staff I met the first day as he wasn't helpful. I asked him where I could get an adaptor and he said he didn't know, whereas there was a shopping centre that was 2 minutes away from the hotel. I asked other visitor and they showed me the place.

The Apartment was spacious with a lovely sea view.The food was good.Always something to eat.The location was good.About five minutes walk to promenade and shops and a taxi rank outside back gate.Also five minutes walk to bus stop.

The nightly entertainment really isn't very good.We have been coming here for years and to be honest it always has been poor.Also there were always chairs to sit on outside the restaurant underneath the shade of a lovely tree but these have been removed since we were last there.We missed them alot on this trip as a few days were extremely hot and it would have been nice to chill out in the shade.However The Morromar imo is the best value for money in Matagorda and these few small things definitely will not stop us from returning in the future.

While the food selection wasn't exactly mind blowing, it was all very tasty and we always had something to eat The activities were all very interesting and the family day was especially great! Lastly; the cleaners were all awesome! They consistently left small notes for our daughter on her drawing pad which she thought was the highlight of the holiday

A few of the older staff members were incredibly rude even though I spoke in Spanish, they were incredibly dismissive of any questions I had, as if it was always a chore to help The lack of allowed late checkout effected us as a family as our flight is at 8pm and checkout being at 12

Staff where very friendly and helpful. The complex itself is basic but kept well, kids loved it and thought it was 6 star hotel. Entertainment at night kept us busy which wasn't the best some nights but i didn't expect Whitney Houston to come on stage. Went for a week and i wouldn't hesitate to go back.

Pool was cold, rooms not cleaned some days so had to go reception for towels. These are not complaints to be fair, i enjoyed the stay and as i said i would go back again. Only writing this as a reference for possible room for improvements but it wouldn't put us off coming back.

the property was very nice it was a little tired in some areas but the management are addressing these problems so be patient I’m sure it will be perfect once completed

my only slight concern is the lack of usable sun loungers around the property but once again I know this is being rectified

Apartment was great. Liked the shower. Like that it wasn't a far walk from matagorda. Not too far from the sea and the centre down the hill. Not far from the taxi rank around the corner from the complex. Pool was great. I think there was 2 pools but only used one I didnt look for second one. Had an iron hob and fridge and tv I didnt watch TV never do on holidays s I don't know re channels etc. Usually read books. Reception and cleaning staff were very good. Had music and bar in complex. I had breakfast every morning but didn't eat any more meals as i like eating in different restaurants. I would stay again there.

Over night it can get very hot in the rooms. I left the doors open but not the window in bedroom. Maybe a fan Would be an option.

excellent location. walking distance to beach shops restaurants …a change from a usual beach day is a walk to the airport beach as we call it, kids can play in the sand while we watch planes come in and also take off. staff are lovely, enterainer hesus is lovely he noticed my daughter was alone in the pool so came along to play with her and keep her occupied for me :) been to lanzarote many times and all over the island. this place was a really good find for my future bookings :)

only 1 down side i stayed with just me and my 5 year old daughter and we were accommodated next to a group of young girls which did wake me and my daughter up every night. im not a karen in any way but would of rather been put next to either a family or couple as we know young girls will party loud and be up late.

Great to have 2 pools, one with a bar and one more quiet pool. Never had any issues getting a sunbed due to the rule of no reserving with towels with in was great! Bed was comfortable and room cleaned frequently with fresh towels and bin changed. The property was also very clean and staff were friendly

side gate closing at 9.30pm we usually parked our rental car there and would need to walk around, not a big issue but having a key card would be handy.

Apartment was nice & big. Modern. Very clean. Location is good. Quiet area. Near beach, promenade, bars, restaurants etc Small supermarket downstairs. Very friendly woman works there. Near the airport, not too noisy. Cat friendly which is always a plus for me! Staff friendly. Would stay here again.

Small thing but no English channels on TV. Also the main living area could do with a lamp instead of using the big light.