Everything

Food was not great 🤨

Super clean, great staff, good food, close to the boardwalk/beach. We would like to give a special mention to the staff (from cleaning, entertaining, reception, restaurant) as they were all exceptional.

The entertainment. The shows were great, but the sound was too loud. Our initial room was on the left side of the hotel, right above the stage. Mini disco was from 21:00-22:00, followed by a show from 22:00-24:00. And the music was too loud, up on the third floor you felt just like next to the stage. We requested the room to be changed as it was impossible for our 2 year old daughter to sleep and the staff was great and changed it the next day. The food was good, but the options are very much thought for British guests, especially for breakfast. There are other options, of course, but mostly fried sausages, eggs and such

Very good location if you want to go to Portaventura, plus it's just a 10-minute walk to the beach. Friendly staff. Good, varied food. A very nice addition was the Nespresso coffee maker in the room, although the set was only for two people and the room was for three. A great solution is the showers besiade the luggage storage for people with late flights.

Very noisy in the room from the corridor. The doors should be better soundproofed. From 6 AM, you could hear children running in the corridor and slamming doors. As for the latter, door dampeners would be helpful. We always request a room on a higher floor for more quiet, but this time there was a surprise from the corridor.

Loved the beds and bedlinen comfortable Bathroom very spacious with all toiletaries of good quality available to use i would not have brought from home as quality so good arm chair in bedroom very comfortable to rest and read Bedrooms and hotel in general spotlessly clean housekeeping staff were very courteous Hotel reception staff very professional and helpful fluent in many languages Availed of half board Food was delicious with huge variety and choices changing daily Arrived too late first night to avail of dinner, accommodated to avail of dinner on night of checking out, as had a late flight bike hire kettle hire available from hotel Spa was great to avail of in april Entertainment option available in april

The balcony was small, needed to stand up above concrete panel to see pool view Having to book spa was a little restricting whilst on holiday but very easy to plan around remember to bring swim hat on holidays or can buy at spa €3 Latpe check out was considered by hotel on day of check out but unable to accommodate as fully booked so do not depend on this as guaranteed option to avail of if you have a late flight and need to stay longer than 11hrs in room Hotel is at edge of the strip not at all far to walk to main strip but maybe difficult for those with young family, disablities or aged

My husband & I stayed here for our honeymoon. It was a lovely hot, sunny trip. The hotel was a wow downstairs. Food was lovely so much variety. The room was good, spacious bedroom, bathroom, & balcony. We were in a room that was close to the stage but couldn't see much. We had a lovely pool view. Facilities were great, I loved they had an activity board for adults & children. You could tell that the staff really cared. We would love to come back. & the location to the theme parks was amazing. Not far to the town either.

Pool tables were a little worn out but still worked. Our glasses in a room didn't get changed, but we made it work.

Breakfast was very good. facilities were well taken care of. The staff was very courteous and helpful.

Pool closing times were too early 18:00 or 19:00 hour. Why? we could not enjoy the pool because of this schedule. It would have been nice to know this information upfront. The spa needed reservations and the spa pool required to wear a swim cap but this information was not clear on the signage. Attendant was getting upset at people coming in because they were not wearing a swim cap. That spoiled our visit to the spa.

Absolutely everything, from the reception to the spa, the kids area, the room, pool, all 5 stars.

The treatment that the main bartender in the morning shift gave me 2 days in a row. He was rude and unpolite without any reason. I didn't even have to say a word and he'd already be rude to begin with, just because we had the 'audacity' to stay in front of the bar at 9:50, not knowing that "HE starts at 10"...

The room was huge but I think this was luck of the draw. We got a family room between 2 of us. But the room would be ideal for a family of 4. Clean, good quality bedding and mattress was very comfy. The luggage store and showers were a god send before an evening flight

We went half board. The breakfast was fine nothing special. The evening meal was pretty poor quality. Hot choices were stone cold and on one particular night lots of the food was very salty (when they weren’t suppose to be)

The food was varied, plenty of fish, meat and salad. OMG! they had haribo for desert. Breakfast was varied too with fruit, cereal, yogurt, different sausages. Would have preferred tomatoes to beans. However only had the hot breakfast once. The pool was clean and inviting, plenty of sunbed's, no towels left on them unless they where being used. The area was always being cleaned by the staff, plenty of bins to throw your rubbish into, there was recycle bins too. The room was very clean with all the things you would expect from a 4* hotel for example black out curtains, a fridge, hairdryer plus toiletries. Beds where very comfortable, 3 pillows on each bed. Maid service we did not use, we where there 4 nights and we decided to give the maid a few days off from doing our room, we are grown ups after all and I am sure we can clean and make our own beds. We did swap towels after day 2 that is all we required. We stripped both beds and put all linen in the bath to help the maids out on departure. The shower in the room was amazing, I never wanted to get out. The staff overall where polite, we found the Animation team a little bit of a let down. we only went to the show in the evening and as the act finished the animation team member just closed down the laptop with no goodnight or anything and it was just then drink up and go. The reception staff where always cheerful and helpful. The restaurant staff seemed very busy and had very little interaction with you unless you had children

There could have been tea making facilities in the room. No iron or trouser press in the room. A little bit more care and attention to the finer detail. Rust was coming from the rail in bath and the door frames in the bathroom was in need of a bit of waterproof caulk.

Rooms were spot on and nicely made up upon request. Food was good. Good facilities and pool. Good location to access Portaventura and the beach.

Paying 1.90 for bottled tap water at dinner was a bit of a con. In such warm climates, water should be more readily provided - especially that you're paying for the service overall.