The apartment was very nice and comfortable with a terrace overlooking the swimming pool. The kitchen in the apartment was fully equipped with everything you would need. There is daily housekeeping until 15:30 and they provide cleaning and fresh towels.

It could get a bit noisy in the morning with someone screaming and singing through a loud speaker to motivate people in the pool exercising. It only lasts for 1 hour but it is very loud and especially if you are trying to relax on the terrace enjoying your morning with a cup of coffee.

Sol Barbacan was brilliant. Our Kids loved it and we did too. The mini club was a huge hit with our young family (4, 7 and 9). Kids disco in the evening always went down well. It's not all about families though, as most of the hotel guests are elderly and the overall vibe is slightly older, but that was fine for us and would be fine for most people. In general it is a quiet place and there is a gap between young families, and then 70+ year olds, no groups of young friends. The daily entertainment provided by the Animation team was excellent. Lunch at the pool bar was affordable and very nice, filled a spot. For dinner in the evenings there are dozens of decent restaurants within 5 minutes walk of the Hotel - special mention to the Greek Village which was the best restaurant in our view. The pools are heated which was perfect for February. The breakfast was very good.

Noting negative comes to mind.

Property was spacious, bungalows were great, and we enjoyed a lot the pools. The staff was fantastic, Stephen from the bar was super charismatic and his cocktails hit the spot! The breakfast team energy (Sarah, Nisa and Pili) was contagious and set us up to a great start!

Some areas were easily accessible for families with buggies or small kids (lots of stairs to the reception/ street level - and a very heavy door to the ramp to reach the street level)

The apartment was lovely, clean and tidy and the sofa bed was very big and comfortable. It had very nice decoration and the grounds of the hotel were lovely. The pools were nice and so was the large jacuzzi by the main pool. the toasties by the Fernando pool were delicious and the barman there very kind and friendly.

the only things for improvement were that the shower in the main bathroom above the bath was very bad, low pressure and only worked on a jet or fine mist setting (not shower setting). this meant the bathroom floor was flooded every time we showered as the glass screen wasn’t big enough to catch the splashes. therefore we had to sacrifice some of the bath towels we were given to mop up the floor. the shower in the other bathroom (walk in shower) was great and worked well. there is only a hairdryer in one of the bathrooms which isn’t a major issue but it would be nice if there was a hairdryer in both :-)

The staff were good and polite. Great location with all that is required for a weeks stay. The bungalow was a great size and roof terrace was used a lot.

€50 was stolen out of our room. This was then returned folded up into a square and within a sweet wrapper. It was advised that this as found outside the bungalow. This was off the back of me complaining that it had went missing in the first place. The €50 note was left on the table inside the bungalow as we were on the terrace, the maid came in and after she left it had disappeared. After I complained about this, we were advised it was found outside. This was a cover up, and due to this, would not return. Shocking that staff would steal and then a cover up story be advised to the paying guest.

We have stayed here before and it was as good as we remembered. All the staff were helpful, polite and knowledgeably. We feel we must take this opportunity to make a special mention to Luca one of the children's club entertainers. We would like to thank him for making our grandson Harry's holiday special and memorable. He enjoyed all the entertainment that was put on by the hotel expecially the pool mat in the afternoon. Many thanks to all Christine and Nick

The room was very spacious and comfortable, the pools were a good temperature. A lot of breakfast options & the reception staff helped us with booking Palmitos Park (animal park). It was great :-) The animation staff were really nice and accommodating. They allowed us to have a late check out & gave us access to storage & changing facilities which was very helpful as we had a late flight.

We are very polite and friendly so it was a bit upsetting how some of the guests were behaving towards us. Due to this we didn't take advantage of the half board we paid for more than once as we felt more comfortable venturing out of an evening for dinner.

lovely bungalow, friendly staff, the girl that checked us in on reception was really warm and friendly. the pool at the back is lovely and serve really nice toasted sandwiches.

the sprinklers at night mean sometimes if you’re coming home after midnight you’ll get wet trying to get back to your bungalow!

everything was well prepared, Easy to check in, hotel well equipped, staff super nice

there were antsin the fridge and cocroaches in the bathroom and bedroom - however i understand Its hard to get rid of them on the island on the ground flor. nevertheless if you take the shower you want privacy Or at least different company:)

very clean and the room was big and comfortable. The balcony was great and on the sunny side 😎great staff everywhere in the hotel.

It’s time to fresh up the rooms , the sofa in the living room was very uncomfortable but that did not matter because of a grate wether.