The bedroom was amazing, really big, lovely decoration and new, super clean. We loved the hotel, breakfast was absolutely AMAZING and DELICIOUS! Swimming pool area was beautiful and clean, and the personal working was gentle and friendly.

We didn’t like that the hotel says “Adults Only” but it was full of children, bedrooms and common areas as the swimming pool. We texted the hotel by booking app to have an answer about this but no one replied us. It was really inconvenient because I work with children and even if I love them I would like to have holidays without them.

I have one of the best holidays in this hotel. It is not located in the ocean side, however there were daily free transfers to Playa del Inglés and Charca de Maspalomas. The suite was spacious with a big bathroom with walk-in shower and balcony (table, chairs and sunbeds). There was a separate pool and dining area with Royal Level guests. Food was exquisite and a wide range so everyone is able to choose. The staff at the restaurant is simply amazing. I would recommend the place 100% and happy to go back in the future.

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We stayed at the Royal Level and this is highly recommended as it was a lot more quiet and a more relaxing stay. The property was really well kept and clean, the rooms were nice a spacious and the beds were comfortable and the pool area was really amazing with lots of chairs available. The food was good we loved the breakfast as well as the lunch menu and the dinner was also good with lots of variety. The best part of the hotel was the service which was incredible. Luisa who was serving drinks at the pool was amazing and made our stay at the hotel really nice! The staff at the reception and restaurant were also very kind and helpful!

Everything was absolutely amazing! One small thing was that there was no option for one king bed so we had to take 2 beds which were pushed together.

There are so many positives, staff were excellent, the room was way beyond my exepectations with ample storage space and the most comfortable beds ever! The food was really good considering it was buffet service and there were always plenty of sun loungers. The drinks were branded so you're not given any cheap stuff. The Royal Level is fantastic and definitely 5 star.

Despite how lovely the hotel was I have to be honest the Royal level is boring! It's so focused on being "adult" it's like being in library. No music around the pool whatsoever, just a DJ for 2 hours on a friday, surely a Spotify playlist! Couples are encouraged which is fine but watching them bob around the pool unable to let go of each other is slightly annoying and as the entertainment is so lacking on that side of the hotel there is nothing to do other than watch them, sleep, have your headphones stuck in your ears or read a book. Lastly booking for every meal for a buffet service is completely unnecessary.

The pool, cleaning of the room and ALL EMPLOYEES

Food and Bathroom

The property itself was beautiful, as were the staff, and front of house, the place was spotless. However the last palmas airport, was a HUGE disaster, Ryanair , the security, was all over the place. That will put me off returning to Gran Canaria . Though I will definitely continue to visit Barcelo resorts in the Canary Islands. Such a shame, we felt like herded cows at a market, Ryanair staff were shouting at their clients, and the security staff at the airport were so rude and horrible to especially the older clients going through security.

As I said the property was perfect

Very nice and large hotel situated close to the Yumbo center and with regular shuttles to the main beaches. Beautiful pool, large rooms with large terraces. Excellent food options, nice buffets and great breakfast. Pool service also great and staff very friendly. A visit to the wellness is also highly recommended. The app of the hotel is also very handy to know the property and book things.

The walls that separate the rooms seem to be thin and you can hear a lot of what is happening in the room next to you. Be aware of this.

we loved almost everything at the hotel. the beds were really comfy, the room spacious, the breakfast tasty with lots of choice and most of all the staff who were friendly and went out of their way to be helpful.

having to get pool towels from the reception area was a bit annoying - having to wait while other guests were being checked in or out. having the towels available near the pools would make more sense.

We booked a 4 day stay with half-board Royal Level. We had a relatively pleasant stay, however the quality of the room did not meet our expectations. The renovation to the room was poor, we were expecting a higher standard of finish. Some cupboard doors were missing. The shower trap had a bad smell coming from it and the black mildew was an eyesore. We stayed at a Barelo hotel in Tenerife and found it to much more appealing, with a nicer quality of room. For the meals served at La Palapa restaurant, we found that the service could be better. Staff constantly chatted to one another while serving and not acknowledging the guest. We felt more welcome at the Tamarant restaurant, where we dined a few times. The activities were fun and the hosts were very energetic and engaging.

We booked a 4 day stay with half-board Royal Level. We had a relatively pleasant stay, however the quality of the room did not meet our expectations. The renovation to the room was poor, we were expecting a higher standard of finish. Some cupboard doors were missing. The shower trap had a bad smell coming from it and the black mildew was an eyesore. We stayed at a Barelo hotel in Tenerife and found it to much more appealing, with a nicer quality of room. For the meals served at La Palapa restaurant, we found that the service could be better. Staff constantly chatted to one another while serving and not acknowledging the guest. We felt more welcome at the Tamarant restaurant, where we dined a few times. The activities were fun and the hosts were very energetic and engaging.

pools were very nice especially the Royal Level pool. every single member of staff we had contact with were exceptional. food was varied and lots of choice.

water pressure in shower was good but not in the bathroom sink. a lot of the sun lounger parasols were not usable. there should be more toilets in common areas near the pools and restaurants