Spacious room, comfy bed and shower. Large private terrace (on 3rd floor) a bonus. Well located for the beach and the Flysch geological park

Hotel's arrival instructions were for drivers. It's worth knowing that if arriving by train it's a long walk down and up the hill, no bus or taxi to be found. Would be good if hotel gave warning to that and offered local taxi numbers to book. If walking, there's a street elevator to save most of the final climb (not always working), that too better be included in the information provided in advance.

Great location, very clean, and the food was fantastic—although that’s probably standard for Basque cuisine! The room was very bright, thanks to the high ceiling and the window that could be opened.

The water pressure in the shower was quite low, which made it difficult to clean up quickly. Unfortunately, it wasn’t fixed during our week-long stay, though the water was always warm enough.

Out of all the hotels I stayed in while visiting the Basque Country, this hotel was the best one! I would without a doubt come back and stay in the same room we booked. Everyone was friendly; they accommodated us with a parking spot last minute. It was clean and the room was much bigger than I anticipated. The view was fantastic and near a major beach and hiking trails. The other beach was about a 25-30 minute walk but it was perfectly fine. The breakfast was great and the accommodation was comfortable.

This property was perfection.

The hotel is very conveniently located at the beginning of a truly amazing hiking route which goes from Zumaia to Deba and just over the famous Zumaia beach. It is very bright and cosy, with amazing views. The staff was extremely helpful (they changed my room when I asked for a change) and welcoming. They explained me where to go for dinner, where to go bathing (the nearest beach was rather for surfers), and even helped me to plan a train journey to my next destination.

Room 16 which I initially had was giving to the main entrance and the road and was very loud in the evenings. But the staff was super helpful and they changed it the next night.

No breakfast included. I was angry and insecure when arriving at the hotel as we could not get into the building and no-one was available to greet us. After a few minutes the matter was resolved but the situation should not have occurred.

We had to park our car a long way from the hotel or face paying a high premium for parking which only had availability for 4 cars (none left upon our arrival). We arrived for the weekend where parking is highly restricted on the streets.

This hotel is located in a quiet street seconds away from the buzzing town. Room was very big and bright. enormous beds and very comfortable. The staff were exceptional - very communicative at/after booking and extremely helpful and friendly. Car parking is very useful on site, location is just at the start of Ruta del Flysch Zumaia, town has lots of busy tasty places for food and tapas.

Comfortable bed and very clean room very good breakfast parking on site and elevator in parking garage Wonderful location to visit beach Best hotel except no information on approach

Terrible approach to the hotel. Traveler must be informed how to approach to the hotel at the time of booking. Google and car navigation is not working due to the road which is only available for residence. Finally we found that hotel residence can use the road.

Just everything about the stay was wonderful on the Camino de St Jaques. I don’t know where to start… The staff was gorgeous, the bed was comfortable, the bathroom modern, elegant and clean. It was quiet so we slept like babies. The breakfast room very cosy and luminous and the breakfast plentiful and with a good choice.

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We were touring Spain so stayed in quite a few hotels - this was the only one with a balcony and it felt such a treat. Lovely to sit with a drink and relax. gGreat size room and bathroom. Big bed. Clean and modern. Car parking facilities under hotel. Easy to walk to the beach. Lift just behind the hotel so you don’t have to climb the hill to get to/from centre. Caroline (or Christina? sorry!) on reception was absolutely brilliant. So helpful, recommending restaurants etc. Also, she let us have breakfast despite us being late.

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Very nice and helpful staff. Sorted out a small problem we had in the room straightaway and recommended good restaurants. Room was very spacious and had the extra bonus of a small kitchen with hob, microwave and fridge. Advantage of parking on site but you had to pay 12 euros a day.

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