The location is central for the train station and buses and in a central location with a short walk to the old town. The hotel is very clean and fresh and a very comfortable stay. The cocktail social club on the top floor was a nice experience with views of the sunset. The hotel gym was very well equipped and spacious.

The staff and their hospitality. We arrived early before the check in time and luckily for us our room was ready early so we didn’t have to wait, which was great. However the staff member just gave us a key for the room, with no warm welcoming talk, no instructions or information about facilities in the hotel. The bar staff in the evening were the same, not very friendly.

The room was comfortable, view was good, the workers were cool, the bed was amazing, the location was great. The trip was over all positive.

It's not related to the hotel but at least during 2 of the 5 nights there was something going on just outside the hotel. It's the citys and countrys issue. There were a lot of protestors during the weekend and at night there were some very weird people going aeound. But like I said it's not the hotels fault or responsibility. But for travelers Norrmalm is an amazing place just remember to stay safe out there and keep a good head on your shoulders while traveling. No country is 100% safe.

Excellent position in relation to the Central Railway Station - just a few minutes to the Arlanda lines. within walking distance to much that visitors want to see. The hotel is very clean, staff are professional and very helpful. Only comment is that it appears the Scandinavian countries have no concept of high quality red or white wines. They need to employ an excellent Sommelier with extensive knowledge on wine and the manufacturing processes employed. Most visitors from outside of Scandinavia who appreciate a good wine are very aware of the importance and difference between a good and a very poor wine. The poor quality of the wines on offer were heard multiple times in multiple hotels and other drinking venues. There are a number of countries that produce excellent wines including some such as France, Italy, Australia, New Zealand to name just a few. Here is your challenge to be different to the rest!

Very happy with the property and the staff - no complaints at all.

Perfectly located near to the central railway station and the city centre. It was only a short walk from the historic areas of the city too. The room was clean and comfortable with an excellent bed . Breakfast had a great array of choices available and the food was very good. Check in staff were excellent and I have to give special mention to Erik who was most helpful, highlighting on the map all the places to visit and how to get to them. One thing we particularly wanted to do was visit the tram museum and his instructions on where to get the bus, the bus number and where to alight were all perfect.

The dining room staff were a little inconsistent. Our first morning there was some sort of conference and they were so occupied setting up part of the dining room that tables weren't being cleared for other guests to use and on another occasion they had cleared our table while we were up getting coffee and more food.

The hotel is right next to central station which is a perfect location. We booked a double room but received a junior suite which was much appreciated as we were 3 persons. Although we initially only received 2 towels, the personnel was quick to correct the error. The room was very lovely with comfortable chairs, sofa and bed. The room faced the inner garden and was very quite with a good view over the breakfast area which made it easy to plan a good time for breakfast. The breakfast was delicious and had a lot of variety. It was also very positive that coffee refill was brought directly to the table during breakfast. Quite late check-out at 12pm which guaranteed a relaxed start into the day. The personnel was friendly and I appreciated that there were no awkard comments about that we were a party of 3 in one room.

The description on booking.com only mentioned a big doublebed without any dimensions. My guess is that the bed was 160 cm which I would say is a normal size for a doublebed and not particulary big. All times for the pool were already booked for Saturday and Sunday when we arrived shortly after check-in started. It would have been nice to be made aware of if it was possible to book time at the pool befor check-in. The plug to the bathtube was missing, so we could not use the bathtub.

Very convenient situation, right on the doorstep of the train station, this hotel is at walking distance of just everything. Check in and check out was efficient, the room was comfortable and very quiet, and the two bars (one on the ground floor, the other one on the 9th floor with a very nice view) were very enjoyable to have a few drinks.

The standard rooms are really small, and there is very little space to store clothes. While less of a problem for single travellers, the super tiny wardrobe is not well designed for couples and/ or longer stays.

The bed was very comfortable. The USB charging port on the bedside table is very useful. Stylish room. Breakfast was excellent and exceeded my expectations. Location of the hotel within walking distance from Gamla Stan and right next door to the central station was very convenient.

There was a really powerful drain smell in the bathroom. One of the duvet covers on the bed had a large rip. The space for hanging clothes in the room was very small. Although I paid extra to book a room with courtyard view I was given a room with street view. I also requested twin beds when booking and was given a room with double bed. That said the friendly receptionist offered to change the room.

The breakfast was excellent as usual. I had a bathroom with lights that meant that one could actually see what one was doing - which was the first time since I started staying at the hotel 8 or nine years ago.

The only - very minor - point was that since the tv screen was not opposite the bed, I got a slightly stiff when watching tv in bed. But there was a solution: sit in a chair in front of the tv. My luggage didn't arrive on the same plane as I did, which, of course was not the hotel's fault, but when it did arrive the following morning it was brought straight to my room where it was waiting for me when I got back. This was actually a positive point...

Location was great, next door to the central station and also close to metro and tram lines. Staff were nice and friendly. Room spacious and comfortable and very clean. Plenty of amenities available if needed

Had to slam the door shut so that it would lock when leaving the room. Had someone out to look at it as initially wasn’t slamming the door so that I wasn’t disrupting other guests so door wasn’t locking but was told I need to slam it for it to lock, I can imagine how annoying this can be when trying to sleep as from what I heard in the little time spent in the room other guests had to also slam their doors. Air con worked but not very well, room was very warm at night and the lock on the window was broken when trying to open and close

Large spacious room without carpeting which was perfect as I hate dust-filled carpets. We arrived by train on a very rainy day and were wandering around a bit looking for a way to get to the hotel as I had read somewhere that there was a passage. there were no signs however and we had to ask people where it was. lots of shops in the train station and hotel was a few minutes walk to shopping centres and the main shopping street. old town ( Gamla stan) was about a pleasant 15 minute walk.

While there was air conditioning, it didn't work very well. Signage from the train station would have been helpful. water pressure in the bathroom was not that great.