The hotel was one of the best in terms of historic building, location, views, sophisticated behaviour of the hotel staff, excellent breakfast and dinner restaurant. All in all I with my family had an unforgettable experience and one of these days want to come back and visit again. I strongly recommend anyone visiting Interlaken area to stop by at least for a day and if possible longer.

Taxi availability to Interlaken Rail station after hours is not adequate. I suggest the Hotel should have its own car drop off service 24/7.

Nice castle like hotel.

We made a reservation as forest view. But,no view at all… Only receptionist are nice. Other staff are very arrogant, especially the restaurant staff. I understand they are busy but we seemed to be completely ignored. Food is very expensive for the quality.

- amazing interior, it’s like sleeping in a museum. - the waterfall view lovely, a bit noisy tho. - restaurant is good. - breakfast is good.

- there is no iron! - no refrigerator! - no water boiler!

The view is breathtaking, great location

The room has no air conditioner, when open window at night, a lot of insects fly into the room.

The location was ammmazing!! The views from the hotel were stunning.

The pool was a bit of a disappointment as there were lizards swimming in it so kids couldn’t dare to swim. Needs to be kept clean so can be used or atleast isn’t freaky.

We felt like royalty. The breakfast spread was excellent and filled with choices for everyone. The view of the waterfall from our room felt like a dream. We were lulled to sleep. Bathroom was one of the cleanest we've seen. We also took a complimentary hotel shuttle to/from the train station to make it easy to travel with our bags. It's easy to take the funicular to the water taxi to get to interlaken ost and it's a great area to stay if you wish to hike around the waterfall area.

A bit inconvenient to get drinking water as it's on the top floor of the hotel in the lobby. The hotel shuttle was quite busy at times and there wasn't a great system to ensure people could reserve a space in advance. The funicular only runs limited hours, so if you plan to rely on that, double-check the schedule. Lastly, if you value convenience over beauty, this might not be the most efficient location for your trip.

The view of Lake Brienz and the waterfalls are stunning. The staff were extremely nice and welcoming. Dinner was decent ( we really like the venison) as was breakfast- quite the spread. Our room was normal sized, clean and comfortable. Nice modern bathroom.

There was no iron available to use!! We were traveling for 23 days in suitcases and stayed here for 1 night. My dresses were very wrinkled and they had no iron to borrow and said the laundry service could iron something with 24 hours notice. I find that absolutely ridiculous! It does not cost very much to have one available for guests. So I was forced to wear jeans and a sweater to dinner. That didn't make me very comfortable or happy. I can't be the only guest that has complained about this issue, although the person at the desk made me feel as though I was.

The location and hotel was dreamy. Like stepping into “La Belle Epoch” The piano layer at the bar added to the timeless ambience. Then the buffet breakfast catered for all tastes with exceptional freshness and variety of produce. Dining at the restaurant was welcoming and warm, offering great local cuisine. Overall it was an extraordinary experience in a wonderful alpine setting with majestic views of the lake, waterfalls and surrounding mountains🤩 A big Thank you to the exceptional staff👏👏👏

Stunning location and views Room with waterfall view was superb Cuisine was excellent, both dinner and superb breakfast Live music - pianist was great

Staff could be more helpful with luggage particularly as car park is a couple of hundred metres away and steps up to reception. Would have been nice to be offered assistance. Very hard to find driving. Could do with more signage or a detailed map

This is an exceptional property located right next to the famous Giessbach Falls, a stunning waterfall. Our room had a view of the falls, with a sitting area and French doors with a balcony. The building is historic and beautifully decorated in all of the common areas, with a large outdoor patio area for dining also. It's a very short walk to overlook the falls close up on a bridge, and they have a funicular that goes down to the lake (Brienzersee) where the steamboat stops on their tour of the lake.

Only one option for dinner, which was pricey. Would prefer a more casual menu, with options.