Location is in the middle of the little town, by the main roundabout. This is a mountain location and there is no noise at night. The room is fabulous, simple but furnished with taste, a nice curtain, red bedsheets, a spacious cupboard with a safe and a hairdryer. the bathroom is very functional. There are two good wall plugs, a little desk, a fan, a pretty curtain to the balcony which has great view into the mountains and the Gruyère Castle, a stunning view!. The breakfast is copious, tasty with fresh bakery and bread items plus the other trimmings like cheese, raw meat, yoghurts, fresh fruit etc. What was the best at this hotel? The Staff, the managers, owners, restaurant and hotel staff were courteous, helpful and very friendly. An amazing team with outstanding people skills, all of them, the kitchen and cleaning staff included. I rate their service and kindness as exceptional and extended my stay by 2 more nights. The Restaurant downstairs with its great Terrace is very well frequented by locals and other travellers, always fully occupied in the evenings. The Menu has traditional Swiss specialities, also French and international cuisine. Pizzas are amazing! I saw many people coming from outside for takeaway food. The surrounds offer many walks, tours and Alpine experiences, the Lindt chocolate factory is in this town. The Fromagerie in nearby Pringy and many more attractions. There is a fabulous Tourist information office in Charmey, a few kilometres up the road. The photo shows the illuminated Gruyère Castle seen from the room balcony

I have no complaints

Personal breakfast which is nice. The nature around it was really amazing! The staff was really nice and friendly! Walk around the town provided nice and beautiful scenery! I am recommending this hotel!

No AC in the room, but quiet area so could sleep with open window. Everything was great about the hotel, location and so on, only the lack of the AC (thus the comfort did not get the highest score). Am heartly recommending this hotel.

Breakfast. adequate. Location: perfect for my plans. Staff: very nice helpful, flexible, hardworking. Room: nice view, comfy balcony, functional bathroom, but the furniture and the enterior was very dated, worn out. Good restaurant, fine steaks and pizzas.

WiFi was totally useless - a big brownie point ! The room interior / furniture needs to be modernized / repaired.

The staff were nice and the view from the room stunning!

The room seemed a little out of care, its a point to improve. The bread in the breakfast was always tooooo crusty, almost impossible to cut. Just minor details.

Everyone was gentle, efficient, trying to find solutions to our small problems. Restaurant was also very good. Including pizza's. Location in the city good and car park available all around the hotel. Price also was very good paying attention that it's in Switzerland!

Nothing.

Amazing location and restaurant was open and served good food. bedroom had stunning views

Check in - didn’t appear to have our reservation and tried initially to charge me a higher rate. wine very expensive.

The staff is really friendly and the food is amazing. The room was comparatively bigger than usual. The location is good. The room service and cleanliness was good.

Nice breakfast. Great view of Gruyeres Castle from the room. Very friendly host.

It'd have been nice to have a double bed in the room.

Friendly staff, clean hotel, Thank you li

Lift

cheapest place I could find in the area it actually wasn’t as bad as some reviews state I was very basic, no AC and clean

parking in front of hotel breakfast actually was very good hotel owners are nice