Nice and beautiful little hotel in the middle of the charming town of Gruyere. The staff was ultra friendly and very helpful, we needed some tickets for a special event at the Giger Museum and they organized them for us to assure we wont face a sold out or have to do a line at the Museum, was a very nice detail from them. Restaurant is very beautiful with a great view and food was delicious.

If the breakfast would have a bit more warm options, like sausages or bacon would be awesome

Location, 10/10. The staff were all excellent, especially the manager, Joulie Klimenko. She was very personable, professional, and informative. Although everything is expensive in Gruyere, the price was a good value by local standards. The dining terrace is lovely, the food very good. Our room was very clean, relatively large, the bed comfortable, and the bathroom lovely. The overall ambiance is very nice. My wife loved it. We would return.

Minor point: more wall hooks near the sink to hang toiletry kits from! This is my universal less-than-optimal comment, everywhere. Travelers carry hanging toiletry bags; the sink is where they're needed; there should always be hooks!

Lovely staff, beautiful location, prices were reasonable. The Hotel was very nice with its wooden spiral steps. Views were nice during breakfast as well. I would definitely return here in the future.

It was a little warm in our room. Open windows only allowed flies inside. Screens or Netting or a fan would have been perfect. The room was perfect otherwise.

The hotel was very charming. The staff was extremely attentive. I also learned they make the croissants from scratch which were delicious. The views from the restaurant are amazing. A great place if you are traveling solo!

I arrived in the train. The station is very close but I had to drag my luggage up the hill which was exhausting.

Absolutely lovely hotel, made even better by the fantastic staff. Food was delicious. Breakfast was excellent. Would definitely come back here. Went to the HR Giger museum very close by which was brilliant.

The car park is a bit of a walk away uphill, which is not easy when carrying large bags. But I would still highly recommend.

Everything was perfect in the property including the breakfast, staff, rooms and overall the quality of the stay exceeded my expectations as Julia provided us with great service and met all of our needs. Likewise, she knows the place extremely well and was able to direct us to the best places in the city.

Not applicable

The staff was exceptionally friendly, efficient, and helpful. It's a medieval house, so obviously the rooms are not very spacious. Dinner (Fondue vacherin) was excellent. The only minor setback is the breakfast. Nobody in the kitchen to cook food, therefore not really worth the 20 SFR

All of it. Our first time to Switzeland and we were greeted by a lovely Julia who ensured us to treat the hotel like home. All the staff were gracious and couldn't do enough for us. The area was amazing. The whole trip exceeded our expectations.

Nothing it was all amazing

Hotel staff was bubbly and helped us carried our super heavy luggage up the stairs though there was no lift. We were offered hot coffee early next morning to go as well since we were trying to catch our train. Small act of kindness goes a long way! Recommended!

No lift

Located on the town square of the lovely village of Gruyeres.

As it is quite a steep somewhat rocky climb up from the parking lot it would have been very helpful if we were told to park in parking lot #1. Wish there was something to be done about the flies in the dining room. We cut our meals short because it was so annoying.